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Plumber reviews in Ithaca

  • F
    Halco
    Avoid Halco Plumbing at all cost. Here is a list why.... 1. While repairing my sewer drain Gino broke my footer drain. He dismissed the broken pipe, buried the broken pipe and then when my basement flooded, Hal Smith denied responsibility because the footer drain was not marked. 2. Gino was supposed to leave my lawn as a rough grade. There were piles of brush, holes in the ground, and mounds of dirt. My husband and I spent 1/2 day "cleaning" it up. 3. Dan charged me a dispatch fee when I called him to come and problem solve the ground water in my basement. 4. Dan drilled open my sewer cap in the basement and left it. I called Halco back to replace the cap, because sewer gas was leaking into my basement. 5. Dan ran a snake down my basement floor drain and said I had a broken pipe at 2 feet. I then called Drain Brain and they were able to run a camera down the drain and out of my house a full 80 feet. If you choose to hire Halco, make sure you are home and have your camera ready to record everything. I did not, and my complaint at the BBB was not resolved in my favor.
    - eli R.
  • A
    Halco
    All projects were completed in a timely fashion with great skill. I have found the sales staff to be very helpful in coordinating projects. Weaving solar production into emergency power generation and successfully connecting all to the grid so that everything worked well was a particular demonstration of HALCO employee expertise. The results of plumbing and associated handyman projects exceeded my expectations.
    - Jeffrey D.
  • A
    Halco
    In the summer of 2016, I bought a home (100+ yrs old) with gaping holes in the stone foundation, barn heaters on 2nd floor & mudroom and a furnace sitting in dirt that I was sure didn���t really work. Halco assessed the condition of my house, made recommendations and provided an estimate (including rebates). The cost was a real eye-opener, but everything was guaranteed. I was confident that they knew what they were doing, so I immediately went ahead with the entire proposal. Today, I can say I made the right decision. I now have a home that is energy (and financially) efficient, comfortable year-round and safe. All the proper permits were issued. Many thanks again to all the staff at Halco!
    - Helen B.
  • A
    B&B hvac/plumbing Inc.
    Both times these guys were awesome. Came to the house same day as the call. Were quick, efficient, honest, and reliable. Fixed our A/C unit for a reasonable price (needed a new condenser fan and had to order the part special). Also charged us basically nothing to fix an improperly plumbed kitchen sink. Couldn't recommend more highly.
    - James M.
  • A
    DONOHUE-HALVERSON PLUMBING & HEATING
    These guys did a good job. They offered cost options on the different equipment, worked very efficiently, & left the area clean. A small adjustment was needed to a zone valve so they came back the next morning right after we phoned.
    - Robin R.
  • A
    Hrunning Water The On Time Plumber
    John was very knowledgeable about plumbing equipment and codes. He is very professional. It took him about an hour to take the old faucet out and install the new one. He charged us $150 for the labor and about $50 for the service call. The next day we discovered a leak under the sink. We phoned him and he came out immediately to fix it, just a valve that needed to be tightened. He didn't charge us for that second trip.
    - Sandra V.
  • F
    Colgan Construction
    We agreed to a time and materials contract with Colgan Construction which was our first mistake. Brien's original estimate of the work was almost $75,000 which we wanted to work to reduce. He assured us that this was possible and we worked to remove some of the original scope to keep costs lower. However, the work dragged on with no end in sight and with us footing the bill. Whenever we asked Brien for an update on costs and an estimate of when it would be complete, he first promised a completion date Thanksgiving, which slipped to Christmas, then to the end of January and into February. At that time we finally had to fire him as we were out of money. There was scope creep on the job and when we asked him for estimates he consistently underpriced it, assuring us that he was familiar with old houses such as ours. Only after we were well into each change did we find out the true cost. Brien would get frustrated when we'd ask him for updated costs, which he heavily relied on his accounting software to provide. He didn't have an office manager to handle the paperwork so he was acting as general contractor, laborer, accountant and office manager. Further issues arose when we would receive Invoice summaries that included invoices which we never received. This only exacerbated the issue of us not ever understanding what the true costs of the renovations were to that point. Brien also took vacations/side jobs during the work on our house, which we were understanding of to a point. Vacation is understandable but it was sometimes weeks where we hadn't seen them working on our project numerous times. After months of the costs escalating we tried to renegotiate a flat fee for the remainder of the work which he refused saying that, given all the surprises the house raised, he didn't have the confidence to quote a flat fee. Additionally, cleaning labor was charged at the same rates as the contracting work which was expensive and unfair in our eyes. We asked him at the end of the job to stop cleaning so we wouldn't incur further costs and ended up cleaning the job site ourselves. At the end of the day, the job cost us 1.5 times the original estimate that we wanted to reduce in the first place! Overall, Brien did a good job with small projects but is woefully unequipped to manage a larger renovation such as ours.
    - Yeonsoo S.
  • A
    Hrunning Water The On Time Plumber
    John returned my telephone call promptly (same day), and showed up at my home early the next morning. He was friendly, professional, and did not mind my kibbitzing while he worked. He donned plastic booties to protect my flooring. Within minutes he had the faulty shower controller disassembled and located the problem -- eroded gaskets. Even though the controller was an off-brand (no longer manufactured), he had replacement parts in his truck. A few minutes later and he was finished, and after testing to see that it all worked, he was off to his next job.
    - Joseph A.
  • A
    Halco
    These guys were wonderful. They were extremely professional, and responsive. They were a pleasure to work with. I was especially impressed when a QC guy came out to inspect the work done about 3 weeks after they finished. Halco is a total pleasure to work with.
    - Rosie A.
  • F
    DONOHUE-HALVERSON PLUMBING & HEATING
    I no longer will call DHalverson due to negative time-wasting experience. I was happy for more than five years with them, but then they sent someone new who came out with pre-conceived notions (thanks to the secretary who took my first call and tried to diagnose it over the phone). So the plumber they sent came out with preconceived notions that my problem of a slow sink drain HAD to be due to a clogged tub drain. I tried to tell him AND the secretary that my drain was fine, but that the vessel sink drain design was the problem. So the plumber refused to listen to me and refused to look at my demo which proved that the drain was not clogged. He told me he could do nothing, and that I should call Drain Brain. Then I went to show him my other problem with a diverter valve in the upstairs shower, and he told me the replacement part did not exist. After he left and charged me $150+ for fixing NOTHING. I called Drain Brain, and they charged me $85, but there was no clog. I found the replacement part online; and fixed my diverter problem by myself. I also googled "slow vessel sink drain," and after hours of looking for a solution, I found on on a contractor discussion site. I simply had to widen a few of the drain holes in the sink with a drill, and problem was solved! I had to take D/H to small claims court to get the money (I should not have paid) back, and I won a refund plus compensation for Drain Brain.
    - Annette H.
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Plumbers in Ithaca

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