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Flooring reviews in Ithaca

  • A
    Casselberry Flooring
    came over day after call, looked at my problem, suggested using rug in closet to ensure exact match, and then replace carpet in closet with close matched new inexpensive carpet.
    Came over 2 days latter and did entire job in just a few hours. Excellent  work of splicing a fitting =looks great.
    - Ed S.
  • A
    Restore A Floor & Install Services LLC
    The job was professionally done from start to finish. First, let me give a few details about our floor. We had this prefinished solid hardwood floor by Mohawk installed by our contractor 12 years ago. I didn't like the look that much because the edges didn't seem flat to me and it looked prefinished. Well, what happened over the next few years was crazy. We have huge windows and get lots of sun. The sun completely bleached the prefinished wood and took it from a medium finish to an odd bleached out white finish. I wanted to replace the area rug but couldn't unless I got the exact same size because the finish under the rug was its original color. We had a big dark brown square in the center of the too. We started to look for wood refinishers and had a couple of people stop over. The floor had an aluminum oxide finish from the manufacturer. Since then the way they put the finish on has changed. We heard horror stories from the contractors. And nobody really wanted to do the job because it's a difficult job to refinish this particular type of surface. I finally look at Angie's List. We live in Ithaca and he's from the Rochester area. I emailed him through Angie's List and got a response that day. He came out to look at the floor and wasn't intimidated by the finish at all. He knows his business! He started the 800 square feet on a Monday and was finished that Thursday. The floor is beautiful. It looks natural and doesn't have the bevels of the original prefinished floor. What I can't believe is how there was virtually no dust from the process. Yes, we could smell the varnish a bit but that went away after a couple of hours. The baseboards were removed and put back on after the job was finished. We just love it. I would say that corresponding through Angie's List works best with Tim. We give him our highest recommendation.
    - Jenny S.
  • A
    National Floor Center
    Went into the store, the owner, Robert, went over our needs and budget and helped us pick out the flooring that was right for us.  We wanted something that wasn't going to break the bank, but would hold up for many years with kids and pets.  He helped us pick out a floor that we could install ourselves to save money and gave us a great price.  We had to wait a couple days for delivery, but they delivered right to our home in Ithaca for free.  Would definitely come here again (we actually will need to soon as the kitchen project has gotten bigger and we'll need more flooring).
    - Stephen S.
  • B
    The good: The final product looks excellent and the work was completed within the two days of installation work they had estimated upon quoting.  Their attention to detail was generally pretty good and they removed and re-installed the molding without issue.  I think the price was reasonable, and I'm glad that I decided to pay for installation rather than doing it myself.  I didn't, however, have a lot of other quotes to compare to, but had priced out materials on my own, so I had a decent sense of how much it would cost.  Overall, a job well done for a reasonable cost.
    The not quite as good: Since my wife and I were having most of our second floor re-done (including our bedroom and her office), we were doing a lot of shuffling of furniture to make sure there was free space ready for installation of the new floors.  Upon quoting, they had estimated that two rooms would be done on the first day, so we could set all of our furniture in the two completed rooms on day two.  Only one room was completed on day one, so that made the shuffling of furniture a bit more challenging.  We did not anticipate that the installers would be going into the room we had put all our furniture in on day one, but they did stack some materials in there, which got some of our furniture covered in a bit of sawdust.  It cleaned up reasonably easily, but was a bit frustrating.  There was also a lingering smell of cigarette smoke for a day or two after the installation was complete.
    The bonus: While the crew was working, the toilet in our upstairs bathroom was having some issues running continuously.  I couldn't take a look at it to fix until after I got home from work, but one of Warehouse's workers fixed the toilet for us during the day.  It's been working fine since.
    - Dan G.
  • B
    we found an excellent Italian tile, took samples home, etc. when ordering, staff was efficient, receiving shipment on time. prices were fair and reasonable, everything arriving in excellent shape for our contractor.
    - Marilyn R.
  • A
    Finger Lakes Floor Refinshing
    I initally called Mr Duddy for an estimate on getting all the hardwood floors in my house sanded and resealed, he was very responsive and came out to take a look at the floors within a few days. The entire house has hardwood flooring except in the kitchen and 2 bathrooms. There were several surface scratches in one room from the previous owner's furniture and some old pet stains in another room. Most rooms had markings on the floor from when they had been covered with carpet at some point in the past. He was very thorough and straightforward when explaining to me what he would be able do to remove the imperfections. His estimate was right around the amount that I wanted to spend and was lower than another I had received from someone else. Mr Duddy was very flexible and able to complete the job around my unusual work schedule. He was careful to put up plastic sheeting over all doorways to help keep the dust out of other rooms and vacuumed up the dust each day before leaving. I was very satisfied with the work he performed, he was able to remove all the scratches and most of the stains. One pet stain was very persistent not able to be completely removed without replacing the floorboards however it was lightened significantly and is still a big improvement. I was very pleased with the end result, the oil based finish he used made the floors look as good as new.
    - Christopher S.
  • F
    B&B Fine Floor Coverings
    When quoting the job, owner and superivsor were more than polite and accomodating. We discussed what we wanted; paid extra for additional leveling compound and labor to level one of the two rooms.  This job was to take 4 days; they were to cover hardwood floors so as not to scratch them. Work commenced.  Installer refused to cover hardwoods and they were scratched. Floor in familyroom that was to be leveled was only partially level. In both rooms: Grout lines were requested to be minimum possible; were not. Several chipped tiles were laid. Many tiles were installed with excess lippage (height difference). The tile floors squeaked because substrate was inadequate in the kitchen. Epoxy grout was used and left to cure on tiles leaving a cloudy, smeared appearance; we were told how WE could remove it after an unsuccessful attempt to remove it by their installer.  We called the owner of the business to come and look at the job his employees left.  When asked what he planned to do about the family room floor not being made completely level he said he was not tearing it out (we paid extra for leveling compound/labor for what?).  Long story short - he said he would send his people back and they would tell us what they could do to fix some of the problems (this did not include leveling the floor we paid extra for).  When his supervisor and tile installer came back they said they would attempt to pull up the chipped tiles and replace them, and also try to fill the inadequately filled grout joints but they would not guarantee the work. We felt bullied and intimdated and that we had no other choice at this point. We said they could come back. Then they told us it wouldn't be for 3 weeks because the installer was going away on vacation!  At this point it had been 3 months since the beginning of the 4 day job.  We thought about it after they left and decided to stand up for ourselves.  We contacted our lawyer and negotiated with the owner of the company.  We proposed that B&B tear out and properly reinstall per our original expectations.  The owner stated it was not possible to do what we wanted.  One month later he finally agreed to give us all but a few hundred dollars back.  We never got an apology and were treated very unprofessionally.  We paid to have the floors torn out and reinstalled exactly as we wanted (but were told could not be done by B&B) by a knowledgeble and trustworthy tiling company. When tearing out B&B's floor installation in the family room they found that the tiles were not bonded to the leveling compound. Basically, they were laying on a layer of what appeared to be fine sand instead.
    - Kathleen T.
  • A
    Floor Coverings International
    John spent a lot of time with us when he came to do measurements to give an estimate. He was very helpful in coaching us through the process of choosing the appropriate flooring for the areas we had chosen. He worked hard to find us the best price on the flooring we wanted. His workmen were very friendly, efficient and responsive. We had a tight turn around time to get the job done and they bent over backwards to accommodate our schedule. They installed new plywood subfloors and hardwood floors in two rooms and laminate in three rooms and a hallway. They were craftsmen who clearly cared about the quality of their work. We were very pleased with our entire process.
    - Sara S.
  • F
    Extremely late--evidently did not order the flooring although took our payment in full. When finally installed, installed incorrectly. Had to be ripped out and then we were told we would have to wait two months for them to complete  job correctly. Our sense was that they were miffed that they insisted they redo the job to specifications. Ultimately performed the work, still with errors such as floor not lining up entirely to doorway--which in turn caused other problems when our contractor sought to place threshold over the work. Later learned they charged the insurance company for work they did not perform such as putting down thresholds.  Throughout this time did not respond to phone calls, generally unavailable.
    - Annelise R.
  • A
    Empire Today��
    I was quite satisfied with the company. A time was set up for the sales person to come to my house. He arrived promptly as did the installation team. I was impressed with both the salesman and installation people being so punctual. The installation crew was polite and efficient. I paid the agreed upon price, no hidden extras as I have run into in the past. I liked being able to look at the carpet in the room I was re-doing so I could see how the colors matched.
    - MARY M.
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Flooring Installers in Ithaca

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    1000 Brook Forest Ave
    Shorewood, Illinois