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Interior Design reviews in Homer

  • F
    If you're interested in putting a fresh face on your kitchen, DO NOT consider the
    services of Nu-Look. 
    In September of 2014 my husbandand I entered into a contract with Nu-Look Cabinet
    Refacing. We explored various options for updating our kitchen and decided the
    most cost effective method would be to veneer over the existing cabinet
    structure and install new doors and drawers. We met with Tom Ruff of Nu-Look
    and signed the contract for $13,725.00 with $1,725.00 down. Work was scheduled
    to start in early February at the latest and was to last a week. There is a
    significant amount work to be done to prepare for the workers. All our existing
    cabinets and drawers need to emptied and we needed to decide how to deal with
    meals during this time. We were expecting a confirming phone call in the week
    prior to the anticipated start time. We didn't get one. We called and were told
    that due to bad weather and employee illnesses the job start date was moved
    back to the middle of March. Okay, good thing we called. So March 15, or
    thereabouts, rolls around and the job starts. At that time, the estimate to
    complete the job went from 5 days to two weeks. Hmmm, okay. Work goes well
    until the first bit of veneer went up. Wrong color. At that point we were given
    a discount of $1,000.00 for our inconvenience. Four weeks later the new,
    correct veneer and doors showed up and work began again. However the they had
    ordered the wrong drawer fronts.  So we
    waited another four weeks for the correct drawers  We're now six weeks
    into this project from when it was supposed to start and still have at least
    four weeks to go. After the correct drawers showed up they were missing two so
    we had to wait for those.
     Three times over the course when the project actually started we brought to the
    attention of the installers defects in workmanship that we felt should be
    corrected. We insisted on visit a by the owner, Tom Ruff, to review our
    concerns. In every case we were assured that the problems would  be
    corrected. We received a bill for the balance with all of our outstanding
    issues unresolved and other unfinished work.
     On or around June 5, 2015 we had our last face to face contact with Nu-Look. Tom Ruff
    showed up, without calling in advance as we had requested so we could
    personally air our concerns about the workmanship issues. He was fixing some of
    the defects we had previously noted. We went through the existing, remaining
    problems and were told by the him to "?fix then yourselves". When we
    said we would need to discuss a discount he said "I'll call my
    brother".  When I asked who is brother was and how he figured into
    this job I was told, "He's my lawyer". Lovely. I have to assume at
    this point he purposefully didn't call to avoid us pointing out all his
    mistakes. If we hadn't gone home early he would have been in and out. He was
    disrespectful and dismissive of our concerns.
     We had an independent kitchen and bath installer come and review the work and give us
    his opinion. We've documented more than 20 individual defects in workmanship.
    Most involve the veneer being shoddily installed.  In several places it
    wasn't glued down and could be easily caught and pulled away. One drawer had
    been dropped on something and was cracked on the bottom. It was installed
    anyway. Screws attaching fascia over the sink went in at an angle and cracked
    the board. The three shelves under our peninsula were done so poorly even
    Nu-Look agreed and replaced them.  The replacements were not up to snuff
    either.  Two doors on the upper cabinets on the north and south walls open
    at a 90 degree angle to the cabinets on the east wall.  They rub. 
    Within three weeks after Nu-Look's last visit we've had four doors fall off
    because the screws stripped out of the cabinet woodwork.  Our guy has
    given us an estimate to remediate the problems to the tune of $5,600.00. 
    So let's go look at the contract and see what it says about workmanship.  Under the
    "Worry-Free Warranty" we have the following:
    "Should any materials and/or workmanship prove faulty within
    one year of installation, Nu-Look will, upon notice from the Owner, correct
    such faults at no additional cost.  Installation labor not included."
     Well obviously notification doesn't work. You know what does work? Nu-Look's
    lawyer/brother.  If we sue and lose we owe Nu-Look's lawyer's fee
    too.  So, they have every incentive to let the legal process take its
    course.  Most people look at the cost of a law suit and shell out the
    money to avoid additional legal expenses.  Your lawyer and theirs.
     That's our story to date.  We have refused to pay the balance on the theory that
    if we can't get a warranty fix before the first week is out, we probably aren't
    getting one any time within the warranty period. So, Ruff told his brother on
    us and we now have a mechanic's lien on the house. We're waiting to see where
    that goes. Nu-Look's and Tom Ruff's whole attitude is that whatever they do,
    however poorly done, is proper workmanship and you as the client can't question
    it. If you do question it, tough, pay up. And if you don't pay up let's not
    mediate, let's go to court.

    - Victoria H.
  • A
    Mac Electric Services, Inc.
    From the estimate until the job was completed, everything was done in a very efficient and professional way. Mike gave us a detailed estimate and he and his crew were on time, completed the job in a day and half and cleaned up when they were done. We were extremely satisfied with Mac Electric Services and would highly recommend them.

    - Charles P.
  • A
    Landmark Home Improvement
    Overall owner and his employees were very enjoyable and respectful to be around. They did an amazing job on my kitchen, I would refer them to anyone who needs work done!
    - Summer D.
  • A
    Ernz Company, LLC.
    - Joshua C.
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Home Interior Contractors in Homer

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