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Lawn Treatment reviews in Liverpool

  • A
    We needed to rent our home and our previous tenants neglected the lawns and trees surrounding the house. It looked like a jungle with weeds 1 feet tall. I called them to come out to give me a quote on wednesday and being this a rush work, they came Friday morning at 8 and by the time they left at 3pm, our home lawns looked beautiful again. The crew was very professional and hard working. They did everything we asked and were always very friendly and professional. We read many reviews from other providers but their reviews looked most reassuring and now after being serviced by them, we can say that they truly lived up to their reviews. Thank you to Tom and his crew! Sincerely, Mimi & Norman
    - Mireya T.
  • A
    The crew was early for noon appointment. Foreman (Joe) introduced himself and identified the tree. Four man crew set to work delimbing, cutting down trunk, hauling (using powered claw), chipping, and grinding stump. All work, including lawn cleanup, soil, and reseeding completed in roughly one hour total. Very pleased with the professionalism. Work was done efficiently. Some wear and tear to lawn was expected. Reseeded patch starting to sprout. Fertilizer pellets appear to be good quality.
    - anthony s.
  • A

    Emerald Lawn care is good. The man who gave us the quote was very pleasant. The price seems very reasonable. The man took his time with me explaining things and was very professional. He didn't seem like he was in a hurry. I think we will use their service.

    - Dennis C.
  • A
    Paul was very responsive when we called about the mowing and chemical treatments.  His company had been referred to us by a friend.  The crew mowed and trimmed every week.  We received a call the day prior to any chemical treatments which was very important since we have a 3 year old and dogs.  Our lawn was a disaster and Paul assured us that it could be revived.  By the end of the season, the progress was amazing.  Since the summer had been so dry, Paul recommended we aerate the lawn.  We took his advise and were thrilled that we did. Instead of recommending the entire lawn and charging us for it, there were only sections that he felt needed to be done.  His professionalism is amazing. Hopefuly, we will be able to use his company again this year.
    - Kathleen M.
  • D
    It took several days of phone calls to get TruGreen to send out a free service call (which was part of their selling points - unlimited free service calls for the asking, but this one took 3 weeks to get with almost daily haranguing of the company by me), and when it finally got scheduled, it was scheduled for the wrong day, and I had to call back and get it re-re-scheduled.

    When my service call finally came, the guy, with hands on his hips, immediately began to dismiss everything I said. He blamed my dying, mushroomed and weed-covered lawn (which had not, for 3 years, been anything but green, lush, full and weed-free) first on the weather, then on the "compact soil," and then said, "well, when you took the contract did we promise you that your lawn would become completely better?" I explained to him that for 3 years we had had a lawn care company who had managed, despite the "compact soil," and the weather (both of which have been equally experienced by all the other properties on our block
    that somehow have lovely lawns, in fact, with the same lawn care company that we USED to have before we switched this year). He then shrugged  his shoulders and said that he'd never heard that complaint before, that he couldn't believe that TruGreen had somehow "caused" weeds to grow,  and seemed to suggest that the huge brown and black patches of dead grass, the large swarms of mushrooms, and the scattering of weeds in all parts of the lawn was either a.) our fault somehow, or b.) to be expected because that's just how things are in Clay, NY. As to the  mushrooms, he added, "You know how those form? Bacteria in the air."
    Seriously? So not only was he dismissive of our concerns (my wife, does the mowing and the trimming and the gardening on a fanatical regular basis, and who knows the lawn's health like one of her own children, came out and tried to explain the transformation over the first month since TruGreen had been the caretaker, and the tech just seemed oblivious), but now he's just making stuff up because he figures we don't know any better? HELLO... MY WIFE USED TO BE CO-OWNER OF A LAWN CARE AND LANDSCAPING COMPANY. Surprise! I do not like being lied to. He suggested that we aerate (which of course would have cost us plenty -- aha! There it is! The sales pitch. Was that the plan all along?) but said if we didn't want to do that, he would re-do the weed-and-feed for free (which is no big deal because we are supposed to have unlimited free service calls anyway, and if they had just come out 3 weeks earlier when I started complaining and requesting a service call, MAYBE some of the damage to the lawn could have been prevented!)

    At this point, the lawn was borderline destroyed, I didn't know if that level of basic ministration was going to salvage it. It was almost as bad as it was when we had first bought the property. We were looking at possibly selling the house in the coming months, and with the lawn looking that bad, we were almost certainly looking at several thousand dollars less that we could command for the home, especially considering how gorgeous everyone else's lawn is in the area (like ours used to be). The company was wholly to blame for this, and their phone network makes it impossible for service and complaint calls to find the right office. I spent several days trying to reach the Syracuse office (my local office) but I was shunted to Long Island, New Hampshire, Connecticut, Rhode Island and Florida. Had this been dealt with in a timely fashion, my lawn could have been saved.

    While the tech was here doing his re-treatment, I was able to reach a B------, a Manager in the Syracuse office. I told him much as I have written here. He assured me that he would come out and tour the property with me, and try to "work something out."  He did, and we reached an agreement whereby he/they would "make it right" including a free aeration and overseeding to try and shock the lawn back to health.  6 or 8 weeks went by, and no contacts or visits or service calls, and then the financial collection letters started to come.  Finally, in frustration, I headed to their office to deal with them face to face. I met with a manager above Brian, and pled my case.  It made no difference.  No one called, no one came out, and I started getting 1-2 collection calls a week. 

    I went back to the Syracuse office again, and this time B----- was there.  He seemed angry with me that I had dared come to see him at work, and scolded me for doing so.  Really?  He agreed to halt all collection efforts, and said he would schedule my aeration and overseeding.  I told him that since two months or more had gone by, I had been denied certainly one, at perhaps two regularly scheduled treatments.  He said that was because when an account was in collection status, the trucks don't roll -- even though I had already explained myself to their people, and the customer service people at all 5-6 of the different phone numbers they provided, multiple times over several weeks, plus a formal complaint that I filed through EthicsPoint... and didn't he think that the right thing to do was to take care of the customer by continuing to treat the lawn while the mess got straightened out (that way they wouldn't be actively harming the lawn any further through their inattention?) but that didn't seem to register. 

    It was late September before I got my aeration -  I was actually home while the tech came out to do it.  He confirmed that he was there to do an aeration and overseeding, as promised.   This was the first time that anyone from TruGreen had been out to do anything with the lawn since THE FIRST WEEK OF JUNE.  I had to leave for work partway through his servicing the lawn, but when I returned home later that day, I found that he had left WITHOUT APPLYING THE SEED.  I will never use this company again, nor should anyone else.
    - ANDREW K.
  • A
    I was happy with them, and I did not have any complications. They did good quality work and provided good customer service. They were on time and had good customer relations. I liked them. I would recommend them to others for their good service. I would use them again in the future if necessary.
    - JOHN V.
  • A
    Have done two treatments Mens s to date. Pleased so far. Would recommend and probably will renew next year.
    - David H.
  • A
    Excellent Work, lawn is really coming back and pest Control working perfectly.
    - Don G.
  • A
    Great service, Lawn looks great
    - John C.
  • A
    they came on the day they stated and did a great job.
    - Ronald W.
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Lawn Treatment Services in Liverpool

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