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Boarding reviews in Horseheads

  • A
    Toughpups & Pampered Princesses
    We just moved to the area.  I visited every kennel there was and decided to try Toughpups.  They are awesome!  It is the 1st time I was able to board our dog without any anti-anxiety medication.  She was healthy and happy when I picked her up.   Their philosophy on boarding, No dog should be crated.  They are staffed 24/7 and the dogs all share one huge indoor area.  At night, they provide bedding for all the dogs in that area, all together.  They have 5 fenced in acres outdoors for plenty of running and exploring.   They offer doggie daycare, grooming and overnight boarding.  I would totally recommend them!!
    - Lori H.
  • A
    Prestige Boarding Kennel
    Easy to schedule, great hours, compassionate care. I feel that our dogs are safe and well-cared for by Sheila. She responds to emails promptly and does her best to help us out when we need it.
    - Linda T.
  • B
    Bed and Biscuit of Ithaca
    I'm told it went well. Our cat was apprehensive at first, not happy at all, so they put her in her "hotel" with a window view (extra fee) and covered the front with a sheet so she couldn't see the other activity around her. This calmed her down and as she acclimated, she was was more tolerant of the strangers taking care of her. She was with them for 9 nights, and except for the typical "cattitude" for having left her in the first place, she seemed happy and well cared for when we picked her up.
    - Diane B.
  • F
    David Dixon
    In the beginning David Dixon was very respectful and hard working at our stable. He worked hard to assist the stable functions. It quickly became apparent that Mr. Dixon's goal was to become a partial-owner of the business and that he had no intention to just remain a stable hand. He would not assist in the ways I requested, such as holding my own horse while I mounted riders, but in ways that would place him alongside the clients. When trail riders would come to our facility, he would position himself as the owner and the primary contact, pushing myself (owner) aside. Whether it was to receive tips or to prove that he should be a higher-ranking part of our business model, his "I'm the owner" mentality was unrequested, unprofessional and unacceptable. As I communicated that there was not a possibility of him becoming a partial-owner (there was no need and he also would not have brought any skills to the position that would add to and complement my own), his workmanship spiraled downhill. He only did the minimum amount of work necessary per shift and often made many mistakes. He would also make up excuses to explain absences from shifts. When cleaning stalls they were often barely even touched, let alone clean. When questioned about his workmanship he continually played a "cowboy-schmooze" routine to try to talk himself out of the situation and avoid more work. He would question my standards and demands instead of accepting that he was not working to the stables's and other employees' and volunteers' standards. There were obvious issues as well with his ability to let himself be managed by a woman. In addition, the assistance that he did provide with riding clients was often flawed or not up to standards. He over-estimated his horsemanship abilities, flaunting that he was "backyard trained" as though that were a benefit. The cocky mistakes that he made would often risk the safety of clients. He did not double check his work or ask questions when he did not understand a particular piece of tack or the behavior of the horses. He often would use the wrong saddles on horses and knew nothing about saddle fitting. The result is that he caused the horses pain while he rode. He would use their erratic behavior resulting from the pain to try to prove his skills as a rider and/or trainer. He was asked to help with the training of one of our boarder's horses. It was evident early on in the project that the issue was not the horse's training, but the horse's health. The horse had chiropractic issues that were easily resolved with chiropractic and dental care. The horse's training has proven to be far beyond Mr. Dixon's own knowledge. Mr. Dixon did not communicate with the owner the sources of the issues and that there was no longer a need to pay him for specialty training and continued to try to make money off of the situation. Beyond his work in the barn and his attitude, he almost never paid any of his rent and utilities on time. After leaving, he still had not caught up on 2 months of rent. In the 5-6 months of him working here, I also had two issues with him dating other employees and stable members. Because the stable hand room rental is in my home, it was incredibly awkward for the women to be escorted into their boss' home for dating activities. Additionally, I found it incredibly unprofessional in terms of his relationship with the business. When it was finally decided he needed to find work elsewhere, he somehow came up with a bill for over $800 for ME to pay him, saying that he had done some specialty repairs that he was charging $15/hour. We had any conversations on the topic, let aloner agreed to further pay beyond pay that would be applied towards his rent. Considering that the repairs were within his scope of work that he already owed me it was ridiculous. Further, he had only worked 8-10 hours a week when he was being paid for 14 hours he actually owed ME hours, making the charge even more absurd!
    - Erika E.
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Kennels in Horseheads

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