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Home Security System reviews in Hewlett

  • A
    LifeWatch USA
    My brothers and I have been paying for my mother's medical alert equipment for the last few years. She lives alone and even though we live nearby, we need to know that she can get help if she needs it. We had another company for a long time, but they raised their rates and tried to hold us to a contract. Holding seniors to 3 or 4 year contracts is ludicrous to me. We switched a few months back and couldn't be more satisfied. The initial salesperson and then the customer service manager both gave me their cell phone numbers if we needed anything, its unheard of. Their Customer Service Reps are great and it seems like they genuinely care about their customers. We did not have this experience with the other company. My mother had a problem with her arm, so we needed to switch her button from being worn on the wrist to around her neck. Lifewatch overnighted it to us so, she wouldn't be without service. Every time I have called, they take their time to answer all my questions, and they keep me informed of any new products that my mother may need. So, a few weeks ago, my mother got up to use the bathroom late at night and she ended taking a bad fall. She hit her head, hurt her arm, and had some bad cuts and bruises. She pressed her button and someone talked to her over the machine right away. They called EMS for her and even stayed on the line with her until helped arrive. Lying alone on the floor in a dark condo can be scary enough, the fact that the operator stayed on with her really kept her calm and comforted her really earned some bonus points with us. They also called my brothers and I, so we were able to come over right away. EMS was already there when the first of us got there. She spent about a week in the hospital. Without LifeWatch, I don't think we could let her go home and live by herself. She still leads an active lifestyle, so her independence is important to her. For my 2 brothers and I, the peace of mind that LifeWatch provides for $25 a month is invaluable. It lets my mom continue to feel independent and it gives us peace of mind. The actual value of the service is great. Our experience with the service is equally great. I highly recommend LifeWatch for any seniors or relatives of seniors who are looking for this type of protection.
    - Alex L.
  • A
    Working with Larry, owner of Secure All Surveillance, was wonderful. He gave me a quote over the phone and agreed to come the next morning to install the system, which was very important to me. He was prompt, professional and very pleasant. He gave me options and was very patient as I contemplated placement of keypad, speaker and motion detector.  He also kindly lent my husband some tools and offered a few suggestions as my husband was making a few minor home repairs at the time. Larry cleaned up everything when he was done and even followed up afterwards with a phone call. The final bill was exactly as promised by Larry, but we did have to pay an extra $100 to Nassau County.
    All in all, this was a very pleasant experience. Even though we have only had the alarm a week (and I know it works since I set it off accidentally and the monitoring company called immediately and their agent was also very kind and pleasant), I would definitely use Larry's services again. Thank you, Larry, for coming through in a pinch!!
    - Catherine M.
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Home Security Companies in Hewlett

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