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Window Replacement reviews in Great Neck

  • A
    Bought a house and had to replace all my windows. I worked with Ron from Sales and he was on time, informative, and just in general a nice guy to work with. It didn't hurt Window King was one of the better quotes I received. Installation went smooth. I worked with Edgar and he was friendly and professional. Even the office was great because they kept me in the loop of updates and even moved around their schedule to get the installation date i wanted.
    - Corey W.
  • D
    First off, I am happy with the windows.  The installers seemed to do a fine job, at least initially  What I didn't realize until after they were finished, was that in removing the old windows, they destroyed my alarm wires. When I had my alarm installer come to my house to repair and reconnect the sensors to the windows, he said he had never encountered such destruction of alarm window wiring and sensors by window installers.  The old windows were torn out without any regard for saving the old wiring.  He said that whenever he's encountered this situation before, the window installers would tape the remnants of the wiring to the wall so as to make the repair work easy for the alarm company.  In addiition, the window installers usually save the sensors so that they can be reused, whenever possible.
    As a result, the alarm installer had an all-day job repairing my alarm system.  He had to search for the ends of the torn alarm wires which were buried in the walls.  He had to install all new sensors because none of the old ones had been salved. The job cost me almost $1000 to get the alarm working again.  I would expect to have to pay something to get the alarm up and running again after changing windows, but this amount was very high, and according to my alarm installer, was due to the careless removal of the windows by the Renewal team.
    I called the company to complain, but they denied any responsibility for my problem.  They claimed that this is stated in my contract.  I still think that this is inexcusable.  Had the window installers taken a little time to be careful with the alarm wiring, they could have saved me close to $1000.
    This has left me with a very bad feeling about this company.  Had they at least agreed to compensate me partially for this problem, I would have been satisfied.
    NS
    - Nancy S.
  • A
    First, let me say that my place was disgusting. We have a old home and the people that "owned" it before us used the cheapest routes to repair or maintain anything in the house. So, the hallway bathroom had mold and was gross and the the master shower and toilet drain were connect or something...bottom line gross. Our project manager, Joe M. came over and was able to look at everything without puking, impressive. He gave me a quote after going over it and what was included and not included. We decided to go with Joe and Major Homes and started to rip out the disgusting bathrooms. 
    Joe was awesome, we found that not only was there water damage in places we did not expect but instead of "mudding" the floor properly, the previous people put layers of concrete down! That was why our foundation was sinking! Also, the mold was from a leaky radiator pipe going to the upper floor. George (great plumber, btw) and Joe were able to fix that and now for the first time in the whole six years of owning the place there's proper heat on all the floors! Thanks George. 
    Procedure Notes:
    1) Before the job starts YOU have to go out to order the plumbing fixtures and tiles, so you are responsible for that and it gives you greater leverage over the choices of materials. Like for us, buying stuff made in the USA is important and Val over at Abballe Plumbing was able to hook it up along with all of the crazy whims of my wife....
    2) Next, picking tiles from Siena Marble & Tile from Pablo who was awesome and was able to get what she wanted picked out and was somehow able to figure out what I was trying to do with the Hallway.
    3) Also, pick out a painter so after Joe is finished with the drywall, tile and stuff they can paint before the fixtures go up. 
    Anyways, payments go in fractions of the total in order of 1/3, 1/3, 1/4 then the rest of the bill after the fixture stuff. Glad to have it done. 
    Sidenote: We have a 105 lb. doberman and insane Chihuahua and they were able to deal with it. We either locked them up when they were working in a room not being used or when home just kinda watched them do their thing.
    - Tristan Coady V.
  • A
    We initially were looking for new vinyl replacement windows, received a door hanger and decided to call. I'm so glad we did because Thermo-Seal is the best when it comes to Home Improvements. No pushy salesmen with their laptops and hour long pitches. Just two great guys, with a phenomenal crew. After the windows were installed we inquired about having some interior painting done, which turned out great. Bob also made himself available to any questions we had even after the job was completed. We're extremely pleased to have worked with you.  
    - kim l.
  • A
    It was a very positive experience. John explained everything clearly and never tried to sell me anything. He even told me that my roof was perfectly fine despite other companies Insisting I had to install a new one. The men who came to do the work were very polite and cleaned up when they were finished. Throughout the whole process, I knew I would be able to have all my questions answered. Ashley in the office was always quick to respond and very helpful. I also have peace of mind knowing that their work is guaranteed. Thanks so much!
    - sol M.
  • F
    The work itself they did OK but they installed the wrong window and most troubling, charged my credit card without asking my permission.
    We agreed on the price of $4800 for the installation of an Egress window in my basement. I asked them for a window that can be easily opened with a simple handle. I specifically told them I don't want a crank handle because it can't be opened easily. That's the point of an Egress window, right? that anyone even a child would be able to easily get out in case of a fire. Therefore, I asked for the spec of the window they were going to install. They sent me a link to the vendor's web site and looking through I saw it had a crank handle. So, I emailed them back and said I don't see the simple handle they told me about. To that the sales guy responded "I can assure you" that there is a simple handle in addition to the crank handle. 
    They installed the window and indeed there was no simple handle, only the crank handle that I so much wanted to avoid. I emailed them and the sales guy responded that he sees so many windows he must have gotten confused but that he was going to some show room and will get back to me with options.
    Here's the worst part - few days past and I was still waiting to hear back. The end of the month arrived and when I was paying my credit cards I noticed they charged my credit card without my approval. They knew I won't approve it until they resolve their mistake and so fraudulently took the liberty to use the credit card number they had from the deposit payment to clear the balance. 
    So, even if you hire them be careful: DO NOT GIVE THEM YOUR CREDIT CARD NUMBER because you don't know for what they are going to use it.
    - Reut F.
  • D
    We parted as friends despite the fact that the salesperson claimed his doors were the very best on the market, and I disagreed. Prices were not competitive and quality was average. Nice people. Not a great deal.
    - STEVEN F.
  • A
    I very rarely write reviews but I just joined Angie's list so I felt like I should contribute, since I have read other useful reviews posted here. Major Homes replaced 20 plus windows in my 1935 house. Everything was done in 2 days. Perfectly. Not a speck of dust anywhere. I was in shock, since we had just had the house painted by a different company before we moved and they had left my house a disgusting mess. I honestly have never seen such prompt professionalism from any contractor. I got the most expensive Okna replacement windows on the market so I believe I got a good price overall. Plus my rep, Bob G., also threw in a top of the line storm door so I can't complain. Maybe these guys aren't the cheapest, but you get what you pay for. I just ordered a new front door from them. That hasn't come yet but I can't wait for it. I intend to use Major Homes for my future home improvement projects. I highly recommend them.
    - Jennifer P.
  • A
    Every single major repair was done flawlessly and timely. The least significant was the column and it proved to be the most troublesome. It took over a year to accomplish. The employee who was in charge was out for a few months and then left the company and the project fell through the cracks.
    - Philip S.
  • D
    They are not keeping up with letting us know what is going on. They are supposed to be repairing a window and they aren't keeping us updated on what is going on. It has been three weeks and we have not heard from them. We have put down a deposit of half of the total cost. We have been calling and they do not pick up the phone. They do not return calls or our messages.
    - Deborah K.
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Window Replacement Installers in Great Neck

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