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Drain Cleaning reviews in Great Neck

  • A
    Our bathroom sink was clogged. I took apart the drain pipes under the sink but the clog was deeper in the pipes in the wall. Found Maco on Angie's list and they came that afternoon. Very Prompt. They fixed the problem and reassembled the pipes I had taken apart. Very professional and quality work. If you are looking for fast, quality service I would recommend them.
    - Stuart L.
  • A
    Joey was extremely friendly when he showed up...assessed situation, quoted us a price and went to work. He explained exactly what he was doing and even went as far to tell me that should this happen again in the future we were better prepared based on the work being done today. The work was completed in a timely fashion and the sink drained perfectly once again. Joey even asked for some cleaning products and paper towels to clean up the mess he made. J
    - Matt S.
  • A
    It went well. My plumber was Eric and he seemed very knowledgeable, experienced, and straightforward with his evaluation - was able to advise doing a couple things differently than how I'd planned (e.g. where to place the hose hookup for the hand shower). Working in a coop is always a pain, and he handled it perfectly well, had a good working relationship with my superintendant. The secretary at the office who arranged everything was very very responsive and followed through well. One thing I'd change if I were them is making it standard to give the customer the paperwork proving purchase of the hardware, so that we have it if we need to contact Delta Faucets for example if anything breaks under the warranty. I'm still waiting to get that and have to bug the office for it again. I haven't tried the other plumbers with this company yet, but would definitely request Eric again.
    - Katherine B.
  • B
    I called Maccarone based upon the recommendation of a family member who raved. My experience was mixed. I bought a place knowing it would need immediate repairs to two bathrooms. They sent someone out immediately who was very nice and professional. He gave me a quote to fix a toilet and a sink drain. He quickly fixed the toilet but could not clear the drain. They recommended another contractor who was not simply unprofessional (a no show) but also so rude that I found another plumber who showed up on time and cleared the drain in10 minutes.
    - Janene M.
  • A
    Bill was prompt, friendly and professional.
    When we apologized for the gross, mess in the toilet, he responded with "Don't worry about it! do you know what I do for a living? It's totally fine". And then he went to work, snaking the toilet and the shower drain, and even cleaning the toilet when he was done.
    He explained to us, how to maintain clean, trouble-free pipes and cleaned up after he was done.
    His work was quick and neat, if a bit expensive. It was worth it though.
    - lori f.
  • A
    Very responsive and helpful on the phone first trying to assess the problem. On time and professional and efficient while there. Provided lots of good info and will call them again for future work.
    - Julie S.
  • F
    Called Thomas Curley Plumbing and Heating Co. LLC for the first
    time to report an issue with 3 heating units in our Great Neck Home. Was quoted
    $120/hour but when the plumber left after 1h exactly (no parts used), he said
    the labor price is $157.50 for the first hour. Additional hour is $120. Ok
    fine, I was probably not informed correctly when I called. He let the air out
    on all 3 units, 2 of them started working fine within 10 min - easy job. The
    last unit required some more troubleshooting. He said, the valves (?) need to
    be replaced, which is $70 in parts and around 2,5h labor. I said, I would get
    back if I decide to come back. After he left, realized that some lids were left
    open on the floor and another one was very loose - would have been nice if the
    plumber would make it look the same way it was before he came.
    Few days later decided to go ahead with the estimate he gave. I called the
    office and scheduled a time. Next day they called me and postponed the time for
    another day since they had to do another job first- which I thought was not
    very professional but I agreed to the new appointment - this also caused me to
    reschedule meetings. The same plumber came, however, he did not bring any parts
    with him. I told him this is why I scheduled this appointment. He said, while I
    am here, let me try to troubleshoot the unit little bit more and quot;I hate
    it to be just an air issueand quot; he said. I said fine, whatever you
    suggest. After 1 hour of playing around with the unit he decided to drain all
    water out of the heating system. 4 hours later, he is now trying to fix units
    in other parts of the house that were working perfectly fine and now needs to
    be fixed, the original unit is still not fixed however, and one unit that was
    perfectly working fine (confirmed by him) STOPPED working completely! I asked him
    how long he has been with the company and he said 3 weeks. After 4 hours I told
    him to leave. Especially since he spent most of the time on his cell phone and
    spent every time like 5-15 minutes to get a tool from his truck.
    I spoke to the office and asked them if they think it's fair what they are
    doing, that they would bill me close to $800 (includes $70 parts) and not only
    NOT resolving the issue but also breaking another unit that was working fine.
    They said they can send the plumber again, which I obviously refused - not
    paying a dollar on this company.
    I asked to talk to a supervisor - Veronika - she was friendly but would only
    offer to remove 2h of labor or it would be handed over to billing (collection)
    - I suggested to pay a total of $250 (including the first job) for everything,
    she refused. She said she can deduct the taxes from the bill if I am willing to
    pay in cash!
    End up with a bill of $754.93 and more issues than I had before they came to
    the house. Have Job Work Order number if anyone wants to see proof.
    I should have read the reviews about this company first before hiring them.
    NEVER again. Now I need to find another company to fix what they broke!
    Justification of each rating:
    Price: F - $754.93 for just letting air out of heat units (a 10 year old can do
    this) and drain water is just ridiculous.
    Quality: D - Plumber didnt know how to troubleshoot and end up breaking
    previously working units.
    Responsiveness: F - insisted that I pay full amount, later 10% for job that was
    not done.
    Punctuality: B - first time on time, 2nd time came 30 min early which I had to
    pay for not being home.
    Professionalism: F - didnt use proper tools to empty water, spilled dirty water
    on the walls, left lid open on the floor before he left.
    I dont expect a company to be perfect and be able to solve every problem, but if you dont get to fix or identify the issue and break another unit that was working fine before you should take necessary actions to resolve it and not charge. Offering me to send a supervisor to come over to give me a flat rate and pay additional $ is not right. Shame on you Thomas Curley.
    - K B.
  • D
    When I went to visit my mother on Sunday the sink did not drain well, and the downstairs toilet valve did not flush. I found a bill for over $2000 for services allegedly performed and a contract signed for $14.95 per month to this company. My mother's barely legible handwriting was on the contract, as was the credit card. No one had called me that this person was at the house. My brothers and I own the house that my mother is living in.

    The address is 16 Kingfisher Dr
    Smithtown, New York 11787
    - Emily C.
  • A
    Titan has come immediately whenever called.  They've cleared my main sewer line several times over the years.  They also back up their work with a warranty and have provided good advice about next steps in order to keep the plumbing of our older house running.  They are attentive and answer all questions.
    - Alan W.
  • A
    It went very well-- the plumber showed up when the office said he would. They called ahead to make sure I was home. He listened to what the problem was and took a systematic approach to solving it. He spent a full hour clearing the drain (dental floss clog), and meticulously cleaned up after the work was done. We would use them again.
    - Asaph Z.
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Drain Cleaning Companies in Great Neck

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