Find top-rated Service Providers

Find Top-Rated Ithaca Auto Services

There are 22 top-rated Auto Services in your area and 117 to avoid.

After 20 years, it's now free to join.

  • More than 10 Million Verified Reviews
  • Nationwide Coverage
  • Trusted Ratings
Join Angie's List Now To see all 22 highly rated companies in Ithaca

Auto Service reviews in Ithaca

  • A
    Executive Auto Shippers LLC
    The process was easy. The price was very good compared to other companies! They honored an Angie's List discount, and additionally gave us a Veteran's discount! All went very smoothly and the car was delivered in 8 days. . . right to our front door!
    - Michael H.
  • F
    William T Pritchard Automotive
    In May of 2014, Pritchard Automotive replaced a rusted out catalytic converter on my 2000 Toyota Corolla. Unfortunately, they did not take the time to look under the hood at the emissions sticker and see that it was a California emissions vehicle. Since January 1, 2014, New York state has required that only CARB (California Air Resources Board) compliant converters be installed on CA emissions vehicles. Obviously a licensed auto repair shop should have been aware of this at the time the law went into effect, but I did not discover the problem until doing my own research online very recently. When I spoke with Matt Pritchard, the service manager yesterday, his first response was to deny that my car was a CA-emissions vehicle. Ultimately, he acknowledged that it was, but wanted an additional $200 + labor to replace the originally installed (and illegal) converter with a new, CARB-compliant one. I told him that I would not pay for labor since the wrong part was installed in the first place, and he eventually agreed to replace the converter for $80, which he said was the difference in cost between the two converters (this sounds reasonable until one considers that Pritchard's billed me $591 + labor to install the previous converter, which currently retails on Amazon.com for $185). I then asked if, provided I drove the car down to the shop that afternoon, the work could be completed the next day. He assured me that it would be. So I left the car downtown at Pritchard's overnight. I expected a call from them today saying that the work had been completed, but never received one. So around 3 o' clock, I called the shop. No one answered the phone. By this time, a very heavy snow was falling and I was concerned that if I did not bring the car home this afternoon, it could be stuck on Pritchard's lot for several days. So I walked to their shop, only to find that not only was nobody working there (this was at roughly 4 pm on a Tuesday), but their parking lot had clearly not been plowed for several hours. Surprisingly, the converter did appear to have been replaced, presumably much earlier in the day when the lot was still drivable, but for some reason no one at Pritchard's called to tell me that it was ready. Determined at this point to get the car home before the local roads were all closed because of the snow, I borrowed a snow shovel from a nice guy across the street and spent about an hour shoveling out a path for my car so I could drive it out of Pritchard's lot. The road home was treacherous by that point, but I made it back safely only to find that my own street was by then impassable. So my car is currently sitting in a parking lot, rather than in my own driveway. All this inconvenience, and the roughly four hours I spent today retrieving my vehicle, could have been prevented if someone at Pritchard's had simply called or emailed to say my car was ready. Or better yet, told me on the phone yesterday afternoon that they would be closing early today if it snowed a lot (the snow was forecast after all). I could relate many other miserable experiences with this shop, beginning with the original exhaust work in 2014 that literally fell apart (because of a faulty clamp, presumably) on the drive home, but let's just leave it at this: Pritchard's regularly charges 2-3 x retail for expensive parts, on top of their $90 per hour labor charge, and frequently botches the installation. I only kept using them because they're located near several major bus routes and they used to keep appointments. Apparently even that is no longer the case.
    - Seth B.
  • F
    Autoworks
    My daughter went into a ditch and police requested a tow truck to remove her vehicle.  Autoworks responded to the call. The front end was badly damaged, broken axle, airbags inflated, smashed front end, snapped rack and pinion steering. Because she drove headfirst into the ditch, the rear end sustained no damage (we have pictures).  The car was loaded onto the flatbed without any additional damage occurring (we have pictures).   She  requested that they take the vehicle to her regular garage. They told her that  she should have her car taken to their garage because her's would not be able to do the work required.  She gave in and let them take her car to their shop. She then called them twice to make arrangements to have the car moved but, after  saying they would get back to her with estimates,they never did. She didn't call back after that since she assumed the shop at that point was closed. My husband and I drove to their lot,  after hours, to arrange to have it towed to her garage and  take items from the trunk that she needed for her job. But when we tried to open the trunk it was so badly smashed that we couldn't get it open. We didn't comment on the rear end damage to the operator who was towing it to the next location because we had not seen the car after the accident and thought maybe it was damage from going in the ditch or being pulled out. The following day my daughter saw the damage to the rear of the car and  she couldn't believe it. The right rear taillight  and fender were smashed, and the trunk was crumpled and bent (we have pictures). So, not only did they damage the car further, they never even told  her what had happened to the  car while it was on their lot.  We didn't call them for an explanation because we were way too upset and what explanation could they have for what happened?  They took a car with a totaled front end and then they totaled the back end. That's why we not only wouldn't feel comfortable recommending this company but  will relate our experience to anyone who asks and is thinking of using their services.
    UPDATE: Received a swift response after writing a letter to the owner. He told me that he believed that my daughter's car was damaged while in their lot but that he didn't believe it was anyone on his crew. They have a lot of large trucks in and out of the lot and it was possible that some other company/driver damaged the car. He did want to make things right and asked me to contact my daughter to see if he could make it right. I appreciated his response so much so that we will probably let the matter drop or ask for flowers.
    - Christina N.
  • C
    Snyder Repair Shop
    After waiting an hour and 1/2 for an oil change, and paying 2 times the cost of normal places. and a recommendation of replacing the oil filter,  the "change oil" light in my car wouldn't turn off.  I reset the system, tried other things, etc, nothing worked.  I called our local Ford dealership, they said it sounded like the oil filter needed to be replaced.  I took it in, and after waiting a 1/2hr, yes indeed, the filter was so filthy, the car didn't recognize that the oil had been changed.  Needless to say, I won't be going back to Snyder's.  I was sad to come to this conclusion but this was my second visit, both times taking well over an hour to be completed. 
    I'm trying to patron small businesses, they had decent reviews on here, but they take too long, are too expensive, and don't take the initiative to complete simple tasks like changing a filthy oil filter.  (No one even came to ask if I would like this done.)  At least at the dealership I got an oil change, new filter, fluids topped off, tires rotated, all for $40.
    - Christy R.
  • A
    Ridge Road Imports
    Keep in mind I had this service done in 2013....Angie's list requested that I do this review.
    That said, this mechanic Shawn is great. His prices are very reasonable and his work is first rate.....at least the work he did for me was first rate.
    Downside...the garage is somewhat out of the way, and he offers no shuttle van.
    - frank s.
  • A
    Autoworks
    Great service for me!....I provided them with the PS pump and they took care of specing out and ordering the axles. .... took a little longer than I expected but they had to wait on parts from a aftermarket vendor.  This car is heavily modified and new to me. The staff let me watch them work and even let me take photos of the car's undercarriage and components so I could reference part numbers in the future. They were extremely cooperative and helpful in my efforts in gathering information on the car.   -- This has been very helpful for me in ordering parts for the vehicle and performing small repairs myself.
    I also take my winter rat, a  1998 Toyota 4Runner, to Autoworks. I wanted them to flush the brake fluid and replace the brake lines this past summer. The mechanic informed me that the brake lines were fine and all I really needed was the fluid flushed.....saved me a chunk of money. --Very cool!
    My only gripe (and it's a really small gripe) is that they aren't open on Saturdays. Oh well, I can't have everything.
    I recommend them to friends and family.

    - frank s.
  • A
    Diane's Downtown Automotive
    This place is so amazing. After getting really raked over the coals with my old car, I decided I wanted to try a new garage once I got a new car. I feel like I can trust everyone at Diane's. They've always been fair with me, and they are consistently lower in price than quotes I get for services needed at the dealership or elsewhere. These are kind, wonderful people who are great with cars.
    - Michelle W.
  • A
    CHARLIE'S TOWING & REPAIRING

    Charlie's Towing was contacted by AAA on my behalf.  Their truck arrived promptly.  The driver was friendly and professional, and there were no problems.  Payment for the service was made by AAA; my out of pocket cost was zero.


    - Seth B.
  • A
    HUNT'S AUTOMOTIVE
    At 1 PM on a Friday afternoon, my muffler suddenly detached and began dragging. I was about 6 blocks from Hunt's, so with great embarrassment and expecting the worst, I managed to drive there. Hunt's has not been my first port of call, but I have used them in the past and felt good about things. Despite having no appointment, they were able to diagnose, order parts and complete the repair in less than 3 hours. I have no idea if the price is typical, but it didn't feel outlandish, and I was so grateful to have a repaired car for the weekend. These guys just feel so trustworthy, and that's coming from a generally suspicious single woman.
    - Phyllis S.
  • F
    Bob Lees Auto Repair
    None of this has anything to do with the quality of the service at Bob Lee's in Clearwater, but since both are in the Tampa Bay area, members should be advised about the possible confusion ... particularly those new to Angie's List, as I was.
    - Sharon F.
Join Angie's List to view provider's name.

Auto Services in Ithaca

Companies below are listed in alphabetical order.

To view top rated service providers along with reviews & ratings, JOIN ANGIE'S LIST NOW!