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Siding reviews in Kingston

  • A
    Ken Violette Inc
    Ken ANSWERED his phone...
    Ken and his crew showed up as scheduled.  
    The job was professionally done.
    I'm am very satisfied with the work done.
    Would recommend and use him again
    - William J Q.
  • C
    Five Star Exteriors Inc
    Originally contacted Five Star Exteriors for an estimate on painting the exterior of an enclosed porch, two-car garage and 16 window trims on house.  The window trim portion of the job required special attention, as the previous contractor that installed the replacement windows botched the job by not properly sealing the windows and left exposed wood.
    Joe Sauers (Project Manager) arrived on-time for the estimate.
    After reviewing the job requirements, specifically the issues with the replacement windows, Joe suggested and convinced me the best corrective action would be to re-seal the windows and re-wrap them with aluminum.  He was able to provide me an immediately cost per windows which, though more than expected, seemed reasonable since some of the window sealing work would require more attention than just a simple bead of caulking.
    Within 2 days I received an written estimate via e-mail for all three elements of the job.  I decided to contract Five Star Exteriors for just the Window re-wrap portion of the job.  Joe was very courteous and amicable in re-doing the contract.  He also accepted my preferred payment schedule of 1/3 down, 1/3 at start of job and 1/3 at completion.  We established a Job Start Date of Tuesday, September 3.  He also informed me I would receive a call the evening prior to the start.
    September 3 came and went.  Since weather can sometime delay the start of a job, I was not too concerned.  The following week I called Joe and left a message to see if we could establish a new start date.  No return call was received.  On Tuesday, September 17, I sent an E-mail to Joe requesting the same.  On Wednesday, September 18 I received a call from Joe informing me they would start the job the following morning on Thursday, September 19.  This was 2 weeks later than originally proposed.
    This is my first negative impression of Five Star Exteriors.  I fully understand that weather can cause delays.  However,  a return courtesy call informing me that the job start would be delayed from the originally establish start date would have been more professional.
    The Five Star crew showed up as planned and on time on.  Since Joe was not part of the crew, I verbally reviewed what needed to be done with the windows.  Specifically, the special attention needed to seal the windows.  This is where the tenor of the job changed.  Even though the contract stated, ?Remove existing aluminum. Re-caulk and re-seal same. Fabricate and install custom formed white aluminum to same?, the crew was unaware of the ?Special Attention? required to seal the windows.  Their interpretation of the job was a window re-wrap with minimal caulking of gaps.  Since there seemed to be a mis-communication between what Joe and I agreed upon and what the crew thought needed to be done, I halted all further work until we all had a clear understanding of expectations.
    In a telephone conversation with Joe, he assured me that the crew would seal the windows as discussed.  He also directed the crew to follow through with the sealing issues.  It was obvious at the conclusion of the telephone conversation that the crew was displeased, as they felt the time allotted to them to complete the job did not account for the additional sealing work.
    I need to point out again that, during the original survey of the job requirements, correcting the botched replacement window job (i.e., failure of the previous contractor to properly seal the windows) was a very important aspect of the job.  Joe, at that time, assured me his crew would correct those issues.
    From this point forward I felt I needed to monitor and inspect the workmanship and procedures of the job to ensure the sealing was truly being performed.  The first day I did not see any sealing materials and I considered halting the job until I had physical proof that it was being done.  On the second day I did see physical proof of sealing material and evidence it was being performed.
    This is my second negative impression of Five Star Exteriors.  I should not have to monitor the job this closely to ensure that it is being executed as described in the contract.  My expectations when hiring a contractor are they will perform the repairs at a quality level they would expect if it was being done to their own home.  I also feel that I should not have describe the job requirements in such detail.  In retrospect, I should have had Joe write the contract with explicit emphasis and language on correcting the air infiltration problems with the windows due to improper sealing.
    My third negative impression of Five Star Exteriors has to do with the condition of the job site during and after the job.  Throughout the job I found myself picking up loose nails and aluminum shards from the driveway, both mine and the adjacent neighbors.  Not once did I see a waste receptacle for the scraps.  Though I was assured by the crew that they would clean up the job site, I felt it necessary to place a garbage can by the aluminum forming tool as an indication of my displeasure.  To this day I am still picking nails and aluminum shards from the driveways and the yard.  The nail situation is totally unacceptable, since the cost of replacing a flat tire on my two wheeled vehicles is slightly less than that to re-wrap three windows.
    Not surprisingly, Joe was very prompt with collecting the final payment.  At this time I voiced my displeasure with the above negative impressions.  We walked the property to inspect the windows, with me picking up pieces of aluminum scrapes and nails.  Joe agreed this was unacceptable.  Frankly, this would have been a perfect opportunity for him to make amends on the cleanliness of the property by offering to have someone come back for a final clean up, but he missed it.  If ever I use Five Star Exteriors, I will certainly make sure there is a clause in the contract specific to job site clean up.
    At this time I am satisfied with the workmanship.  The quality and look of the window wraps very good, but I still have a linger concern on whether the sealing was actually done, especially for those areas where chalking would not be the appropriate material to seal the window.  Consequently,  a few days later I did discover one window-sill that appears to have a chalk repair in the aluminum face.  From what I can surmise, perhaps a tool was dropped from the second story hitting the already completed window and damaged it.
    I would considering using Five Star Exteriors again.  However, I will certainly scrutinize the contract a lot closer and make sure there is explicit language of the agreed job specifications.
    Prior to posting this review, as a Professional Courtesy, I sent it to Five Star Exteriors via e-mail for their review and possible mitigation with an Overall Rating of ?B?.  Here is the response I received.
    ?Hi Tim this is Scott the owner, I'm sadden to see this,  but I thank you for your honesty and feed back. Lack of communication was the biggest part of this, as well as clean up, which i don't tolerate. And yes we should have been back to clean up what mess was left behind, and Joe should have kept in contact with you at all times. As far as the contract goes which i don't have in front of me at this time, sounds like it wasn't written up the way it was supposed to be or detailed.. I'm happy to hear that you would use us again, and if you do please call me directly so we can talk. Also if there are any issues with this job please call. Again I apologize for this, and thanks for the "B". Scott Michel?
    What is lacking from his response is any mention on how he plans to remedy the issues I pointed out.  Specifically, 1) Clean Up ? It's one thing to say ?We should have been back?.  It's another thing to actually come back.  2)  Discovery that one window-sill appears to have been damaged and repaired with chalk.  There was no mention of that in his reply.  Therefore, I am compelled to lower my Overall Rating to a ?C?
    - TL D.
  • B
    Rodina Industries
    Rodina's crew was on time, neat and professional. The work took slightly longer than anticipated because windows were late from the manufacturer. (Bob's warns his crew to be respectful with no vulgar language which would be a plus for homes with children.) The crew first tackled the blown insulation. This was completed in about 2 days. The siding came second and was completed almost at the rate of one face per day. The windows, when tey arrived, were installed in one day. Attic insulation was last. They had estimated X number of bundles of attic insulation needed. They had extra so they used it, increasing the depth and R rating. The few problems encountered were quickly remedied, except 2: The new rear door was a bit difficult to close. It turned out it was a manufacturing error. A trim piece around mailbox did not match trim piece around outside outlet. They immediately switched it to matching. A handrail on back deck was not re-secured. This was fixed but is still not substantial enough. Siding at rear (the north side) was not completely done. The kitchen contractors had the interior wall bare. Rodina could have held off on siding here so they could complete the insulation after the interior wall was finished. In fairness, it's possible they thought the interior contractor would insulate this wall. There was very little debris left from their work. In fact, when a neighbor was concerned about some insulation blowing into her yard Rodina cleaned it up.
    - william c w.
  • A
    Premier Building And Renovations
    Went way better than anticipated. Re-sided the whole building. I would definitely work with them again, I am calling soon for an estimate of more work.
    - angelo b.
  • A
    NSG Construction Services LLC
    - judith i.
  • A
    Perfect Exteriors
    - Katherine S.
  • A
    Noah C White Custom Builders
    - Anthony B.
  • A
    Xterior Solutions
    It went well. punctual on time. my roof measurement was more than $6995.00 would cover.It was 2500 sq feet. Approximate date of July 25th-14.
    - manhar k.
  • A
    Xterior Solutions
    They were very professional.
    - manhar k.
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Siding Contractors in Kingston

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