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Hvac Repair reviews in Ithaca

  • A
    Simply Installs Heating & Air Conditioning
    I was extremely pleased with Simply Installs. Certainly one of the very best contractor experiences I've had. Technically, they seem very knowledgeable; they're nice guys and easy to work with; they show attention to detail (they brought mulch to put around one of the outdoor units that was being placed in a plant bed); they took good care of our house (wore booties, put down temporary mats to walk on); they were reliable; they came back after the job was done when I had questions about some minor trim work and the thermostat settings. I'd hire them without searching for another contractor if I had additional HVAC installs.
    - David B S.
  • F
    TAG Mechanical Systems
    Description of and Chronology of Dispute: 12/18/17: TAG Mechanical pays service call to diagnose noisy fan blower motor ��� They indicate that motor needs to be replaced but also suggested that I may want to consider replacing the entire system as it is more than 30 years old. ��� I verbally instruct TAG Mechanical to special order the necessary motor and I authorize it to be shipped overnight express due to extremely cold weather and holidays. I did not want to be without a functional heating system during a period of record cold. TAG orders the motor. ��� I also ask TAG Mechanical to provide an estimate on a new system and to provide an estimate and proposal for installation. 12/19/17: TAG Mechanical returns to install the motor 12/20/17: Customer calls TAG sales department to follow up on cost for replacing system and is provided a cell number for the salesperson. Customer calls sales representative, who is driving on the road. He asks if I can text my e-mail information to him so that he can follow up with a written proposal for replacement. . I text my information on both 12/20 and 12/22, with no response from company regarding replacement. In fact, no bid for replacement was ever received from TAG. I turned to two other suppliers, HALCO, and Upstate Energy Solutions. 1/5/18: Blower fan fails catastrophically due to broken mount. Fortunately customer was home during the failure and was able to switch off the entire system. Otherwise, the spinning motor would have likely destroyed the rest of the unit, possibly with an electrical fire as the result. Customer discusses options with TAG Mechanical. 1/6/18: Customer investigates failure and communicates findings, with photos, to TAG Mechanical in e-mail of 1/8/18. I also proposed a resolution, which TAG rejected. Following are the points relevant to that failure: ��� Investigation revealed that old, worn bolts were reused to install the blower motor, and that the technician knew these bolts were inadequate. Further, investigation of the fan housing reveals that the technician knowingly installed the fan into stripped holes, rather than taking the time to repair the holes. Technician should have installed new bolts and prepared mounting holes appropriately. ��� The ensuing vibration caused by the faulty installation caused the fan to vibrate until the mount broke. ��� The technician reveals that the bolts and housing are in need of repair on the notation made in the comments section of attachment F. This documents that the technician knew the repair was inadequate. In the e-mail dated January 15, 2018, also acknowledges that the initial repair was faulty, stating we ���were prepared to fix the mounting hole that was potentially an issue.��� 1/10/18: Customer reaches agreement with HALCO to install new system. Returns blower motor to TAG as requested for refund of part cost The initial repair was faulty, and the company failed to respond to repeated requests for a bid on a replacement system. This occurred during a record cold spell in January. I had really no choice but to go with a more reputable and responsible option, and I would like to challenge the labor charge for the faulty repair.
    - Karl P.
  • A
    All projects were completed in a timely fashion with great skill. I have found the sales staff to be very helpful in coordinating projects. Weaving solar production into emergency power generation and successfully connecting all to the grid so that everything worked well was a particular demonstration of HALCO employee expertise. The results of plumbing and associated handyman projects exceeded my expectations.
    - Jeffrey D.
  • A
    In the summer of 2016, I bought a home (100+ yrs old) with gaping holes in the stone foundation, barn heaters on 2nd floor & mudroom and a furnace sitting in dirt that I was sure didn���t really work. Halco assessed the condition of my house, made recommendations and provided an estimate (including rebates). The cost was a real eye-opener, but everything was guaranteed. I was confident that they knew what they were doing, so I immediately went ahead with the entire proposal. Today, I can say I made the right decision. I now have a home that is energy (and financially) efficient, comfortable year-round and safe. All the proper permits were issued. Many thanks again to all the staff at Halco!
    - Helen B.
  • A
    B&B hvac/plumbing Inc.
    Both times these guys were awesome. Came to the house same day as the call. Were quick, efficient, honest, and reliable. Fixed our A/C unit for a reasonable price (needed a new condenser fan and had to order the part special). Also charged us basically nothing to fix an improperly plumbed kitchen sink. Couldn't recommend more highly.
    - James M.
  • C
    Had AC and Heat installed 8 years ago. They were expensive and young inexperienced kids put in plumbing, etc. Numerous problems since. They had us sign up for the maintenance Gold plan which was ok but is another money grab. Its hit or miss if you get a quality guy. Some even questioned the past persons work.
    - Ed K.
  • A
    These guys did a good job. They offered cost options on the different equipment, worked very efficiently, & left the area clean. A small adjustment was needed to a zone valve so they came back the next morning right after we phoned.
    - Robin R.
  • A
    These guys were wonderful. They were extremely professional, and responsive. They were a pleasure to work with. I was especially impressed when a QC guy came out to inspect the work done about 3 weeks after they finished. Halco is a total pleasure to work with.
    - Rosie A.
  • A
    Keith Hoffman
    Workmanship, friendliness, he knows his stuff really professional. No not really he does a heck of a job. He is very precise in what he does he does it right the first time if not he will come back with no problem to fix it.
    - Ron D.
  • A
    E&V Energy
    The sales representative was thorough and gave an estimate that was less than another HVAC contractor in less time than the other contractor. The installation started and ended as scheduled and the company has continued to be responsive to any questions/services I've requested.
    - Christina N.
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HVAC Contractors in Ithaca

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