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Professional Work reviews in Jamestown

  • F
    TIME WARNER CABLE

    I have had continuing HD quality issues with Netflix reception over many months. I have adjusted my Netflix account options and spoken with Netflix technicians about additional choices after my original adjustments failed to improve the quality of my reception. They assured me my account adjustments were correct and that they were NOT (and cannot ) throttle back my bandwidth. They told me, flat out, that TWC throttles back bandwidth according to TWC's capacity to handle HD content at various high usage times during any 24 hour period. They suggested I contact TWC and ask their assistance for correcting this problem.  

    I did this. After numerous online sessions with their remote technicians and numerous field trips to my house by their local technicians over several months TWC has NOT been able to correct the problem. They suggested I increase my subscription service to their fastest residential service (two subscription levels higher than what I had), which I did (and still have), but none of these things have improved my service. If anything it is worse than it was before. Most evenings I cannot acquire an HD signal at all. Sometimes in the evenings, when we watch Netflix, the subpar signal I begin with will drop four to six times more, in any given movie, before settling down to a totally unacceptable quality where the image is continuously pixelating.

    This situation not only has caused me great dissatisfaction with TWC, but several hundred dollars more in  subscription fees over these last few months. Reference other issues: I have submitted my opinion on Net Neutrality to the FCC as of this morning and I do NOT believe the proposed merger/buyout of TWC by Comcast will make things better. If anything, it will probably stifle competition and make things worse. TWC technicians have told me that TWC does NOT throttle their customer's bandwidth. Someone is lying; it's that simple!

       


    - Jerry M.
  • F
    TIME WARNER CABLE
    While the initial installation was somewhat prompt, the installer seemed a little confused about how to go about meeting our needs. He was at my home about 1 hour to 1and a half hours. During that time I was informed I needed to make a "payment" at the time of installation. I was unaware of this requirement, but it was not a problem. There was a problem with the landline , and it took another trip to fix the problem. The installer was efficient once it was clear what I needed done.
    However...and heres where it gets infuriating . After the $89 special expired, the cost of the monthly service jumped dramatically to $112. When I contacted Time-Warner's customer service I was told this was the standard price after the special sign-up price expired. After checking out a few other options, such as a dish service, we decided to just keep our bundled services.
    A few months later we received a bill for $179. This was to be our new monthly cost. We spent a lot of time and numerous calls to the customer service center , but was told over and over there was nothing that could be done, this monthly price was the best I could expect. What made this situation so infuriating and insulting, was the fact we were getting inundated with Time-Warners commercials about their new sign-up offering, of $79 . How this company gets away with this is beyond belief. NEW customers get a much better deal, while loyal customers get the shaft. If you call them on it, they just comment, this price is for new customers only. And what happens when these "new"customers turn into "old" customers? They'll be in the same situation as me. The arrogance of this company is maddening. As long as they can rope in newbies, they really don't care how current customers are treated.
    We switched our landline and internet to Windstream. We are still looking at options as far as our cable service goes. But we will be dumping Time-Warner completely and good riddance!
    By the way, we're getting offers by mail from Time-Warner for "discounted" prices on internet services.

    - Beryl A.
  • C
    Wca Hospital
    My son had a cold and a sore throat for days and he began to have discomfort in his chest so we went to the emergency room since it was after hours for the doctor. They were very slow but the problem was he could only see a physicians assistant and he seemed very inexperienced. I felt he did nothing and he seemed to know very little. The aftermath was the most frustrating as it took well over a year and a half for the hospital to correctly bill our insurance! I made many calls to them but they kept making the same error. They are very very unorganized and they need more qualified doctors.
    - peggy s.
  • D
    Wca Hospital
    Even though there were only two or three people ahead of us, we waited 2 1/2 hours for a bed to open up. The waiting room was cold and drafty. When they finally got him into a room, it was about half an hour before a nurse came in, asked a few questions and listened to his breathing with a stethescope. About 45 minutes later, another nurse came in and went through exactly the same procedure. Another 45 minutes later the doctor came in, asked the same questions and listened to him breath with a stethescope. He said he was ordering blood tests and an xray. At about 1:45am a nurse came in to set up an IV. She said it would take about an hour, so I took my wife home and came back to the hospital. When I got back, dad said shortly after I left they had stopped the IV and taken him for an xray, but they didn't restart the IV or hook him back up to the monitors when they brought him back to his room. I rang the nurse's station and told them and a nurse came in a few minutes later. She said they were supposed to be notified when he was back in his room so they could hook everything back up, but nobody told them. Finally, at 3:00am, 7 1/2 hours after we arrived, they told him he had pneumonia and released him to go home.
    In my opinion, with adequate staff and better procedures and communication, he could have been examined, diagnosed, treated and released within 2 hours, instead of 7 1/2. Next time, we will go to an alternative urgent care facility.
    - Craig G.
  • D
    DIRECT SAT TV
    Service went well w/installation.Then all went "down-hill".  The teenager who opened the account moved out of the household w/in a month of installation, not putting money on his billing card.The co. continued to bill the card even though there was no money on it.I was paying the monthly bill from my checking acct. in the meantime !As a result of this,the teen accrued a large amount of "insufficient funds"fees.I talked to them several times and because the teen didn't cancel his account I couldn't get a new acct. in my name.Then after the teen did cancel his acct. I couldn't get service from them nor two other providers because Direct TV put my checking acct. number as a "non-payment" when I was the one paying the bill monthly!Now Direct TVis threating to take funds from my bank account  when they wouldn"t allow me to open up my own acct. and I had been paying ! I wouldn't recommend Direct TV to anybody!
    - Rhonda D.
  • A
    Bill's Gun and Saddle
    Real stand up guy, honest. I've known him most of my life. Really go out of their way to try to take care of you!
    - john l.
  • A
    henry rohman gun shop llc
    Very low key, will do anything he can to help you out. Very personable. Definitely goes the extra mile.
    - john l.
  • C
    TIME WARNER CABLE
    The quality of the service is good. They are timely.
    - Debby S.
  • A
    TIME WARNER CABLE
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    - Donald S.
  • A
    Wca Hospital
    I've been into the emergency room several times and there's different doctors, they're on duty and they all have been very good. They're all very helpful.
    - Donald S.
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Professional Services in Jamestown

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