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Lawn Treatment reviews in Great Neck

  • F
    I used the company last year, with a one year contract.  I did not renew the contract, but the firm showed up anyway and did the work.  When I called to complain to say that I never renewed my contract, they said it was my responsibility to cancel, otherwise it would automatically be renewed.  This automatic renewal was never made clear.  In fact, prior to the unwanted service, they left several automated messages saying no work would be done unless they received paperwork from me.  Since I never sent in any paperwork, I never considered the contract to have been renewed, and certainly did not expect any work to be done.  Even though I never renewed the contract, they charged me anyway.  Very poor business practice, and very poor customer relations.

    However, as an update to my review, the company did ultimately cancel the charge.
    - Steve T.
  • D
    I in mid-April I entered into a service contract for them to provide lawn services.  After several weeks, I was finally scheduled to have my first service (and this was only after I kept calling them).  However, the day came and went, without them showing up, and no contact from them.  I called them, and was told that somebody would show up the following week.  Again the scheduled day came and went, without them showing up, and without any contact from them. 
    When I call the corporate office to complain, they promise that somebody will call me back within 10 minutes.  Of course, nobody called me back.
    When I did finally get through to somebody with authority, I was told that the first service would be performed today, and that I would get a partial reimbursement on the contract price.  The refund is the only reason I didn't cancel the service.  However, when I called to find out why I never received the refund, I was told that they didn't see any record of it.  So, I was told I would receive a partial refund, but never received it.
    Once the first service was actually performed, it seemed OK.  However, the repeated delays, and the promise of a partial refund that was never received, is the moving factor behind my rating.

    - Steve T.
  • F
    They did some decent work, but they go overboard with services they want to perform, or say they performed, whether you agree to it or not.  At one point, one of the bosses told me that felt they had to do what they felt needed doing at the time they saw a need.  My answer was that it was up to me, not them, and I was told they don't work that way.  At one point, I came outside to find their men "cleaning out" an area of branches and vines which shield my property from the property next door, and which had deliberately been left overgrown to provide privacy.   When I asked them why they were doing it, I was told they had been "told to do some cleaning up".  I stopped them cold, and I was told I would not be charged, but I think they padded a later bill, in order to make up for the work the men had already done before being stopped.  Their charges are ludicrous.  I believe they do a lot of commercial work, as well, so perhaps it is not worth it to them to do mundane residential work without getting massive amounts of money.  The bottom line is - if you want to spend a fortune, have work done which you specifically tell them not to do, get charged for work which was not done ( all I can prove is the liming of the lawn), then use them.  Otherwise, steer clear.  BTW, they are notoriously unreliable when you call them because you NEED something done, and three or four calls are often necessary before you even get a response.  If there's no immediate promise of big bucks, they are very lax.
    - LESLIE W.
  • B
    Arborist was punctual, professional, informative. Thorough inspection yielded no obvious problems: no bugs, no disease, no fungus, etc. Probable cause cited: heavy snow and cold the winter before, possibly not enough water despite sprinkler system. Further inspection showed little or no root system despite 20 years of excellent growth in the same place. Very knowledgeable and willing to explain in detail, but for me not conclusive enough for 10 dead arborvitae. Arborist suggesting replacement of dead trees, with associate costs, and program of soil treatment for retention of soil and conditioning. After consideration, I decided to do one soil treatment, then wait one year (another NY winter)

    No charge for consultation, however, I requested one time deep feeding and soil conditioning for the 15 remaining trees. This was done satisfactorily, for approx. $300. So far this year no more trees have died.

    I was offered a self-renewing contract for maintenance, which I declined.
    - MERYL H.
  • A
    Representatives from Reality Roofing came the afternoon that I called them. They were extremely punctual (even early, but they called for permission to do that). Both Cay and Billy were EXTREMELY friendly and knowledgeable. The estimate was in line with other estimates that I had received before. When I was told by my mother's village that we had to install dry wells also, Reality Roofing was extremely understanding and helpful. They have an architect on staff who was able to create the plans that the village required. Everything was done exactly on schedule, the plans, the work, everything. Cay came to my office to make it easier for me to work with them. When there were problems (sink holes for the dry wells) they were VERY prompt at responding to my call, got back to me quickly with their answers and scheduled repair work at my convenience. I felt like I made new friends.
    - Ellie A.
  • A
    It went very well we were very pleased
    - Marcia M.
  • A
    Fantastic job. Already seeing the first grass growing out. Very professional, came on time and got the job done. Very clean I must add.
    - K B.
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Lawn Treatment Services in Great Neck

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