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Home Security System reviews in Lake Success

  • C
    Protect Your Home
    Installation was professional. They took a few hours but seemed to be thorough. They were courteous but definitely play to the average - I say this for two reasons.
    1. Their description of the house security needs was dumbed down and overly long. I am not impressed with sophisticated or drawn out explanations. I asked them to cut to the chase and describe what they recommend.
    2. They used several unappreciated and undesirable selling techniques both on the phone and in person. One used in both settings was the "let me talk to my manager" trick. As in, "I have to call my manager to make sure this price break is OK," just like they do at the car dealer - this way making it seem like they're doing a big favor, when in fact the advertised deal, coupon, or whatever means that EVERYONE gets that anyway. Come on people, stop treating us like we're dumb. They also used a lot of the "oh yeah, I have this in my house, so you should too." Have some respect for the customer - once we're signing up, don't waste our time - just do what we've requested.

    I've tried several times calling the central office for customer support concerning paperwork and the alarm console. On both occasions the wait time was too long. I do not have over 10 minutes to sit around on hold because the company simply cares too little about its customers to hire enough people TO ANSWER THE PHONE!
    I took the company's suggestion and emailed my question, along with a picture about the item in question, over 24 hours ago. I have not received any response, automated or human. That, in my book, is a failure.
    I am going to explore changing service providers now, to one that responds. That's the minimum one could ask for from and alarm service.
    - Brian W.
  • D
    Mister HiDef Inc
    they try to fix it however i was not quite successful. and when i try to call them my few attempts went to voice they have never called me back.
    - jacob M.
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Home Security Companies in Lake Success

Companies below are listed in alphabetical order.

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