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Car Inspection reviews in Hillburn

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  • One of Jan's tow trucks picked up our 22-year old's car in Sloatsburg in May after she had a flat tire. When the driver unhooked it in their yard, he slammed it into another parked car causing major damage to her driver's side front door. Jan's owners promised her they'd fix it, then made shoddy, superficial repairs, forcing her to drive the car for months with a misaligned door that wouldn't properly close. We eventually got estimates from local body shops (ranging from $3,900 - $4,800), but Jan's called the estimates a fraud and refused to pay, denying that they caused that much damage and saying "it was just a scratch." Poor kid just bought the car 3 months earlier in perfect condition. My wife and I got involved and we ended up having to file complaints and claims directly with their insurer and roadside assistance dispatcher, as well as the police and DMV. Jan's owners didn't cooperate with their own insurance company's investigation; they told different stories to us and the police about who did the initial repairs to our niece's car; and they refused to produce their own video surveillance tape of the accident. Luckily we kept good records and recorded many of our conversations with them, and their insurer found them liable and paid $6,900 for the proper repairs, which were finally completed two weeks ago. Based on the evidence we provided, their roadside assistance dispatcher also told us they would have paid if Jan's insurer hadn't. The body shop that did the final repairs told us that the repairs attempted by Jan's made everything look almost passable, but didn't address the underlying damage and it made the situation worse. This whole ordeal consumed nearly 4 months of our lives and was very stressful for our whole family. We do not recommend Jan's Med-A-Car!!
    - Daphne D.
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Car Inspectors in Hillburn

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