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Oriental Rug Cleaning reviews in Jackson Heights

  • C
    On Time Carpet
    The appointment was promising because the provider was accommodating. I wanted them to come during the holiday so I didn't use a day off and they did! They told me they would come between 2-5 and someone from the office would call me prior to their arrival. And they did, to inform me that they would be a bit late. That was ok because they came in quarter past 5. No problem. There were 2 guys and Nathan introduced the other guy as Angelo but continued to call him Mitch throughout the appointment. It made me a bit uncomfortable, but my husband would come any minute so I wasn't worried too much. They got this huge machine into my apartment and started to clean. While Angelo / Mitch cleaned Nathan started to talk about some very private issue (divorce) and although I didn't feel comfortable I continue to listen and nod. He also asked if I was happy with the service and I said yes; the carpet is still wet but seems ok. Especially bedroom looked fine ( jute, natural fiber). I paid, gave Angelo / Mitch a tip and they left and Nathan came back 10 minutes later with the Invoice. It took about 15 minutes to write it, where he stated they cleaned 5 area rugs (?!?!). Fine. Then the worst came 2 days later when the carpet dried: their machine left dirty greyish marks everywhere! I ended cleaning the carpets by hand the next day. I am still to clean the second one in the bedroom. So yes, they came sort on time, they did put effort but results were bad. I know that they would maybe come again to correct it but I wouldn't want them to mess up my carpets again! Oh, at one point, disappointed that a lady was complaining, he said: "Our customers are stupid!". Well, not the brightest statement from a "professional service"!
    - Edina D.
  • A
    New York Carpet Cleaning, Inc.
    The whole experience was very professional and positive...  from the assessment-estimate, to the cleaning of rugs/carpet/upholstry, to the moving of the furniture. Everything looks and smells clean. Also, they were so helpful when, due to my last minute schedule change, they rescheduled the cleaning. From Alex in the main office to all the gentlemen who were on site, they were courteous, efficient, expert and helpful. I highly recommend NY Carpet Cleaning!
    - Jan V.
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Rug Cleaners in Jackson Heights

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