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Accounting reviews in Ithaca

  • F
    JACKSON HEWITT TAX SVC
    On September 28, 20013, I registered for an online tax course with Jackson-Hewitt.  On October 7th, the first day of the class, I tried to begin the modules but my account showed that I wasn't enrolled in any classes.  After a series of emails back and forth between me and the instructor, where she kept telling me to try back later, I was told that a Melissa would be in touch with me.
    At 3pm that day, Melissa called me. She asked me to log out and log back in, and when I said the site showed still that I was not enrolled in any courses, she told me to give her my username and password. I responded that I would change my password quickly and give that new password to her. At that point, she yelled at me, saying she is both the head of HR and the manager and that she didn?t have time to ?deal with? me, as she oversees many people. I said that I use that same passwords for many accounts and was not comfortable giving that to anybody else. She told me that since she was the head of HR, she was going to mark my account with a note about my bad attitude and keep that in mind if I ever apply for a job with Jackson-Hewitt. I responded that I would not be applying for a job with this company, which was met with more yelling about why I had even enrolled in the course. After more yelling and bullying, I asked her to stop yelling and said that I was frustrated because she was telling me how she didn?t even have time for me, to which she denied as she yelled some more. I asked for a refund several times, but I was ignored as she continued to yell over me and then she actually hung up on me.  She did call me back later, saying "now that we've both had some time to calm down, we can talk."  I'd like to point out that I was even toned on the phone the entire time with her, the only person yelling or being rude was Melissa.  I asked for a refund again and was told that she would look into it and get back to me.   Neither she, nor any other representative of the company, has gotten back to me about the refund.
    Attempting to log in again after the last phone call with Melissa showed that my account has been disabled. At this point, it?s only fair and reasonable that I should be refunded for the course that I never had access to, however they seem to be intent of keeping the money. I did contact Jackson Hewitt?s corporate office with my request for a refund, but was told that they could only submit an incident report to the local office, which would be sent within 7 days and that I might then hear back from that local office. I called back today and was told by their representative that Staci Tenhave, CCO Area Manager, had left a message for me so they considered the case now closed.
    Today is now October 16th and no refund has been issued by Jackson-Hewitt. 
    - Joe K.
  • A
    Lene's Tax & Bookkeeping Service
    .
    - Ed S.
  • A
    Debra Kravitz EA
    good
    - Mitchell A.
  • A
    Jag Tax Management
    I made a quick appointment, had no wait time, and was in and out in under 30 minutes.
    - Sergio P.
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Accountants in Ithaca

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