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Home Security System reviews in Hyde Park

  • D
    SimpliSafe Home Security
    On paper, the SimpliSafe product looks like a no-brainer, a real winner.  It's relatively inexpensive, simple, and easy to set up.  In practice though, it's not worth the time or effort. With the money back guarantee I figured it'd be worth taking a chance on this product as we were looking for some inexpensive monitoring for our home.  The cellular based connectivity is a huge plus and the fact that the sensors are wireless and have battery monitoring is great.  I like that SimpliSafe has a plan to expand into other areas like fire protection, water/freeze sensors. My experience with this product was horrific, thankfully the company itself was pleasant to work with and bent over backwards to try to accommodate me.  It's possible that SimpliSafe may have made some changes since my use, but my biggest problem is that the base station uses a T-mobile sim card for its data connection, and unfortunately there is a huge hole in T-mobile's coverage area where I live.  I couldn't even get the thing activated when it arrived, I had to drive around with the base station in the car to activate the system. No problem SimpliSafe says - we'll send you a broadband adapter to plug into your home router.  Although this works, it takes away the 2 biggest advantages of this system.  First, the cellular "always connected" capability - now my ability to report an intrusion is dependent on not only the power being on, but the cable service being in operation.  Granted power outages and cable outages are not common these days, but a thief could easily cut the coax connection coming into my house from the main pole.  Second, with the broadband adapter you lose the ability to interact with the system through the mobile app - this includes things like viewing access logs, remote arm/disarm, and alerts.  Right now, SimpliSafe Says, the current generation of base station is only available wit Tmobile sim card, despite having the ability in the 1st generation model to swap out to other providers if necessary.  Another gripe with the system was that it's more like a science project than a system you can trust.  There are obvious issues with programming that have been overlooked that can lull you into a false sense of security.  The most obvious one is that you can arm the system in the absence of the sensors.  I noticed this when I was driving around with the base unit trying to activate it.  I could arm and disarm - but was expecting to see an error message since the sensors were all back at my house, way out of range of the base station.  The obvious flaw here is that even when using it normally, if one of the sensors is malfunctioning for any reason, you could arm the system thinking everything is good, and not have any idea that your sensors are not reporting into the base station.  | |I also had some problems with sensor placement.  The IR motion sensors are supposed to be "pet immune" however my small 18-lb. dog set off the motion sensor in the living room twice.  I had the sensor mounted in a corner along the front side of the house.  The dog likes to sit on the back of the couch and look out the window, and I guess it was too close to the sensor.  I was advised to flip the sensor upside down to correct this.  I never did get a chance to verify that it solved the problem as I sent it back before I had the time. | |Product shortcomings aside, the company was great to work with.  Their tech support was responsive to telephone and email inquiries.  They swapped base stations once, set me a broadband adapter at no charge, and spent time helping me debug things.  In the end I sent the product back and got a full refund.  I hope that they will be improving the product itself, and if so I'll take another look at it.  Right now I believe this DIY security market is wide open for someone to make a lot of money.
    - Nicholas S.
  • A
    Sean O'Toole installed the system for me on a weekend since I didn't want to take more time off from work. He was on time, said he hand picked the system (their systems are always different so burglars wouldn't have a "blueprint" to get around O'Toole's alarm whena burglar saw their sign.
    - Mary Gail D.
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Home Security Companies in Hyde Park

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