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Home Remodeling reviews in Lake Success

  • F
    I don���t even know where to start. I don���t know if I will have enough room to list everything that went wrong. Elite kitchen and Bath/Express Contracting are two business arms of the same company. Elite sells you the materials, and you pay Express ( by the man hour) for labor. You wind up paying checks out to both companies, and in all actuality, I also wound up paying over $11,000 to the father of the owner, David, who may or may not still be part of the business, but my check sure as heck was not written out to a business. Express is apparently not licensed as I write ( it was) and Elite has never been licensed. The Dept of Consumer Affairs told me that any retail business which refers, recommends, uses- any entity which does home improvement work must also be licensed, so Elite is in violation of licensing law. I was also supposed to be given a contract with all the details and the cost of the job, both labor and materials, but no, I never got one. All contractors know what a job is going to cost, but this one just shows up every week or two, like a rent collector, to get a check for the ���work��� which was done over the past two week period. After a while you do not even know how many hours the guys worked, on which jobs, and how much you are even paying. They are also not listed with the Better Business Bureau, and according the the BBB site, they never gave them the information requested in order to list them. I hired Elite to put down a tile floor in my basement, and new ceiling tiles as well. I also hired them to do part of my kitchen, mainly replacing the island with a new one, the countertops on both the L-shape part and the new island, and to purchase and install a new wall oven, microwave, dishwasher, and eventually a sink and cooktop on the new counter. They also did some other minor jobs for me which I will mention later. The guy who did the basement floor spent over three weeks, ten hours a day, putting down that floor. It is a very small basement, and should have taken a third of the time. At $70 an hour labor to Express Contracting, that puts an awful lot of money in their pockets. They claim they purchased over nine hundred very large floor riles - roughly 9��� X 34���, but I have no information on manufacturer, color, where they came from, and there is not even one small piece left over, and I have no warranty on the floor. After almost six months, they were dragging their feet; things should have been finished in half the time. They also purchased and installed a storm door for me, which was costly, installed it incorrectly, and it is going to have to be removed. They took my entrance door off to install new weatherstrip on the bottom, and now it is difficult to open and close the door - it drags. The guy insists that���s the way it should be. No, not true. He brought in a painter he sub-contracts to for painting a kitchen with very little wall and trim, laundry room, powder room and basement, to the tune of over $11,000. The guy did not repair or sand anything, but merely painted over all the damage. According to David Sharbani, if things needed repair, they should have just been ripped off and replaced with new trim. Sorry, that is not what I do. The guy also got paint on the floors, windows, doorknobs, and ore. I am still scraping it. IN addition, he was supposed to cut out and replace a piece of sheetrock which had mold on it, and he simply painted right over it. I now have to pay someone to do that job. There were thousands of dollars of items listed as having been purchased form places like Home depot, a lumber yard, a plumbing supply place. Nothing was itemized, no names of actual items purchased. There was no way in **** that the amount of supposed purchases were used in this house. They left black rut marks all over my patio with their equipment, and I had just spent a fortune having it power washed. His guys insisted on storing things in my garage, and even though I watched like a hawk, and stopped them from cutting wood and mixing grout near my car, they succeeded in damaging the car and I had to take it in for bodywork. The straw that broke the camel���s back was the day the men finally arrived with the countertops, right after breaking up and removing what was here, along with my sink, cooktop, turning off the gas supply to the cooktop and all my plumbing in the kitchen. They showed up with the wrong color and pattern, and then the owner insisted it���s what I ordered. I know darn well what I ordered, and when I told him we had discussed my order being based on blending in with a few small counter areas which were to remain, he did not remember that discussion, nor did he remember bringing the sample I picked out, but somehow he did remember the wrong pattern he ordered. He attempted to paint me as inept and doddering. He was more than willing to order a new counter, and charge me ���his cost���. Was not going to happen. I had to hire someone else for the counters, and to install the appliances and sink, so I am without a kitchen for weeks now, and living mostly elsewhere, coming back to the house when necessary. He owes me money as well, which he has not produced. He owes for the countertops, the sink drain and bottom grid, all of which he got paid for. All in all he owes me about $5000.00 and Express owes me for $1000.00 worth of work of installing the new counters and hooking everything up. I probably have to go to court to recoup my losses. He also should pay for the damage to my entrance door and the abominable storm door, as well as a new painter to undo the damage his guy did. Paid these guys over $70,000 and the jobs probably could have been done, and done better and more efficiently at almost half the price. After almost fifty years of using contractors and being my own contractor at times, you would think I knew better, but he was strongly recommended by someone I knew, and the referral was seconded by someone who lives in my neighborhood. Could they be so clueless, or is it that David figured he could con a widowed senior citizen?? They owe me close to $5000.00 for materials not provided and work not done.
    - LESLIE W.
  • A
    The Grout Doctor / Long Island
    Steve did an amazing job. Everyone else we called for an estimate told us that the shower stall could not be repaired and offered to tear it down and rebuild it instead at a cost 5-7 times what we paid Steve. In the process of fixing it, he realized that a part of one beam behind the tiled wall was rotten and needed to be replaced, but he only charged us for the extra piece of wood even though this unforeseen problem required more of his time to compete the job. The shower stall is still bone dry after 1 1/2 years.
    - Branka D.
  • D
    Convenient Kitchen and Bath Design Inc
    It didn't go so well. I purchased a print of a 3D Design and I got nothing.  The guy was very argumentative. The guy was constantly arguing with me.  So I just walked away from it. They guy thinks he knows everything. He was trying to bully his ideas.  The whole experience was unpleasant.  I don't want to see they guy anymore. It's unrealistic the amount of money that's being offered to do a 3D kitchen layout. I thought I was getting a legitimate service, but it didn't materialize. He's trying to fish for work.  I took the bait.
    - Jacob M.
  • D
    Re-Bath of Plainview
    The first day they show up 2 hours late, work for 4 hours and leave. The job was scheduled and completed in 6 days and was, however probably could of been done in 3-4 if they worked full days. We contracted for them to replace a tub with a shower and replace the tile walls with their acrylic panels. They install the shower base on a flat floor with no support under it so now the base flexes while your standing in it, (sure to crack in the near future). They cut the acrylic panels to fit, well almost then fill in with gobs of silicone. When the owner sold us the job he stated the bathroom walls would be ready for paint and he knew that I would do the painting. When the job was finished he changed his toon to the only walls they patch will be ready for paint and had his men leave me with a package of sandpaper and a bucket of spackle. 
    They installed all the bathroom fixtures over uneven scraped up walls. They hung a towel rack, robe hook, an TP holder with one screw in each even though each bracket has at least 2 mounting holes. Installed a lighting fixture that is loose and barely attached to the wall and mounted directly above a medicine cabinet so all the light ends on top of the cabinet, not very bright (pun intended).
    Apparently one of the men got cut on the job and left blood splatter on the wall, nice touch.
    Their pricing schedule is reasonable on the surface but their quality of work is horrendous. After contacting the owner he reneged on his promises to correct the shoddy work.
    - Henry F.
  • A
    US Home Remodeling Corp
    THis is my third project (and the biggest project) with them and they again did not disappoint!.  We extended out our existing livingroom and also added another room.  This was a huge undertaking, from demo the old patio to digging a new foundation, new partial roof and everything inside.  Since this is such a big project I also received bids from other contractors, and Bobby really worked with us and the price was very competitive.  Since we already had great experiences with them in the past the choice was a no brainer.  Joe(the project manager) and the team really helped us in the transition giving that we were still living in the house.  Since the project involves knocking down the existing livingroom wall while we are still living in it, they covered up whatever they can and try to make the transition as easy as possible.  Joe kept us in the loop the entire time and they worked hard to help meet my deadline (since I was scheduled to leave the country and needed them to finish everything inside the house before I leave).  Oscar and everyone else on the team are very good at what they're doing and they take pride in their work.  They do not just "patch" if things would not look good.  They are very responsive whenever you have a problem or concern.  This project was a big one and there were a couple hiccups in the middle, but Joe and Warren and Bobby were very responsive and no problem was left hanging without being attended to.  They really are a great group of people to work with and trustworthy.  And my new extension turned out even better than I imagined!!
    - Charlotte C.
  • A
    US Home Remodeling Corp
    this is my second time using the team.  They helped me renovate a great room last year and it turned out great.  We were going away for a week and figured this would be a great time to get the things done since my two young kids will not be at home.  As usual Bobby was very accommodating to the time frame and Joe was awesome in taking point.  I felt completely confident in their abilities that I left them the house to do the work while I was away (grandma stayed but she doesn't know enough to supervise).... And we came home to a job well done.  They are trustworthy and great at what they do, not at all the horrible stories you hear about contractors!
    - Charlotte C.
  • A
    US Home Remodeling Corp
    Bobby was great in explaining each steps.... very responsive. Steven and Nick were here for almost the entire time and they were awesome. very nice and very helpful.  They were not the cheapest bid that we received, but Bobby felt sincere and that's why we went with US Homes.  They were great.
    - Charlotte C.
  • B
    Alure Home Improvements Inc
    The job took several months, partly because we elected a custom bathroom
    and not the stock bathroom that they say they can do quickly. The
    bathroom came out beautifully. The main reservation I have with them is
    that they were expensive and they were not as interested as I thought
    they should be in making sure every thing was done correctly. The detail
    they never fixed was that the bathroom door latch never worked. We had
    to get some one else to address that.
    - Robert S.
  • F
    Double D Contractors Inc.
    The cabinets were not measured correctly. One of the cabinets goes over the doorway opening by 9". They told me to make the opening more narrow to make the opening only 21". Instead of admitting their mistake measuring, they wanted me to change the structure of the walls to fit the cabinets. They are blaming everyone else and not admitting their own negligence. This is the worst incident I've ever experienced. They are very unethical, unprofessional, and irresponsible.
    - Alwi C.
  • A
    The design stage took the longest.  I worked with Delores from start to finish.  I worked with her on design from January until May.  Sal came and measured and Delores worked tirelessly with me on every detail.  The only piece of the job that was outsourced was the moving of air conditioning duct work. We picked out each and every detail together. She never ran out of ideas or solutions.  I used a semi-custom cabinet company that allowed me to save when I could use standard size cabinets and gave me the flexibility to create custom cabinets where needed. 
    She pointed out that instead of spending 5000 on a custom cabinet to house my existing oversized microwave, I could purchase a microwave/warming drawer combo and standard cabinet  for a total of 2500.  We must have done at least 15 configurations and layouts before we settled. In the end, I did not have to compromise on anything I wanted - including the pull out spice racks that posed as decorative columns on either side of my cooktop.  We then picked out granite, backsplash tiles and kitchen flooring. She worked with me to allow me to create my own design for the cooktop backsplash.
    I went with high end appliances. I shopped around and got the best deal on appliances through their source.  I searched all of NY state and the internet for the perfect accent lighting and ended up finding the perfect lights from her source at her designer discount. Knob and pulls were another huge project which she helped me research and when I found what I wanted from my own source, she congratulated me on my great find and moved on to the next item on her checklist.  We picked out sinks, faucets, garbage disposals, and instant hot water spout. She had an endless supply of design knowledge and resources. Even as we got down to the final decisions, like paint colors and grout colors for between the tiles, she took the same care and effort to make sure each detail would be perfect. 
    We created a custom fireplace in the livingroom made from the same wood as my kitchen cabinets and the most beautiful marble.  Marble and granite were purchased from her source and they were a pleasure to work with. When I had a problem with a scratch in the granite, they worked with the provider to fix it. 
    Before the project began, I received and signed off on a very detailed estimate. We knew down to the dollar what the project would cost. And it ended up running almost exactly as they estimated.  The only glitch was that when the floors were taken up and the rooms were merged into one, they noticed that there was a need for a building up of the floor in the living room.  1500 was the only unforeseen cost in the entire project. 
    I had 2 small children and was very afraid of the actual work getting done. I have one child with severe allergies and was very afraid of the mess and the dust. They put up heavy plastic barriers which did a decent job of keeping the other areas of the house clean.  I was told that the entire renovation would take 6 weeks.  I was skeptical, but their team came in and they had all the contractors on staff. We never had to wait for a plumber to move a gas or waterline, they had their own.  We had a one week delay when my Brazilian teak for the living room/dining room got caught up in customs, but I had a working kitchen as promised on the specified date. Last minute decisions, like a new back door, were seamlessly worked into the project plan. 
    The workmen were kind, courteous and respectful.  They were appreciative of simple gestures like donuts and lemonade.  Any question as to how something should be done, was run by me.  They never assumed and never just took the path of least resistance.
    - Mindi P.
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