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Excavating reviews in Ithaca

  • F
    Greenscene Lawn & Garden
    While the landing was fine, the work crew did the minimum amount of work on the landscaping portion. We had more weeds come up than grass and they skipped areas. We had to call them back several times and each time they did not fully correct the problems. We finally complained to the owner, Rick Bayo, and his response was to blame us for not watering our lawn, not taking the most expensive options, and to threaten my wife. We have never met him and he has never been to the house to view the job. His level of unprofessionalism and ignorance of the issues was astonishing. I'm not sure if his problem is with being criticized for his company doing a poor job or because a woman complained. We properly cared for the newly seeded areas and plantings, I even went out and bought straw to cover up the areas and made sure everything was watered. We have paid for a job that is inadequate and will have to hire someone else to do a proper job on the lawn. I deeply regret ever hiring GreenScene and I most definitely will not hire them again nor recommend them.
    Here is the email we received from the owner of GreenScene regarding our complaints:
     "I am sorry that you have chosen to proceed with your angry attitude. I will inform you that the only reason grass seed does not establish is lack of water. you obviously were not doing your due diligence. We have upheld everything we said we would do and have received final approval from your husband on our work when Lars returned and did the work himself (July 29th).  Lars is the best you will find in his field and has managed to keep hundreds of customers thrilled with their projects this year. I am familiar with your project in knowing that we gave you options that would be more effective in dealing with the invasive weeds (landscape fabric/cobblestone) you were battling, but you opted for a cheaper alternative. Until this time, we have responded to all of your requests and emails. You have now decided to proceed with another company and poor attitude. I wish you luck moving forward, but please do not contact me again with your anger driven emails. We have continued to follow up on your complaints and address the situation. I will recover the money that is owed however necessary. Your FURIOUS attitude will get nothing accomplished when working with an honorable, level headed company. "


    - Adrian M.
  • A
    G R VAN VALEN INC
    George Van Valen is my new hero. We had a problem with a wall that failed due to unforeseen circumstances. He came out with his crew, figured out what was wrong and rebuilt the wall beautifully. It looks like this one will last 100 years. He stands behind his work, his crew are polite and neat, and they even fixed the driveway where their trucks were (they built the driveway years back as well). And kept my forsythia bushes in place.
    - Ann Marie H.
  • A
    MORGAN LANDSCAPING
    So far, so good. I think the work they did has worked, for the most part. We may have to have more drainage work done, but given how rainy it is and how much water there is to deal with, they've done a great job.
    - Maria D.
  • A
    Cross Excavation & Auger Svc
    We have used Cross Excavating and Auger Service for three different projects. As always, he provided the service when he said he would, for the cost he estimated, in the time he said it would take, and with excellent workmanship and results.
    - Brian W.
  • B
    Greenscene Lawn & Garden
    unknown
    - Karl M.
  • A
    G R VAN VALEN INC
    Excavation around building to improve drainage, replace sump pumps, leveling area for parking.
    - Linda G.
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Excavators in Ithaca

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