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ABC Oriental Rug & Carpet Cleaning Co

Founded 1971 • Angie's List since August 2010

A Rated | 22 Reviews

Description

Additional DBA - ABC Services of Ithaca, Inc. Additional contact name - Kenneth Adams. First and Third Saturday's Store Hours: 10am-1pm...

Verified Reviews

A few reviews for this pro…

F

RATED

04/30/2020

This is a story about a carpet cleaning company that needs to clean up its act. If my experience is any measure of how they do business, my advice would be to look elsewhere for rug and carpet cleaning services. To make a long story short, they charged me for services I never authorized, and then held my rug hostage until I paid to get it back from them. They also wasted a lot of my time. Longer v...

DESCRIPTION OF WORK
Basic cleaning of Oriental rug

CATEGORY oriental rug cleaning

SERVICE PROVIDER RESPONSE

Dear Ms. [Member Name Removed], We are a company that has been in business for 50 years and very proud of our excellent customer service reputation. We regret you had an experience that upset you and we thank you for bringing your concerns to our attention. All items brought to our plant for cleaning are isolated by customer in one area until a thorough assessment can be performed. The results of ...
A

RATED

03/21/2016

Crew came to pick up rug, evaluated padding under rug and told me I didn't need to get a new one.  They brought rug to the shop, it was ready in the time frame I expected, and based on the quality of the rug the cost for cleaning and wrapping it was even less than the original estimate.  Very happy with the service.

DESCRIPTION OF WORK
Picked up a rug, cleaned and wrapped it for shipping.

CATEGORY carpet cleaners,oriental rug cleaning

SERVICE PROVIDER RESPONSE

What our customers feel about our company is so very important to us. Thank you so much for your kind words. It was a pleasure to serve you.
A

RATED

10/13/2015

They took the rug, gave me an idea of what kind of cleaning it needed, and did the work. They gave me a time frame for its completion, finished early, and let me know promptly when it was ready for pickup.  This is not my first experience with ABC. They always do quality work, explain exactly what they feel is the best way to repair or clean my products, and are courteous and professional. The bes...

DESCRIPTION OF WORK
ABC cleaned an area rug I had recently purchased.

CATEGORY carpet cleaners,oriental rug cleaning

SERVICE PROVIDER RESPONSE

Thank you so much for your kind words, Wanda. We are so proud of our company and our people and very much appreciate hearing about the good experiences of our customers.
A

RATED

04/18/2015

Incredibly professional and efficient. Called on Sunday, got an in-home quote on Monday, and our carpets were cleaned on Friday afternoon. They moved and replaced every piece of furniture, and completed the job within 3 hours. Our carpets look brand new with zero trace of stains. Make sure to ask for the 20% off coupon in the Ithaca Journal (or on the company website), and receive a little extra o...

DESCRIPTION OF WORK
Carpet cleaning for 3 bedrooms, foyer, and living room.

CATEGORY carpet cleaners

SERVICE PROVIDER RESPONSE

Thank you so much for your kind words. It was a pleasure working with you as well. We look forward to serving you again in the near future.
A

RATED

07/26/2014

Very responsive, gave initial estimates in a timely way, performed the work efficiently and at a very reasonable price, communicated via email at my request as to status of the work.  First rate, friendly and helpful.

DESCRIPTION OF WORK
Cleaned five rugs of various sizes, including special hand treatment on a small heirloom braided rug

CATEGORY carpet cleaners

Services Offered

Residential and commercial cleaning of carpet, rug, upholstery, mattress , tile and grout, fire retardancy treatment, dye & fringe. Oriental rug repair and pads

Services Not Offered

Water & Smoke Damage, Sewer

General Information
Free Estimates
Yes
Payment Options
Check, Visa, MasterCard, Discover
Senior Discount
10%
Emergency Service
No
Warranties
Yes