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Chimney & Fireplace reviews in Getzville

  • C
    American Fireplace Chimney Service
    Frank's schedule was packed already, but due to our safety concerns with an obstructed chimney he found time to fit us in -- we really appreciated that (thank you!). He called when he had an idea when he'd be over, and arrived a few minutes early (awesome!). After putting down a drop cloth, Frank began his work making sure that our carpet and surroundings stayed clean. In the end, we had a very clean chimney, he found no obstructions, and I was pleased to see he cleaned the glass doors too, which made everything look fantastic! So here are the reasons we didn't give a 5-star review: (1) Gas lighting pipe broke: This was working fine prior to the cleaning, but when we lit our first fire two weeks later we noticed a HUGE gaping hole in the middle of the pipe where a large amount of gas came out when we opened the key to light the fire; although it makes for a glorious center flame, it prevents all the other holes from getting enough gas to distribute the fire. The pipe is older and has signs of decay, so I presume this got damaged during the cleaning. (2) No testing.. The damaged pipe would have been obvious if testing was done post-cleaning. I'd like to see improved Quality Assurance by testing all fireplace components post-cleaning. (3) Persuaded opinion on the quality of work.. Repeatedly we were told by Frank "money well spent... dollars well spent" to make us feel good about spending the $$ on his work. I didn't think that was necessary but maybe it's a method to help make happy customers? $170 for 2 hours of work .. not sure if I agree with his assessment, especially after discovering the damaged pipe. (4) Quote for replacing rusting chimney chase top -- although he didn't physically inspect the top of my chimney, he eyeballed my chase from outside and recommended we replace our chimney chase top in the Spring with a custom-fit $895 Stainless Steel one. Looking online, I see similarly functional items selling between $150 and $500, I believe the presented option was on the higher-range of solutions, and no others were presented. Overall, I thought Frank did a good job for what we had him come for. He cleaned the chimney and educated me on some possible causes of the smoke back-flow we experienced. We're a bit miffed by the damaged pipe and lack of testing, however, which is why we gave a lower rating overall.
    - Rob R.
  • A
    AVA Roofing & Siding Inc
    AVA Roofing finished our roof job today. They did an amazing job!! We had a complete tear off and due to water damage a lot of wood needed to be replaced. We were at work while they were working and received pictures and updates during the whole process. The clean up was even perfect. Could not even find a nail left behind. AVA truly demonstrates they are working for your best interest. Tony came out after the job was done and explained all the work, on top of sending continuous updates! Thank you Tony and the crew at AVA Roofing!!!!
    - Amanda D.
  • F
    Clean Sweep Chimney Service & Heating

    I am thoroughly disgusted with my experience from Clean Sweep Chimney & Heating Service.

    I contacted this vendor because I was getting water leaking into my basement along the wooden joists under my fireplace. They sent a representative who went up on the roof and inspected my chimney. I was told I needed to have the chimney chase cover replaced and was given a quote of $706.88 including tax. They required a deposit of $100.00 which I paid by credit card. The cover was measured by the representative and ordered, which took 12 days to come in. The same representative came with an assistant to remove the old chase cover and install the new one.

    As the installer worked, I could see that the cover did not fit, although he tried to FORCE it to fit and actually damaged it, yet he continued to play with it. I asked him to stop because the problem was obvious, which he did. He removed the new chase cover, reinstalled the old, one and left in a huff. When he removed the old one I could see that it was rusted on top, but not rusted through to cause the leakage problem I was having. In other words, THERE WAS NOTHING STRUCTURALLY WRONG WITH IT!

     What he should have done was tell me the problem was NOT the chase cover, but something else, and find out what the actual problem was that caused the water leaking. The representative KNEW that when he originally came to inspect the problem. He went ahead anyway and sold me a product that would not fix the problem. That was not only totally unethical, it was FRAUD. If the new chase cover did fit, I would have been stuck with it and a totally unnecessary expense. I was given a full refund the next day on my credit card, and was told ?we don?t fix leaks.? So I am back to square one with the original problem.

    - VICTOR S.
  • A
    Disalvo Contruction
    My wife and I purchased a home in April and Disalvo Construction have been working in our house ever since and they are incredible.  I would highly recommend them to people who are looking for a really good contractor.  I want other people to know that these guys are incredible.  They are just topnotch guys.  We kept adding stuff as they went on because they were so good.  What stood out the most was the excellent craftsmanship of their work, their expertise, and their knowledge of the work.  They had an exceptional quality.  The other really good thing about them was that before they came in, they gave me an estimate and talked to me about what I wanted done in the area that I wanted remodeled.  They gave me a lot of options and varying price ranges, which was great.  They explained everything.  They are three people, two brothers that own the company and another family member that work for them and they do all the work themselves, so there is no subcontracting.  They just do high quality work.  What was great is that they went over all the pricing and gave us pricing for various options like color windows, other type of windows and so on.  They also gave recommendations on why they preferred to do something in a certain way.  They gave recommendations on which product is better and why.  They didn’t try to push things at us; they told us what would be better and told us they could do it the other way too, if we wanted.  They were just nice people.
    - scott r.
  • A
    Clean Sweep Chimney Service & Heating
    My home was built like 33 years ago and it had like a metal chimney on it. The metal had rotted so this is why I had this done. It really looks good. People actually walk by and ask when I got a brick chimney. It is funny. I had this done years ago and it only cost me about $800. This year it was a little higher but it still looks really good.
    - JOHN A C.
  • F
    American Fireplace Chimney Service
    - VICTOR S.
  • A
    Alliance Chimney & Energy Inc
    Chuck inspected and repaired a 2nd floor chimney. Conscientious, reliable service.
    - Raelyn H.
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Chimney And Fireplace Contractors in Getzville

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