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Door Installation reviews in La Fayette

  • B
    The quotes they gave us, after some back and forth with different models, was competitive.  The installation and its installer worked out great.  (Pella uses Crawford Windows and Doors as a sub-contractor.  When the job was completed and for the first year, I would have heartily recommended them.
    Our relationship with Crawford has gone south this year, when some repairs were needed.  We were mislead on the warranty information we were told by the installers the day the install was completed.  We were told that we had a "limited lifetime warranty" on everything, even if a window or screen was broken.  I questioned the generosity of the explanation at the time, even giving specific examples like, what if one of our dogs rips the screen?  No problem, was the reply.  At no charge, I asked, and the answer was "YES"
    So our dog ripped a hole in the screen and we were told that the information we had was not correct.  They sent a repair guy, who took the screen door frame with him to repair. This is after they would not come before they had a credit card number.  They made a date to return with the repaired screen door and did not show.  They repair guy did call, however, to say it was not repaired for some reason (and this was after waiting over 3 weeks).  They are supposed to be here today, with the screen door (9/29/14), which makes it almost one month.  There has been alot of back and forth on the phone that I won't go tag on here, but suffice it to say that the right hand doesn't seem to know what the left hand is doing and they do not seem very professional or organized.
    My word of caution if you use them for an install, get all promises in writing or video tape the conversatons.

    - Floyd M.
  • A
    Tom C'
    He is an all around guy. He put the bedroom door back on which had been removed to get a rug in because my husband and I could not put it back on. The storm window would not hang because the wood was rotten, so he fixed that. A portion of our fence had gotten broken from a tree and he went out to the fence company and bought the fence that we needed. He came back, repaired it and moved some of the fallen trees that were down. I am going to use him again for some other jobs. He called us back right away. He gives you a real time when he will be there and he shows up when he is supposed to. His prices are very reasonable and the quality of his work is excellent. He cleans up everything. He is the type of person that we are very comfortable working in and around our home. Neither of us have any reservations about that. When you need a reliable work person, do not hesitate to give him a call and see if he meets your needs. He is going to come and replace my kitchen sink. A part of our deck got injured when a tree fell so he is going to come and repair that. We plan to use him as our general handyman. He is just a very nice man.
    - Anne N.
  • A
    Genovese Home Improvement
    They did a great job and it looks fantastic.  It took 2 weeks and the main worker put in very long days.  They do not do painting though, so I had to contract that out.  The only problem was that we had very little notice of when they were starting, so we did not have a chance to do the electrical work we wanted to do first.
    - Ingrid D.
  • A
    Their install date was met on time and it took 4 days to complete the entire job.  The work crew was experienced, with good communication to us each day on the work performed.  They were polite, friendly, and professional.ver
    - Floyd M.
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Door Installers in La Fayette

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