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Tile Installation reviews in Ithaca

  • F
    Superior Reflections Flooring
    Look them up in the NY BBB - they have an "F" rating. In my case they gave an estimate of $7000 in February 2015 and took a $3600 deposit. Over the following months the owner, Scott, rescheduled 11 times with every excuse you could imagine. He even claimed his father died which we thankfully know to be a fabrication. We waited and rescheduled as we felt bad for him and his dad. What suckers we were!! Who lies about their father dying???? In November of 2015 I finally demanded full repayment. Never received. Sued him and won judgement in Monroe County (look it up, its a public record) but he still won't return the deposit for work never started. Again, check the NY BBB and you will see similar stories. Stay away!
    - James G.
  • A
    Terrapin Tile
    Tom was great to work with. Easy going and will let you do what you want to help decrease the cost if needed. His workers were kind and did the work in short period of time. Only took one day to do our upstairs. We had bad luck with many of the other contractors in the area, but above all Tom did the best responding to our needs and questions. Would hire him in a minute to do other work if needed in the future. Thanks again!
    - Michelle T.
  • F
    Joshua Olmstead
    Josh is a nice guy and gave us the low bid on our roof.  However, our experience with him was marred by the poor judgment of starting a roofing project during an especially stormy week. This resulted in water damage inside, staining ceilings on two floors and saturating drywall in the ceiling cavity with water.  To his credit, Josh worked with us to try to paint over the water stains and on our request brought out an electrician to check electrical fixtures for water damage, but it shouldn?t have happened in the first place, and cost us significant time and money while trying to put our house on the market from across the country.  He stopped short of accepting responsibility for the damage, but an unprofessional lack of attention to detail in other aspects of the job (missing flashing pieces, trash left on roof, nails left on the ground until complaints from a neighbor prompted clean-up, sloppy painting, shifting of blame to hired workers) leads us to suspect that the roof was likely not correctly covered during the heavy rain.  
    - Haixin C.
  • A
    Terrapin Tile
    Terrapin Tile is owned by Tom Holmes.  Tom is knowledgeable, professional, caring, polite, patient, and he is technically competent with respect to his trade.  His employees are well trained and have supplemented their skills with technical seminars.
    Tom invested an unusual amount of his own time to understand and appreciate our expectations and explain the scope of the work that would have to be performed; he offered cautions where appropriate, to clarify expectations and note situations that may arise during the course of the job.
    Work began on schedule.  Reasonable precautions were taken to protect our home from dust and damage as much as possible.  Tom contacted us during the course of the work to notify us of progress, new discoveries, and of any decisions to be made.  The installation was made more difficult because the family room had previously had a faulty installation of leveling material and that surface had to be reworked to ensure tile bonding.  When any unexpected issues arose, they were resolved without exception..
    Terrapin Tile's focus was on providing an installation that we would love and they delivered that.  The installation was performed exactly as we expected, as quoted, and on time.  Terrapin Tile took us from the heartbreak of a job gone wrong to having an installation the we can truly flaunt!  We would not hesitate to use them again and recommend them.  This was our experience.
    - Kathleen T.
  • A
    Finishing Touch
    The guy is Joe Yurschak and he is doing some roofing for me currently. I have an apartment building that has two small roofs that were old, so he ripped off the old ones and put new ones on, as well as some re-shingling on that roof and some of the other roofs. He has also done painting for exterior and interior and tire work. I also have another guy who I use for roofing for apartment building that are very high up and I have one guy who does general carpentry and poach roofs. Everything with them is excellent and if they were terrible I wouldn't still be using them. I think their pricing is very reasonable.
    - charles d.
  • A
    Art Salotti Masonry
    The quality of the work is exceptional. The final finish coat is very attractive. The work was done on time and in a very professional manner. Because he couldn't determine the total extent of work required until they got part- way into the job, he provided an estimate that "would not exceed" a fixed amount and would be reduced if labor and material costs were less than anticipated. In fact, the job was finished at $600 less than the estimate.
    - Darrell V.
  • A
    The transformation was amazing and we could no be more pleased. Every aspect of the work was done according to our specifications and turned out perfectly. We never felt any concerns and the guys were all accommodating and a pleasure to work with. I recommend them.
    - DEBORAH W.
  • A
    Terrapin Tile
    - Robert B.
  • A
    ABC Oriental Rug & Carpet Cleaning Co
    The provider was very friendly and always timely. They did an estimate and stuck to the price. They did a fine job on all aspects of the job and were lovely to work with.
    - Mary C.
  • A
    They were very helpful and everything was great.  I liked everything about them. I liked what they picked, I liked the work and they left no mess.  I would use them again.
    - Cathy B.
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Tile Installers in Ithaca

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