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Common Problems with Hardwood Flooring

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Hardwood Flooring reviews in Ithaca

  • F
    Superior Reflections Flooring
    Look them up in the NY BBB - they have an "F" rating. In my case they gave an estimate of $7000 in February 2015 and took a $3600 deposit. Over the following months the owner, Scott, rescheduled 11 times with every excuse you could imagine. He even claimed his father died which we thankfully know to be a fabrication. We waited and rescheduled as we felt bad for him and his dad. What suckers we were!! Who lies about their father dying???? In November of 2015 I finally demanded full repayment. Never received. Sued him and won judgement in Monroe County (look it up, its a public record) but he still won't return the deposit for work never started. Again, check the NY BBB and you will see similar stories. Stay away!
    - James G.
  • A
    Restore A Floor & Install Services LLC
    The job was professionally done from start to finish. First, let me give a few details about our floor. We had this prefinished solid hardwood floor by Mohawk installed by our contractor 12 years ago. I didn't like the look that much because the edges didn't seem flat to me and it looked prefinished. Well, what happened over the next few years was crazy. We have huge windows and get lots of sun. The sun completely bleached the prefinished wood and took it from a medium finish to an odd bleached out white finish. I wanted to replace the area rug but couldn't unless I got the exact same size because the finish under the rug was its original color. We had a big dark brown square in the center of the too. We started to look for wood refinishers and had a couple of people stop over. The floor had an aluminum oxide finish from the manufacturer. Since then the way they put the finish on has changed. We heard horror stories from the contractors. And nobody really wanted to do the job because it's a difficult job to refinish this particular type of surface. I finally look at Angie's List. We live in Ithaca and he's from the Rochester area. I emailed him through Angie's List and got a response that day. He came out to look at the floor and wasn't intimidated by the finish at all. He knows his business! He started the 800 square feet on a Monday and was finished that Thursday. The floor is beautiful. It looks natural and doesn't have the bevels of the original prefinished floor. What I can't believe is how there was virtually no dust from the process. Yes, we could smell the varnish a bit but that went away after a couple of hours. The baseboards were removed and put back on after the job was finished. We just love it. I would say that corresponding through Angie's List works best with Tim. We give him our highest recommendation.
    - Jenny S.
  • A
    Restore A Floor & Install Services LLC
    We are satisfied and pleased with the job he did. The house looks completely different thanks to him--so much so that friends of ours who saw it when we first bought it have already asked us for his contact information.
    I should add that in addition to being very professional, Tim is a very pleasant, easy going person. We enjoyed working with him and would not hesitate to recommend him.
    - Patricia F.
  • A
    Finger Lakes Floor Refinshing
    I initally called Mr Duddy for an estimate on getting all the hardwood floors in my house sanded and resealed, he was very responsive and came out to take a look at the floors within a few days. The entire house has hardwood flooring except in the kitchen and 2 bathrooms. There were several surface scratches in one room from the previous owner's furniture and some old pet stains in another room. Most rooms had markings on the floor from when they had been covered with carpet at some point in the past. He was very thorough and straightforward when explaining to me what he would be able do to remove the imperfections. His estimate was right around the amount that I wanted to spend and was lower than another I had received from someone else. Mr Duddy was very flexible and able to complete the job around my unusual work schedule. He was careful to put up plastic sheeting over all doorways to help keep the dust out of other rooms and vacuumed up the dust each day before leaving. I was very satisfied with the work he performed, he was able to remove all the scratches and most of the stains. One pet stain was very persistent not able to be completely removed without replacing the floorboards however it was lightened significantly and is still a big improvement. I was very pleased with the end result, the oil based finish he used made the floors look as good as new.
    - Christopher S.
  • A
    Restore A Floor & Install Services LLC
    All the repair work took about 3 or 4 days. The sanding and refinishing took another 4 days. 
    The finished work is amazing. Before refinishing, the floors had sander marks and other evidence of poorly done DIY efforts. Tim Moon and his assistant Dave managed to smooth all those imperfections out. The repaired patch looks indistinguishable from the rest of the floor (see photos). Tim applied a slight tint to the first coat of polyurethane that gives a perfect amount of stain to the oak floors.

    The other repair work was impressive too. The stairs are more silent than I thought 100 year old steps could be. In every case the repair was done the right way, often with complicated dismantling that other contractors don't want to tackle. Once the fix was done all pieces were reassembled with precision. 

    Both men were congenial, telling stories from their decades of experience doing all manner of building contract work. Tim kept me regularly apprised of his schedule and progress via text message. My wife and I had little time to prepare the house before we moved in, so I spent several long lunches working on the house, where I had the pleasure of seeing them at work. They were always courteous and careful to make sure none of their equipment was in my way as I painted or did other things. 

    Their dust control is impressive too. They left the house in immaculate condition. 

    I couldn't be happier with the work or the workers and would happily hire them again.
    - DUCSON N.
  • A
    Floor Coverings International
    John spent a lot of time with us when he came to do measurements to give an estimate. He was very helpful in coaching us through the process of choosing the appropriate flooring for the areas we had chosen. He worked hard to find us the best price on the flooring we wanted. His workmen were very friendly, efficient and responsive. We had a tight turn around time to get the job done and they bent over backwards to accommodate our schedule. They installed new plywood subfloors and hardwood floors in two rooms and laminate in three rooms and a hallway. They were craftsmen who clearly cared about the quality of their work. We were very pleased with our entire process.
    - Sara S.
  • A
    ASI Renovations
    ASI were a pleasure to work with. They did an excellent job. But they also get an "A" for the many other things that they did:
    All my questions (even the dumb ones) were taken seriously. We discussed the work to be done, and both of us signed a contract specifying exactly what we had agreed on, the price and the timeframe. This gave me peace of mind, as I knew it would not end up like other projects (by different contractors) where the cost kept rising, and the end date of the project somehow kept getting extended.
    When the inevitable unexpected snags that occur in any project came up, ASI worked hard to take care of things, without any fuss at all. The workers were all nice, regular guys who came on time, did the job they were supposed to do, and cleaned up after themselves.
    I would highly recommend this company-they are a breath of fresh air to deal with.
    - M G.
  • A
    Restore A Floor & Install Services LLC
    We just purchased an old 1840's farm house and saw that the house had carpet covering up these wonderful original floors.  I called many companies in town, however Tim (& Jim) were able to fit us into their schedule so that we could have our floors refinished before moving in.  The guys love what they do and loved restoring our farm house for us.  The job was big, around 3100 sq ft, but they never compalined.  We love our floors, and if you need proof of their great work you should see my house.
    - Jennette K.
  • C
    FDR Ungleich Hardwood Floors
    Contractor was very responsive and got us right on his schedule.  They spent about 4 days for the whole project.  However, when we were able to walk into the rooms after drying time we noticed some foreign matter inbedded in the finish in a few places.  When bringing this to the attention of Mr. Ungleich he became somewhat agitated and made a few sarcastic remarks.  He did fix the problem areas. 
    The bath and 2 bedrooms were not part of the refinishing project and where the contractor sanded the doorways of these rooms on the hallway the wood was not evenly sanded and transition into these rooms is not the best. 
    We had these floors refinished by another company about 20 years ago and the transition from the hallway into the bedrooms was done to perfection - so, we know it could have been done better.

    - Kathleen T.
  • A
    Finger Lakes Floor Refinshing
    - steven b.
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Hardwood Floors in Ithaca

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  • Warmzone

    12637 S 265 W Suite 100
    Draper, Utah