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Towing reviews in Hopewell Junction

  • F

    I really didn't want to write this, but I TWICE requested the owner of Hyatt's Garage to contact me to discuss the mean and disrespectful treatment I received from his shop manager Tom. It has been 1½ weeks and the owner still has not called me back. The fact that the owner of Hyatt’s Garage has NOT BOTHERED to JUST CALL ME BACK, boldly demonstrates to me that he does not care about his customers. As for my tow experience prior to the encounter with manager Tom, they arrived 1 hour after they said they would be there and they brought my car to the wrong place (I was following behind them.) But I will say, I was not upset about the tow related things that had occurred prior to meeting Tom, nor was I impolite to the receptionist, my tow truck driver or Tom. The manager Tom, however, treated me and talked to me extremely rudely and disrespectfully. Instead of just leaving after my neg. encounter with Tom, I went into the office, and told Tom, “I have used this company’s  service for many years. I just want to tell you that you were extremely rude to me and you owe me an apology.” Tom proceeded to blow up at me and loudly and aggressively rant and rave and insult me. The receptionist and I quietly and calmly watched him rant on and on. Then the receptionist literally put her head down on her desk and put both arms over her head until he stopped and left the office. She then apologized to me and told me she would tell the owner what happened. I told her I wanted the owner to call me because I didn’t want to have to write bad reviews.  After my tow was completed at my home, I told the driver that manager Tom had been very aggressive and rude toward me. He apologized and admitted Tom was tough to deal with and Tom was not good with customer relations. “But we’re working on him,” he told me. I told the driver to tell the owner I would like to talk to him regarding the way Tom treated me because I didn’t want to have to write negative reviews. The driver assured me he would tell the owner to call me. Again, it’s been 1½ weeks and I STILL HAVE NOT BEEN CONTACTED BY THE OWNER! I had not mentioned this to anyone besides my husband, for a week, because I didn’t want to spread bad info about a business, until the owner had a chance to make things right with me and SIMPLY APOLOGIZE. But that did not happen. I wonder why would the owner of a business knowingly allow someone like that to work there and deal with customers? That says A LOT about the owner and his business. I would highly NOT RECOMMEND HYATT'S GARAGE!

    - Patricia D.
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Towing Services in Hopewell Junction

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    2501 ROUTE 55
    Hopewell Junction, NY