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Glass Repair reviews in Liverpool

  • F
    Renewal by Andersen of Central NY
    Solvay Glass completed an install at my mother's home. My mother took a recommendation from another customer and based her decision on the history/reputation of Solvay Glass. She is also a recent president of AARP of CNY with access to reviews. No other estimate was obtained. I want to state that Solvay Glass has an excellent reputation and when I found out the cost and that only one estimate was sought, I hoped the product/install would be justified. The cost of the windows/install is approx. 30-40% higher than 3 quotes received post install for comparison. After initial install was complete, my mother had concerns and we reviewed their work. We met with the job foreman, salesman and another Solvay Glass rep. after the initial install. The salesman was indifferent and made it clear, he has no idea how windows are installed. The rep was kind and attentive to our issues. Promises were made to correct all these issues. What surprised me the most was the hour of training my son-in-law gave the foreman on how to install windows properly. The foreman had no idea how these windows are installed. An example; the wood lattice used between two windows. His claim is that it was part of the 2 x 4 vertical beam supporting the windows. We had to pull it off to show that the windows were crooked and not done right. I personally felt embarrassed for him. My son-in-law had to go step by step on what needs to be fixed and how to do it. Items that Solvay Glass considered finished: Opposite corner windows with different appearance. Full 3 pane window has vinyl separators. Main front window next to it has rough wood lattice between 3 individual windows. These same 3 separate windows are not plumb. They are leaning inwards from ¼��� to 5/16���. We expressed concern about the windows having issues in the future. Answer given, ���don���t worry about it, they are under warranty.��� With that said we told them to fix it. They chose not to. The 2 outside windows of this 3-window configuration are not straight with the middle window. They are twisted. This ranges 1 ½��� to 1 3/8��� on one side and 7/16��� to 9/16��� on the other. Explanation from Solvay Glass ���it is an optical illusion, due to the lattice.��� Shoe molding was used poorly to cover other errors. Nail holes were extensive. Damage to outside molding and casing occurred. It was not taken into consideration that blinds would be going back up. Shoe molding is short on side of windows @ the top. A rough piece of wood lattice was put along the top of windows for some reason to fill that space. The explanation made no sense. I do not even know how to explain their answer. Caulking is a difficult task; however this also was not done very professionally. As well, several areas on the exterior were not done. A bow window was installed. The flashing on the roof was not placed properly and it had a large buckle. This was partially fixed, but the buckle is still noticeable. The base of the window trim was dented and bent. This was replaced. A black screw in the middle of an all-white window was used to hold 2 pieces of trim, instead of one complete piece. This was also replaced. Finally the drip edge was placed wrong and noticeable. Upon our suggestion, caulking was used to cover the mistake. On the interior a different molding was used than what is in the rest of the room. Finally: the bedroom window. The old window had a crank that went down under the stool. Nothing was done to fix this hole. After completion we were able to look directly outside through this hole. Mind you, this job was done in June. Explanation given? ���Mosquitos were too bad.��� ���Would be back in the fall to finish.��� The window was also not centered properly to the frame. This was asked to be fixed. While beginning to repair this, they had no intention of removing the window to properly install it. Foreman left job site to discuss with Solvay Glass. After my mother���s call and threatening court, he returned. A proper sill was installed and the window placed properly and evenly.
    My mom secured a promise from the job foreman that he would return if we found additional issues. With this promise she released the final payment. I discussed this with with Solvay Glass Business Manager, Bruce McGregor. At this point I will use Bruce���s own words; ���Bad install���, ���Ghastly���, ���Done poorly���. He stated that he spoke with the owner and had his blessing. At this point they feel they have met all their obligations. A large amount of money was spent on this project. If I had not gotten involved, this would be a total fleece. It is obvious that my mother was taken advantage of. Profit was maximized and the job was done ���ghastly.��� The only positive to my conversation with Bruce is that if the windows fail, they are under warranty. It does not matter that they are not installed properly, do not look the same, or an additional $700 had to be spent on another contractor to make them look finished. In this conversation it was stated over and over that they are under warranty. Solvay Glass main selling point ... "your buying a Mercedes vs. a Hyundai", ���we know what we are doing because we do million dollar homes all the time.��� Solvay Glass obviously does not treat their customers equally. They felt they had a woman that would not
    know any better. If this was a million dollar home, I'm sure they would be reacting differently. I understand these windows are of high quality; however each window has a profit markup that they appear to maximize. As well; what good is paying for a Mercedes and getting it with scratches, multiple style trim, unbalanced wheels, multi-colored and holes in it. But according to Bruce, it is okay because it���s under warranty. Bruce admitted to the labor being 20% of the price. I do not believe they deserve this charge. There were cancellations of appointments several times. Poor install with several issues still remaining. And finally an hour���s worth of training for their job foreman on how to do his job. As well, an additional $700 was spent to try and make their work look good. I am very disappointed and embarrassed for them. I would hope this can be chalked up to a bad day(s) for the install crew. Solvay Glass has a wonderful reputation. However, if you do choose them, I would suggest you watch and take pictures of their work in progress. Obtain several estimates. Do not pay, past the down payment, until you have someone with knowledge to review their work. Attempting to complain to them is a waste of time.
    This was my BBB submission in September 2013. They were absolutely worthless in assisting us. Solvay glass did complete a partial list of what they said they would do. It took 8 months and a couple of re-dos on the caulking. The was considered finished to Solvay standards earlier 2014. The following is a letter I sent to the owner today.
    Mr. Cometti,
    I am writing in regards to the install Solvay Glass did for my mother, Audrey Wolniak. As you are aware, there were many concerns regarding the original install. These concerns were expressed to your foreman as well as you during your visit. You agreed that it was a ���horrible��� install and vowed to make it right. I spoke with you personally regarding what needed to be done in order to bring the install to a satisfactory level. I expressed my dismay regarding the cost of the windows, cost of install and delays in correcting the problem. You assured me that all would be handled professionally and in a timely manner; a
    manner that would begin in 4 days. The process lasted 8 months. There were multiple meetings, involving different Solvay Glass personnel, push back and several family members needing to intervene. There was the need to hire an outside contractor to finish work that you did not. There had to be an education of your foreman by said contractor and me on how to properly install molding and caulk. Either he is extremely incompetent on how to use a level and other basic tools or he took us as fools. When you and I spoke privately, I stated that Audrey should not be responsible for the full amount of a shoddy install; an install that still has crooked and slanted windows. Your statement was that you would be able to reduce the labor charge. I now realize why none of your employees can be trusted with what they say. They are only following your ethics.
    I have been in sales for over 20 years. I have never dealt with such incompetence. It is quite amazing that you and your people are comfortable with making false promises and outright lying. You and your company are untrustworthy and unprofessional. However, I do want to congratulate you. You suckered Audrey in with promises, so she would complete payment in full. You have your money. What you do not have is further recommendations.
    Solvay Glass has always had a wonderful reputation. I believe in mistakes. I believe problems occur. It is how we fix them and make them right that defines us. You failed miserably. I will relay my experience with whoever is interested. It will be
    their decision whether to pursue business with you. At best, you will abide by the ethics that allowed you to build a successful business. At worst they will be warned what could happen. I do wish you success for the future. I hope you re-evaluate your positions and procedures when dealing with issues.
    Sincerely,

    Ronald J. Wolniak




    - Ronald W.
  • A
    Martin's Glass & Mirror
    Martin came out the same day I called and provided me a quote on the same day. Once I confirmed he was there witching 2 days with the glass he cut for the top of the dressers. He was timely and very professional. I would use his services again and recommend him to anyone who needs assistance with glass or mirrors.
    - Jacqueline D.
  • F
    C J GLASS & METALS INC
    25 sept i walked into CJ glass and metal to inquire if they are capable of completing a custom frameless shower. The receptionist stated they were capable and provided a website for hardware selections. On 26 September I provided shower dimensions and glass hardware selections. I called daily to inquire on the current status of the proposal. On 4 October the manger decided he was too busy to bid the job. Cost estimates for this type of work is $2,500. The fault was not In deciding to not bid the job. The fault was in not making that decision in a timely manner. I would never recommend this business for any work base on Customer service.
    - Anthony P.
  • A
    Nick's Kitchen & Bathroom Remodeling
    It went well. I am pleased with the results and happy with the service. i will go to Nick again for other projects.
    - Dot K.
  • C
    Renewal by Andersen of Central NY
    All I can say is that we were no pleased with the people they subcontracted our job to.
    - Kathleen S.
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Glass Repair Shops in Liverpool

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