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Professional Work reviews in Latham

  • D
    I really hate them. They could improve on the consistency of the quality of service itself. The TV service is fine, the internet is spotty, and I don't think I am getting the speed I am supposed to be getting. I work in IT, so I know what I am doing. It doesn't work the way it is supposed to, and I don't feel like dealing with them so I just let it slide. I pay too much. I am seriously looking at changing. They were here when they were supposed to be here.
    - David L.
  • D
    NGB Property Management, LLC
    From the one year of 'service' received from this company, I will unfortunately  have to go with the low rating. Use NGB services at your own risk. My advice would be write a rock solid contract for what precisely you want them to do as part of their property management service, else rest assured they will bungle it. And then they will advise you to take legal counsel to follow up. They seem to treat some clients well and find an excuse to treat others very poorly, and that to them is a perfect way to run a business. Unfortunately, we didn't know this while engaging them a year ago, and we suffered significant lot on their account. They took care of a couple of things over the year, but otherwise delegated the rest to the tenants, didn't communicate many important details to the tenants, mismanaged mail, let trees die on the property, didn't care for the lawn.
    - Aparna G.
  • A
    Verizon Fios Albany
    We love Verizon Fios Albany. It's good. We've never had a major problem with it. The internet is fast. We didn't even get the fastest speed, and we think it's fast. Their television service is perfect. They have lots and lots of channels to choose from. They have channel packages to order. We moved and they didn't provide cable service here. But we waited for them to get cable and they did and we got it as soon as they did.
  • A
    Consumer Cellular
    Consumer Cellular provides service where, if you have a phone you want to keep, you could still use your old phone, you just have to put in their new SIM card. My daughter is away, in college. I'm able to push a button in my car so that I have hands free talking, and we've burned a lot of minutes together, while I was in the car. You can check your minutes during the month and up them, so you don't get overage charges during the month. We get 5,000 minutes for talk, but talking to our family doesn't count. It's only time spent talking to other people who don't have Consumer Cellular. We'll continue to use them in the future.
  • D
    We had a horrible experience with Verizon Wireless. I asked them if I can return them if we're not happy with them and they told me I could return them in 14 days and get a full refund. We didn't really like the phones. I got the first bill within a week after I had first ordered them and it was a lot higher than we had agreed to on the phone. When I called them up about it, they said, "There are taxes and a connection charge, and this, this, this." I told them that was fine, but it was not what I agreed to. They blamed it on RadioShack. So I went back to RadioShack to return the phones to them. We're weren't happy with them and the amount they were charging was high and came to over $200.00 for the first month. Radio Shack was supposed to send an email to Horizon, saying I had brought the phones back, but Verizon sent me a bill for $950.00 for the first month and for early termination of our service. I talked them down to $35.00 for the airtime we had used, but that process took four months and about five or six different phone conversation and some certified letters going back and forth. It was ridiculous. They made it so simple to buy the phones. They said Radio Shack had not sent confirmation to Verizon that we had brought the phones back. So we asked Radio Shack and they said, "Of course, we did." And it took a long time to strengthen out. They also had started billing me from the time I had ordered the phones, even though I hadn't received the phones in the mail until about three days later.
  • B
    Their price is too high and I keep arguing with them about it. They don't do anything for seniors and that's one of my bad fees. What I do like is when I call them with a problem, they handle it immediately. They're service is excellent and it's the only reason I don't leave.
    - William M.
  • F
    One rarely encounters a provider whose services can only aspire to be lousy.  Time Warner is such a company.
    Lousy is much too good a word to describe my experience with Time Warner.  Appalling, Insulting, worst service experience ever, astonishing incompetence and ignorance regarding their own products and locations come closer but still leave something to be desired.
    My experience over the years with Time Warner is that the only thing one could rely  on was an annual increase in price and difficulty in getting to the right person within the organization.  Each time I would call I would spend over a half hour on the phone.   Frequently it would take more than an hour to get to the right person.   
    Each contact at Time Warner requires a restatement of information and rarely has authority to help you or access to correct information.   Even terminating their service after spending an entire afternoon to determine that I could get my bill reduced by slightly less than one of the many people I spoke to promised, took over an hour.
    Time Warner insisted that I return my cable boxes to them but were unable to tell me where to go.  I called back a few days later and was sent to a location at 20 Century Hill Dr., in Latham.   Once there I was told that I had been provided with incorrect information and was sent to the other side of Town where I was told they had a drop off point at Sears.   The most helpful person I encountered that day was in the HR department at Sears.  Although Time Warner was not located in their building, she knew where their store was located and sent me to the proper location.
     Once at Time Warner's store, I was one of two customers surrounded by a small army of staff.  Despite this, it was necessary for me to wait for someone to log me in.  Once logged in, I got to wait again for a representative.  Through the entire process, staff appeared neither surprised nor embarassed by  how frustrating it is to deal with Time Warner's corporate procedures.
    I am left with two theories that adequately explain my experience with Time Warner:
    1  Time Warner is run by a demented eccentric billionaire misanthrope intent on determining exactly how much appalling service his customers will tolerate.   I envision a Blofeld like character in an underground bunker cackling with joy over the many recorded calls he can listen to from his increasingly frustrated and angry customers.
    2.  Whoever designs Time Warner's customer service procedures and policies is in fact a mole for their competition.
    Sadly, I still must endure their Internet service since I do not have a viable high speed alternative yet.  Howvever after 20 years of regular payments, I am through.
    - Paul J.
  • B
    Arpin Van Lines - Liedkie Moving & Storage, Inc.
    They gave me a cheaper rate than what I was quoted from other storage units (only by $11) but ok. Very nice and accomodating when i first rented. For their internal storage you have to give a 24 hr notice to get into your boxes and during normal business hours. What they failed to tell me is that it is $20 each time you would like to get into your stuff. They also didn't tell me that at the end of the year contract it is $200 to get your stuff out. My fault for not reading the fine print, but they should have disclosed all the costs associated with renting storage with them.
    After talking with the owner, she gave me a credit for $60. She also gave me a great rate for moving my storage stuff into my new apartment.
    I might use them again, but i would ask a lot of question to make sure I know about all the little extra charges.
    - Jennifer B.
  • C
    The price charged was VERY high and higher than that quoted on the phone. There are very few clock service businesses around which allows them to charge these prices. I've had this clock serviced in four different states and not only never paid this much but also never had any problems post-service. The clock was working fine for about two weeks and then suddenly stopped. Service provider promised to get back to me about a and quot;cosmeticand quot; replacement part and never did.
    - Jeffrey M.
  • C
    Having put my house on the market, I needed to get some extra furniture and things out, for the "staging" of the house.  I called around to get prices on some of the closest storage facilities to my house.  Mabey's was the best price, and I have used their facilities before, so I chose them.  I had a great experience with the woman in the office who helped me.  Friendly and efficient, she gave me all the information, showed me to the unit, explained all the rules and what-not.  Facility is clear of junk, and easy to navigate.  The problem was when I planned to leave.  I knew that I needed to give 10 days notice when I planned on leaving, so I called ahead to do that.  I asked what would happen if I was 1 or 2 days late getting out, since I did not yet have an exact close date at the time.  The woman told me that according to the contract, I "could be charged", but that rent wasn't really "late" until the 10th, and not to worry too much.  I didn't want to go past the 2nd  or 3rd, because I didn't want to take advantage of the situation, but there was a snowstorm on the final day of my plans!!  Even so, all of my belongings were out before noon on March 2.  When I called to advise that all was out, I spoke with a man.  He advised me that I was late getting out, and that my deposit would be reduced by the pro-rated amount for the 2 days overage.  I explained what I had been told, and he told me that my information was "not quite" correct.  Now, according to the CONTRACT, I have no right to reason to be upset.  Technically, they could have charged me a full month's rent.  BUT, given the snowstorm, my being a returning customer, AND what the woman had told me... I am upset.  I think I should have ALL my deposit back.  Poor customer service Mabey's.
    - Deborah J.
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Professional Services in Latham

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