Automatic Irrigation Design

B 75 Reviews

Founded 1958 • Angie's List since May 2010

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No License Required for Trade
Bonded
Insured
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Hours

Sunday
Closed
Monday
8:00 AM - 5:00 PM
Tuesday
8:00 AM - 5:00 PM
Wednesday
8:00 AM - 5:00 PM
Thursday
8:00 AM - 5:00 PM
Friday
8:00 AM - 5:00 PM
Saturday
8:00 AM - 5:00 PM

Company Contact

333 Baldwin Rd

Hempstead, NY 11550

Description

Automatic Irrigation Design is New York's oldest and largest lawn sprinkler company. We have installed thousands of residential lawn sprinkler systems all across the tri-state area. We specialize in new installations, revamps, closings, openings & rain-sensors. We have earned an impeccable reputation for service, quality and competitve pricing....

Verified Reviews

75 Total Reviews
Reviews by Rating
A Rated
53
B Rated
8
C Rated
4
D Rated
3
F Rated
7
Read reviews by category
irrigation system (72)misting system (3)landscape lighting (1)
Showing 1-10 of 75 reviews
A

RATED

06/29/2020

I had an old System That no longer worked Removed And this Company was so clean and polite. they took care of everything when they left you could barley tell i had a sprinkler put in my yard. 3 workers all extremely respectful making sure whatever they did they cleaned up afterwards and when they were all done they walked me through the entire system and did not leave until i was satisfied. My Gra...

DESCRIPTION OF WORK
New Sprinkler System

CATEGORY outdoor lighting

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 06/18/2020

A

RATED

02/07/2020

Well let me tell you that this is a great company and very professional. I will recommend them 150%. What ever they offer you is what you getting. One of the owner (Scott) is very knowledgeable and will give you the beast deal available. And not to mention when you call the office to schedule for a service and speak with Debra Khan the office manager. Overall a great company to recommend. Ricardo ...

DESCRIPTION OF WORK
Lawn sprinklers

CATEGORY irrigation systems

COST $4,000

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 02/07/2020

F

RATED

10/27/2019

It did not go well. Upon arrival of the team I needed to call the office to ask a question but was handled by a condescending, bordering on rude, person who I'd learned from the worker on site was the office manager. I literally hung up the phone as the person dictated to me in an excited and elevated voice what I 'needed to understand'. I've never hung up on anyone before but I've also never been...

DESCRIPTION OF WORK
Blow out in-lawn sprinkler system (winterization)

CATEGORY irrigation systems

COST $200

SERVICES PERFORMED? Yes

WORK COMPLETED ON 10/26/2019

SERVICE PROVIDER RESPONSE

Mr. [Member Name Removed], it's very unfortunate not speaking the truth of the situation that occurred. You call the service to winterize your Irrigation system which yes you paid for it, but if you read the contract you paid for it includes the Winterize and Summarize and unlimited free calls to you home NOT INCLUDING any parts . My service tech was told by you that our company did work on your p...
A

RATED

08/06/2019

They arrived on time, and quickly repaired my sprinkler. I was very pleased with my experience.

DESCRIPTION OF WORK
Repair sprinkler zone that was not working

CATEGORY irrigation systems

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 08/06/2019

D

RATED

07/21/2019

Receptionist was rude and not helpful at all. Its like once they install the system and have your money you can go jump in the lake. The install was done 2 years ago, I'm getting faults in the system, heads have broken, areas are not properly watered. My advice is shop elsewhere for a more reliable company.

DESCRIPTION OF WORK
Repair to system they installed

CATEGORY irrigation systems

COST $2,400

SERVICES PERFORMED? Yes

WORK COMPLETED ON 07/08/2019

SERVICE PROVIDER RESPONSE

Mr. [Member Name Removed], Your system was installed 2 years ago and was working perfectly fine . Within the 2 years you did not have my company service and maintain the system, you called the office saying the clock was reading fault , my operator was doing her job by informing you of a service charge to trouble shoot the system and did indeed schedule you an appointment which when my tech showed...
A

RATED

08/17/2018

Great, punctual, professional service.

DESCRIPTION OF WORK
Inground sprinkler system

CATEGORY irrigation systems

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 07/02/2018

A

RATED

09/08/2017

They come every year and blow out the system for the winter. They come back in the spring and check everything to make sure it is working properly. They recharge the system and reset the computer. Their technician came on time. Was very professional. Did the work in what I thought was record time. It would have taken me two weeks to do what they did. Even though, they had to dig up a lot of the ga...

DESCRIPTION OF WORK
They installed an inground computerized irrigation system for my garden.

CATEGORY irrigation systems

COST $16,000

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 09/12/2015

A

RATED

06/20/2017

Nice Job, and Debra at the office is GREAT. Thank You

DESCRIPTION OF WORK
New Sprinklers System

CATEGORY irrigation systems

COST $4,000

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 05/03/2017

A

RATED

05/04/2017

Perfectly. Technicians arrived on time and took the entire day to setup my 6 zone system. After they had left, I noticed a couple of changes that I needed them to make. Another technician came a day later to make everything perfect.

DESCRIPTION OF WORK
Completely new install of irrigation system for lawn and planters

CATEGORY irrigation systems

COST $2,800

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 04/18/2017

F

RATED

03/08/2017

see above. All in all, the water filter was removed. I replaced it with another company and system. I am still waiting on a resolution for the damages incurred.

DESCRIPTION OF WORK
Very disappointing. They installed a water filter system that did not work. Did not filter the water. It was replaced twice in 2-3 week timeframe. They kept saying, "give it a few days". Finally, they brought a "Newer" model- apparently, maybe this was one they never used before. Long story short- still didn't work. Two days later, the filter blew overnight and our kitchen and basement was under water by the morning when we noticed. This happened on a saturday. We couldn't find the shut off for the water/it wouldn't work. We contacted them, ASAP but someone named Ed was rude on the phone, showed zero compassion. Finally they sent someone. Regardless, I was able to turn off the water myself after several more minutes. They brought someone to the house, he inspected the area, said let me go to my truck, "i'll be right back". He never returned. The guy just ran away. I called again and Ed again was rude and said we have to call back monday morning. Is this guy for real? I should wait for monday morning? my house is under water and this guy could care less. Finally I got a hold of a nice lady. Debra. She was exceptional, caring and polite. She sent over another guy who helped me clean up the mess etc. We are now going through an insurance claim against them. We had tremendous damage to our kitchen and basement. Was it the installation by automatic or was it the manufacturer defect. As i am writing this, I have been waiting since august to get to the bottom of this. The only saving grace for this company, in my opinion, is Debra. If it weren't for her, I would have filed a lawsuit months ago. Patience is a virtue but they are testing my limits.

CATEGORY misting systems

SERVICES PERFORMED? Yes

WORK COMPLETED ON 08/06/2016

Services Offered

Landscaping - Lighting. Lawn Irrigation. Misting Systems. Backflow testing & installation. Rain sensor installation

Services Not Offered

Landscaping

General Information
Free Estimates
Yes
Payment Options
Check, Visa, MasterCard, Discover, American Express, Financing Available
Senior Discount
10%
Emergency Service
Yes
Warranties
Yes