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Moving reviews in Johnstown

  • D
    Brandon Transfer & Storage Co Inc - Allied Van lin

    Brandon Transfer handled the pickup of furniture and packed boxes from my 10x10 storage unit.  I was charged $350 in addition to the moving transportation cost supposedly for "local pickup".  The reason given was that the shipment needed to be stored until a larger truck going north was available.  The shipment was NOT stored.  The shipment arrived in 3 day, 1 day BEFORE I arrived home, in what appeared to be the same small truck in which it was originally loaded.  I was also charged an additional $66.92 for ���special handling��� for the piano.

    The piano arrived damaged in several places; the bench being so damaged it had to be removed from my home for repairs. ���Special handling���, indeed! Every box arrived with crushed corners and sides. Several of the boxes contained fragile vintage and antique items, all of which had been triple wrapped in new packing paper and bubble wrap and packed in new heavy duty boxes.   For such a small shipment, the damages were beyond excessive. Five vintage items were destroyed beyond repair with a replacement cost of $509. 

    After reporting the damages to Brandon, I was referred to the main office of Allied and they sent an inspector. After examining all of the antique and vintage items that had arrived safely due to my expert packing, it was clear to Allied���s own inspector that the five items had been destroyed during shipment by mishandling in transit.  Allied refused to reimburse me even though I had paid for extra insurance. The two Allied representatives I spoke with on the phone after receiving the claim denial were extremely rude.

    The only reason the review is D and not F is that the inspector did a very good job with the repairs and the moving men were very nice and prompt.  I would never use Allied again nor would I recommend them to anyone!


    - Ellen L.
  • F
    Arthur Werner Moving & Storage Inc
    I engaged this company after reading the good reviews here. It started out well enough.  The estimator came in $500 under the other two companies I contacted. I was told all of my furniture would be blanket-wrapped and they were very accustomed to moving antiques and collectibles (which comprise 85% of my things). I was told that moving out of my apartment would take 3 hours, driving to my new home 3 hours and unloading 2 hours.  When I expressed my doubts about this time frame, he said the movers were professionals (a phrase I heard through out this ordeal that proved to be rather untrue). Apparently I am the first customer to ever express concern about how my possessions were being handled.
     
    The three movers arrived on time the day of the move and I thought we were off to a great start. And that's when it all went downhill quickly. Although the foreman and the driver were polite, the the third man was visibly angry at the amount of furniture and boxes of fragile items to be moved and complained to the foreman that another man was needed.  When a fourth mover was not forthcoming he announced his displeasure at every opportunity and was rude to me several times.  If he does not like his job then he should seek other employment; not be rude to the customer! I paid for and expected professional behaviour.  Moving out of the apartment took 5.5 hours.  The drive to my new home took them 4 hours and unloading 2.5 hours.
    All of the furniture was NOT blanket-wrapped; only those pieces on which I paid extra insurance. The other pieces of furniture were wrapped in saran wrap which resulted in numerous scratches, chips and nicks on all. I had meticulously labeled and numbered all of the boxes I packed. I'm not sure what part of "L=Livingroom, B=Bedroom, K=Kitchen and Extremely Fragile, Antique China, Please Do Not Place Anything on this Box" was difficult to understand.  I specifically asked that my TVs, a large glass-framed piece of Egyptian art and hand-painted scrolls be unwrapped last. I had paid extra insurance and for special boxes for these items. So guess which pieces were unwrapped first? The gold leaf on the Egyptian piece was scratched, scrolls dumped in the corner of a bedroom and TVs left exposed as the majority of items were still being brought in.  Two bentwood chairs that were not in good shape to begin with were in much worse shape after the moving; the repairs cost $100. There was also a chip made on the kitchen entry of my new freshly-painted home and various marks left on the walls due to carelessness. One of the new plastic storage boxes I bought was damaged as were two pairs of shoes.
    Good thing the 88 boxes I packed myself were done as if they were being shipped via parcel post to Mars or there would have been even more damages. The one box of breakables that the "professionals" packed revealed three damaged pieces (antique china gravy boat-badly chipped, vintage glass cakestand-completely broken, vintage metal heated casserole-lid bent).  The boxes were piled 4 or 5 high without regard as to fragility or necessity with the labels facing in which meant I was forced to shift boxes much too heavy for me to find anything.  I would think common sense would dictate that boxes marked "Glass" or "Essential-Open First" would not be placed at the bottom of the stack! I had packed all the boxes I purchased online from a box company so I paid for additional new boxes; many were previously used and then my things were taken out so they could be reused on another job. I was told I had only "rented" the boxes after the fact.
    Finally the foreman said the truck was empty. As it had been a very long day with temperatures in the upper 80s and the men had worked hard I gave them each a $40 tip. (Mr. Malcontent could not even be bothered to say thank-you!) The foreman asked me to sign the receipt and state that everything was ok so he could call in the charge to my credit card.  I complied only to find out in the next few days that my ironing board, curtain rods, a box of photographs and some parts from my gym equipment did not make it off the truck. Two months later and I'm still sorting through the chaos of boxes and unpacking so I do not actually  know if anything else is missing or broken.
    Moving is always stressful and moving companies in general seem to have well-deserved poor reputations. And this experience was no exception. Considering how much money I paid, I and my possessions should have been treated with more respect.

    UPDATE 10-24-14: Forgot to mention above that my refrigerator door was damaged somehow; it doesn't close properly.  I finally finished unpacking.  A framed OOAK artwork also MISSING. And a vintage handpainted Israeli Passover plate that belonged to my mother which managed to arrive to the US intact and was also shipped via USPS from FL to NY unbroken only to be carelessly handled by these movers and is now IRREPARABLY DAMAGED!  It was in a box which was marked FRAGILE GLASS ANTIQUES and at the BOTTOM of a stack of boxes.  I have revised my review to F. A truly horrible experience!
    - Ellen L.
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Moving Companies in Johnstown

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