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Drain Pipe Installation reviews in Lockport

  • C
    Frank's Basement Systems
    I'll start off with the positives and say that my basement is dry and my sewer line remains clear. That's about the extent of the positives. (Hence, not a complete failing grade) When I first had Frank's here for an estimate, I tried my best to be prepared with appropriate questions about the entire process of the work that I needed to have done. I inquired about the clean-out lines being flush to the ground and was assured they would be as they sit in the middle of my lawn . (They're a good 4-6 inches above) I also asked about the aftermath of the work. They understandably explained that they would not reseed the area. However, I did not expect to have rocks ranging from golf ball size to the size of my head along with broken pieces of the old ceramic pipe and other debris lying on the surface. When I called to complain about the situation they scheduled a visit from Frank himself a few days later. He reiterated the point they they are not responsible for the landscaping but did have the man accompanying him remove some of the debris. Knowing that the soil need time to settle, I figured I would wait until that happened and reseed the following spring. Unfortunately, there was so much clay that the seed never took and the natural rain erosion and settling has exposed more of the boulders and broken pipe (see photo) which my grandson wound up cutting his foot on. In my travels, I've seen other similar jobs and I have yet to see one left as despicable as this. I would have gladly paid a little more to have some fresh topsoil (maybe 4-6 inches) placed atop the trench to alleviate this problem but having never seen such an outcome, I didn't think it would be necessary to have that stipulated. They also had to remove a portion of my hedges in the process which they failed to return to their original place. Then there's the basement waterproofing. My basement did not have a sump pump but an open floor drain. As part of the project I had them install the sump pump for the perimeter drainage to run to. When I first got the estimate, I specifically asked if the discharge from the pump would go through the new line to the road and was told yes. Not until I noticed them cutting a hole in the side of my house (after the sewer line work was completed) did the men doing the work tell me that the pump could not be fed into the new line. I brought this up during the previously mentioned visit from Frank. He confirmed the requirements and said it would cost me another $1000 to get that done. When I told him about what I was told during the estimate and he basically said that I was wrong. In summary, if you consider using this company, get every last detail in writing or expect to incur additional expenses to correct the unwritten issues they will leave you with. The primary function of their work is good but the attention to detail is rather lacking. I would doubt that Frank would be happy either if his property were treated in a similar fashion.
    - Rodney W.
  • A
    SIEGEL LANDSCAPE & DRAINAGE
    Very accommodating on scheduling and last minute minor adjustments, very professional. Finished on time, no glitches. Fantastic clean-up - they even replanted some hostas I had to move out of the way for them. Hard to appreciate good drainage until spring/fall, but seemed to function great with the 3 inches of rain that fell last week.
    - Karen G.
  • A
    RIC Plumbing Inc
    What a great group of guys! Scott Kuhn responded promptly to my call for help after another contractor (large basement/plumbing company in WNY) left me hanging out to soak. He was sympathetic to my situation so ran a camera for free and secured me as a customer. I accepted his quote and he and his crew came back a few weeks later with the same friendlessness and professionalism as he did on his first visit. My yard was still wet and they did everything to keep it as clean as possible. They installed new, higher quality drain pipe, after taking care of all the town permits. I am having my driveway redone soon too, and he even moved my mailbox for me (as a favor). My wife and I are extremely happy and would recommend them to anyone.
    - Robert C.
  • A
    R E Peters Landscaping & Drainage
    Ralph said that the work I needed was masonry and landscaping. He told me to be aware of other people trying to sell me stuff that I don���t need. Then he gave me the name of a mason he trusts.
    - Kirsten S.
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Drain Pipe Contractors in Lockport

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