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Family Doctor reviews in Kew Gardens

Real People ~ Real Reviews ~ Real Results

  • Hmm. Where to start. I am new to NY and needed a new family doctor. I found this one on Angies List and it happened to also be covered by my insurance company. So I decided to give them a call. My first phone call to the office was pleasant. The receptionist took my information and scheduled me with Rabinovich, Dr. Faye who was one of two doctors that accepted my insurance at the practice. I later had to call the office back to see if they could change my time to a earlier time. The receptionist who answered the phone this time was EXTREAMLY rude and I said to her ? you know I?m a NEW patient and I?m questioning now if I even want to come to your practice if I am to expect attitudes like yours!? she quickly changed her attitude and passed me off to someone else for help. The next day was my appointment and it was scheduled for 9am. I walked in and was handed a clipboard full of papers. Medical papers and some that didn?t even pertain to my visit. The receptionist didn?t bother explaining any of them and if I should fill them all out. She simply said sign your name where it say patients signature. I didn?t fill out some of the forms that didn?t relate to me. I was there for a sinus infection. About 45min after filling out all the papers I was called into a room where the ?doctors assistant? asked me the same exact questions that they just had me fill out on the other ten forms. Once we were finished with that I was put back in the waiting room to FINALLY be seen at 11:45!!!! 9am appointment and I FINALLY see the doctor at 11:45!! WHAT! Ok, I?m from PA so maybe this is what I?m to expect for a NY doctor visit????? I don?t know, but it was the biggest waste of time! I STRONGLY believe that if this office was more organized it could cut the wait time in half. I went to a family practice in PA that was very similar offering the same kind of services and there was always 20 or more people in the waiting room and we were always seen on time or 5 to ten min after. NEVER 1 hour and 45min LATER!!!! On a good note. The only thing that will keep me going back to this practice is the actual doctor! She was EXCELLENT! Very knowledgeable and explained everything in detail. I?m not one to change doctors. I had my last doctor for over 21 years and if it hadn?t been for moving here I would still be going to him. I will give this practice one last shot because I do like Dr. Rabinovich. If I ever have to wait like that again I will NEVER go back!
    - Aftin p.
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Family Doctors in Kew Gardens

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