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Flooring reviews in Hartsdale

  • A
    Floor Coverings International Central Westchester
    Our kitchen flooring has a tile and grout pattern. The grout lines in the pattern began to shift some months ago and the misaligned grout lines were distracting and really reduced the appeal of the otherwise excellent flooring. Francisco and his craftsmen diagnosed the problem, proposed a solution and completed the work quickly and very professionally. After their work, the floor - which showed no other wear - looks like new again. Francisco, his craftsmen and the Suzanne in the office were a pleasure to work with. They were always professional, attentive, courteous, experienced and knowledgable. The craftsman were very experienced and completed the work with great skill and finesse and attention to details. We highly recommend International Floor Coverings of Westchester based on our experience.
    - charles r.
  • A
    Ferrari's Kitchens & Baths LTD
    Excellent, the company personnel Bob, Kathy & Paul gave us many options on choosing what had to be done to improve the unit. Everyone is very easy to work with. Most importantly, after the job was completed, any items that had to be adjusted they came back and fixed the problem.
    - Mark F.
  • A
    De Leo Tile, Inc. Professional Tile Installers
    Davide is easily one of the most professional, fair, and friendliest people I've ever worked with. I was delighted to find out it was just him who did all the work. He is extremely knowledgeable and was always prompt with his appointments and made sure to leave everything clean and tidy. I purchased the tile and grout as well as prepping the floor. Afterward, I scheduled Davide for 2 days. First day, he came to lay down the tiles with cement, then came back the second day to do the grout. He made everything painless and completed the project in a very timely manner. I highly recommend Davide to anyone!
    - Michael L.
  • B
    Express Floor Caring
    On Angie's list Website, we put out a bid request to refinish wood floors on first floor of home. Mr. Francis replied in a timely manner, and was able to work around my schedule in setting up a time to meet. He assessed the job, explained what would be done, and gave us a very competitive price. Upon acceptance of his proposal, he did not require a deposit and wanted to ensure we were happy before paying for the work. The job took four days, and I was impressed with how nice the floors came out. There were a few stains that were ingrained in the wood that we wanted repaired. Mr. Francis worked on them and the results were better than expected. Overall, he is very easy going and a pleasure to work with. Additionally, he seems to take pride in his work and ensure complete customer satisfaction. The only negative comment would be that he needs to take more precaution by wearing personal protective equipment when working with flooring products. Concern for his own well being should be as good as his concern for a satisfied customer.
    - christie g.
  • A
    Metz Floors
    Excellent - the provider explained and set expectations, the quality of the job was great, he was a pleasant person to work with, responsible and delivered great quality on the job. Our floors look fantastic.
    - Cynthia C.
  • A
    Carry On Home Improvements Inc
    We have used Christian for the last 4 years on multiple projects from replacing the roof, redoing the patio, renovating a bedroom and all sorts in between.
    All work was done very well and in quick time and at a fair price. Christian and his team are very respectful particularly, when they renovated my daughters room.
    From start to finish it was very easy for my family. They also cleaned up after completing the job.

    Christian has become part of the family, (as I am not that handy) I rely on his help.

    people should 100% use him.

    - Will H.
  • C
    Michael Rivera
    Based on the stellar reviews in Angie's List, we hired Michael Rivera to remodel our small 2nd floor bathroom. We were extremely disappointed with the outcome. The estimated time was 3 weeks; the actual time was over 7 weeks. The estimated cost was $14,000, but the actual cost was $18,000 due to structural problems with the shower floor and some of the pipes. In addition to the 18,000 paid to Michael Rivera, $3700 was paid to the plumber to disconnect the old fixtures, connect the new fixtures, and perform the additional plumbing work.

    We are dissatisfied with:

      • Tile setting- The tiles are not flat on the wall. He did reset some of the tiles, but there are many more that stick out.
      • Misaligned tile installation - Tiles do not follow the subway brick pattern. There are many rows that are not aligned correctly and stray from the brick pattern. In addition the floor tiles in the shower are not squared with the walls.
      • The unfinished appearance of the joints between the walls and the floor. 

    The contractor's lack of experience in fixture selection. The hand held shower could not be installed as planned and an alternate had to be selected.
      • The many problems with the shower door installation and the alternatives that were proposed by the contractor
      • The contractor's negative reaction when we pointed out the problems and his inability to own up to his mistakes.
    Mr. Rivera's work lacked the expertise that he purported to have. His negative behavior to our complaints lacked professionalism. After the toilet was installed, the shower door did not clear the toilet and could not be closed. His suggestions were to get a new toilet or use a shower curtain instead of the door. A new toilet would mean purchasing the toilet, having the plumber disconnect and connect it, all at our expense. The shower curtain suggestion was too ludicrous to even entertain. He finally resolved the problem by moving the door an inch into the shower, but the door is not level.

    Prior to and during the job, we were very accommodating to his requirements - completely clearing out the bedroom for a work area, clearing the garage as a storage area, not questioning or monitoring his work progress, paying the invoices completely when they were given to us. 

    On the positive side, Mr. Rivera did come everyday for the entire time. He was always punctual, working full days for the duration of the project.

    REBUTTAL TO PROVIDER RESPONSE: Michael Rivera started on 12/29/15 and the last day he worked on the bathroom was 2/8/16. This was more than 5 weeks. The cost of the additional toilet I bought for the 1st floor half bath was $750 at Best Plumbing. Mr. Rivera insisted on purchasing all the fixtures himself. He billed $866 for the toilet but he stated in his comments that the toilet cost $1045 which is the list price. I paid Mr. Rivera $17,878 for the bathroom remodeling which did not include the basement door. I paid Mr. Rivera $900 in cash for the basement door completely separate from the bathroom. In addition, I paid the plumber $3700 for the fixture disconnects, connects, and plumbing work. Before the job started, I mentioned to Mr. Rivera that we used the same plumber. When the job started, I saw there was some friction between Mr. Rivera and the plumber, so I repeatedly told Mr. Rivera to choose whichever plumber he wanted to work with. He insisted that the plumber we used was the most capable. The additional tiles that had to be replaced were due to improper installation by Mr. Rivera so why should we have paid extra? The tiles stuck out and did not lay flat on the wall. The shower door is not level and when we brought this to his attention, he replied that nothing in the house is level which is completely untrue. A truly skilled craftsman would take ownership of his work and remedy without question any problems with his work. Unfortunately the expert described in all the other reviews was not the one who remodeled our bathroom.
    - Marjorie B.
  • A
    Hire Her Home Improvement Inc.
    This was the second time we have engaged Hire Her Home Improvement's services.  They continue to be very professional, skilled, and very reliable,contractor.  We recommend them to anybody looking for a general contractor in our condominium building.  Insulation in our condo was old and very poorly done causing a lot of air leaks leading to high heating and cooling costs.  Angela's people assessed what needed to be done and provided a fair estimate of the work involved to redo the insulation completely and the cost involved.  They worked with all the condo building rules and completed the job very well with high quality and under the estimated time and cost.  They took great care to minimize the impact of the work protecting our carpet and furniture from dust and debris.  After everything was done, our condo looks as if nothing happened but our place is much warmer and the heaters do nor run anywhere as much as they used to.  We couldn't be happier and plan to hire them in the future for our bathroom renovation.
    - Artur K.
  • A
    The Flooring Girl
    Debbie was friendly, honest, and a pleasure to work with. My floors were old, scratched, and "orange-y" in color, and after they were refinished-- they looked brand new! Beautiful "natural" color, satin finish. The work was done quickly with no bad smells, and the price was very affordable. Highly recommend!
    - Marina L.
  • A
    The Flooring Girl
    Debbie is very enthusiastic and extremely professional. She came in our home and was very knowledgeable with our situation and the products that would work best with our budget and taste. When the initial work was completed, we were not completely thrilled with how 1 of the 3 areas turned out. Debbie was so helpful and listened to our concerns. She was willing to come back and meet us to discuss next steps so that we can be 100% satisfied. Debbie sent Victor and his team in to fix our concerns with the kitchen floor. They worked so efficiently and finished our kitchen floor in one day- without even taking a break!  It is Debbie's professionalism and loyalty to her clients' satisfaction that is what amazed us. We love the way our floors came out and that Debbie took action to make sure we were happy. We would definitely use Debbie and Victor again in the future and recommend her to anyone who is looking to install any type of flooring! 
    - Victoria C.
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Flooring Installers in Hartsdale

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