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Real Estate reviews in Geneva

  • A
    My move went smoothly despite the difficulties moving using elevators in both buildings. I was happy with the work ethic of the movers and was very pleased that everything was completed as requested without damage to my property.
    - Terri H.
  • A
    The move went very smoothly from beginning to end.  I had contacted several other companies before I found Lake Country / Seneca through a friend's recommendation.  I was getting frustrated because the other companies were very restrictive of the dates I could choose and / or pretty expensive.  

    I communicated with Shari, both by email and by phone, to arrange the move, and she was able to answer all my questions and address concerns promptly and in a professional manner.  She set up a date that fit into my plans without any difficulties, and the movers came when they were expected.  

    The moving team was superb.  Lorenzo was the guy in charge for both the pickup and the unloading.  They handled my furniture carefully, for which I was very glad, since I have some antiques.  There were a few items that had been difficult to get into my small, second-floor apartment in Cambridge, but the guys were able to get them out without much trouble and nothing was damaged.  They really knew what they were doing, unlike some movers I've used in the past.  Lorenzo was professional and efficient with the paperwork.

    They picked up my furniture on a Saturday and were able to deliver it to my new home on Monday morning.  (Other companies I spoke with were suggesting they needed a week or more between pickup and drop off.)  They were happy to put everything where it needed to go, and the guys asked several times to make sure that everything was done to my satisfaction.  Again, they handled all my belongings with the utmost care.

    I couldn't have been happier with the service, and I would recommend them wholeheartedly to anyone.
    - Christopher L.
  • A
    The move went very smoothly from beginning to end.  I had contacted several other companies before I found Lake Country / Seneca through a friend's recommendation.  I was getting frustrated because the other companies were very restrictive of the dates I could choose and / or pretty expensive.  
    I communicated with Shari, both by email and by phone, to arrange the move, and she was able to answer all my questions and address concerns promptly and in a professional manner.  She set up a date that fit into my plans without any difficulties, and the movers came when they were expected.  
    The moving team was superb.  Lorenzo was the guy in charge for both the pickup and the unloading.  They handled my furniture carefully, for which I was very glad, since I have some antiques.  There were a few items that had been difficult to get into my small, second-floor apartment in Cambridge, but the guys were able to get them out without much trouble and nothing was damaged.  They really knew what they were doing, unlike some movers I've used in the past.  Lorenzo was professional and efficient with the paperwork. 
    They picked up my furniture on a Saturday and were able to deliver it to my new home on Monday morning.  (Other companies I spoke with were suggesting they needed a week or more between pickup and drop off.)  They were happy to put everything where it needed to go, and the guys asked several times to make sure that everything was done to my satisfaction.  Again, they handled all my belongings with the utmost care.
    I couldn't have been happier with the service, and I would recommend them wholeheartedly to anyone.
    - Christopher L.
  • D
    Overall experience was disappointing and poor. The contract called for pick up in Austin in with no later than 24 hours notice after the estimated earliest pickup date. The moving van driver called about 4-5 hours before arrival. Fortunately we planned to be ready early and we were. The driver and his helper were courteous and careful in loading the truck. We were assured by National and the carrier Best Movers that the delivery would tak about 14 days no earlier than 7. Our only caveats at pick up were that an object of art receive special care and handling and because we would have a 4 1/2 hour drive from Northern NJ to Geneva the delivery call must not be made after 3PM the day preceding arrival. We were assured all would be right, I don't have to tell you the outcome - repairs may not be possible. After the pick up on June 20, the real adventure began.
    The contractual delivery date was July 1. After the 14th day "on the road" we discovered that the furnishings had not yet left Texas. After about 2 dozen phone calls to National and Best Movers it was apparent that no  one knew where the furnishings were. We later were informed that the goods were off loaded to a warehouse in Houston after pickup, then transferred to another truck and shipped to New York and off loaded into another warehouse were it apparently sat for awhile waiting for the arrival of another co-terminus load to Geneva. During this time management could not tell us where the goods were and when they might be delivered. We were given the name and cell number of the driver whoi rarely answered his phone and when he finally. My contacts during this time were Ashley and the two "Franks" (one of whom I was told had taken a heart attack before the delivery was made). Ashley tried her best and generally returned calls or made follow up calls when promised. The Franks expressed at various times, outrage, anger and frustration at Best about the apparent delays and confusion and promised action. He never followed up with promised return calls. I asked for compensation for our inconvenience and the companies lack of performance. I was told they would have to "check the contract with Best"  I was told that 31 days after expected delivery would occasion a violation of the contract. At 10 pm on June 24 the driver called to say he was delivering the next morning. I went ballistic and demanded that the delivery be delayed - with no charge until the morning of June 26 we we would have time to drive up to Geneva. The delivery was finally completed in the late morning on Saturday 7/26, 25 days after contracted delivery date. So, no compensation! I can't say other movers would be any better but this frustrating and most aggravating experience should be a red flag for all who consider a long haul in the future. 
    aa
    - Phillip S.
  • A
    Amazing! This is the second time we used Jeff and his crew. Very professional. Very careful. Probably the best moving service we've ever used and we've moved a dozen times. Our first move was an unload of a 26' haul truck and a 12' trailer. They did a great job and were very careful. So when we moved again I called them first. They loaded a 16' POD and did a great job. Very careful and a nice tight pack with no gaps or loose boxes. We originally thought we'd need a second POD to get everything loaded but Jeff made it all fit with room to spare.
    - Edward H.
  • A
    Everything went great. Highline was very responsive. I had to cancel a couple of times as the freight forwarding company dropped my original safe and reschedule. Highline was on top of everything and had a crew at my home within hours of the call.
    - Christopher L.
  • A
    I was totally wowed by their service.  The driver, Doug Nelson, was just fantastic, from pick up, to staying in communication with me, delivering, and making sure everything got loaded and unloaded.
    - Joyce D.
  • A
    unknown
    - natalie k.
  • A
    Excellent! They were early to the site, very friendly, helpful and got the job done in time.
    - Darikka S.
  • F

    bad service. bad costumer service. i wouldn't recomend this company. they fail at all they suposed

    to provide. find another company would save time,money and sanity.
    - jesse p.
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Real Estate Services in Geneva

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