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Cleaning reviews in Henrietta

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  • He responded with a phone call, asked about our windows, I gave a count. Talked about storms and screens and that I would like them cleaned. He lays out a lot of specifics in what the deal details, such as tracks etc. A date was given and he showed up on time. Started back tracking on the quote says he didn't know about the screens and storms, quoted a different price which I agreed upon. After a walk around the price again became higher. I expressed my concern that perhaps he should have paid better attention to our conversation on the phone or came out for a look. Became very rude and said I was giving him attitude. I have never had an experience like that. Be very careful if you work with this company. The attitude was all on him even use of language. I did not use this company.
    - Bonny B.
  • Two gentlemen came on time and went right to work. They took their time and did an exceptional job. The furniture has been in a smoker's house with dogs and it now smells pleasant and looks clean. I am grateful to Pinnacle Eco Clean for helping to save us a lot of money buying new furniture. Also, they left the house looking as if they had never been there (except for the clean furniture;).
    - Laurie C.
  • I brought several rugs in to be cleaned. on one of the oriental the red  coloring came off and smeared across the entire rug.. Owner wasn't pleasant. I can't remember the details but he blamed it on me. Would not give me the price of the rug but said he would clean my other rugs at a discounted price. never went back and I threw out the rug

     You did work with me. I was just using my grandsons email address because he has paypal.  My name is kase. And yes the older man did blame me!. You never offered to replace the rugs.

     Bad attitude- Could not believe I was rerated in such a unprofessional manner. look up kase. you will find me

    - Bonnie K.
  • Showed up on time. Was friendly and knowledgeable. Did a thorough cleaning of the vent which was very clogged for an excellent price. However, he did not clean up and left a very large pile of lint just sitting behind the house that we had to try and pick up. There is now a layer of lint matted to the ground all around the area. Also, our dryer vent cover was lost in the process. He said he left it on the deck right next to the vent area, but it was no where to be found after he left. We had to buy an ill-fitting replacement cover since we couldn't find an exact match to the original. (There are many wild animals that frequent the area under the deck, so a vent cover IS necessary.)
    - Jennifer R.
  • I took advantage of this companies Angies List special, and WOW was I pleased! We moved out of a town house and needed to have the carpets cleaned. The contact person, (Kevin) who I believe is the owner, was a pleasure to deal with. He was very quick in responding to my calls each and every time, and professional in every manner. When asked, he described the process and potential ability to remove a very large stained area that I was concerned about. The company was able to respond to my needs and come to clean the carpets with only a few days lead time. I was out of town when they were cleaned, and willing to work with me on my particular situation. When I returned to town, I couldn't believe how great they turned out! They not only removed the large stain, but did a fantastic job on all the carpets. I would highly recommend this company. One suggestion is that I think it helped that I informed them ahead of time about the content of the stains I was concerned about so that they had the proper products to remove them.
    - Lindsay B.
  • This was the best carpet cleaning experience we have ever had! Our appointment was scheduled for a noon-4 time slot. The day of the appointment we were called and kindly offered an earlier time if we preferred. We stuck with the scheduled time. The van arrived promptly at noon and they gave us a courtesy call about 10-15 minutes before arriving. They began with a thorough home analysis questionnaire about our carpets to help them better assess our needs so that they could provide exactly what services we required. We have had several pets that were not too gentle on the carpets.

    After the analysis, Ryan and Sam got right to work. They were very careful and knowledgeable. We had our Christmas tree up in one of the rooms and they even found a way to clean under it and moved it back into place. In another room, we had a nasty Beefaroni stain. They were awesome in the way they treated that stain. They started with the regular cleaning process and then moved up to more intricate stain removal processes. In the end, they used a variety of dyes on single strands of the carpet and created an amazing match to the original carpet coloring. If you look at the rug now, you would never know how ugly it had been before they came. In addition, the deodorizing process was not just a fragrance that covered the pet odor. It was a process that truly took out the pet odor.

    Ryan and Sam did an excellent and very professional job! When they left, the carpets looked, smelled and truly were clean to the core. I highly recommend them.
    - Suzanne M.
  • Very nice people worked fast and did a great job.
    - Theresa H.
  • On time, pleasant,thorough cleaning.
    - Carolyn M.
  • she did a wonderful job cleaning since I broke my shoulder the house was a mess, she was patient and took her time cleaning. did a great job. I hired her for more cleaning and also to was my windows.
    - Irene M.
  • It was very well done.  Friendly, accommodating service.  Just a great value.  Would use them again.
    - William P.
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Cleaners in Henrietta

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