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Hvac Repair reviews in Geneva

  • A
    Extremely satisfied. When I questioned the original diagnosis they took time to explain to me in detail where I was incorrect. The young man who arrived was courteous, respectful and very personable. He removed the old pump, showed me what was wrong with it, purchased a new pump, returned and replaced it. I couldn't be more satisfied!
    - David P.
  • A
    Carl showed up as promised and did a great job with everything. It took a little longer than was initially estimated, but I'd rather it be done right rather than done fast. Everything works great now.
    - Ron S.
  • F
    I Took my construction drawings to Kevin at HEP Sales for an estimate on radiant heating for an addition to my home. Kevin doesn't work every day so "it might take awhile." After 8 weeks with no response I asked for my drawings back. When I picked up the drawings Kevin said unless he sees the building permit, he was not going to waste his time to give me an estimate.
       When I submitted the construction drawing, he took down all kinds of information pertaining to the project and never mentioned a copy of the building permit. Either I was forgotten or somehow overlooked and Kevin tried to cover with the building permit excuse, or he didn't know how price out his company' s products.
      Anyway, the experience was a total waste of time and held up work on the project. I never say never but with so many other choices for building materials around, HEP Sales will certainly be my last choice.
    - Paul S.
  • D
    I should have been leery when they offered to charge me less
    if I paid in cash. I hired them to remove the Freon from an old air
    conditioner. Two days later when they were supposed to do the work they never
    showed up. We spent the day at home waiting. They never called nor did they
    respond to the messages we left. Three days later a bill was left on our door. When we disassembled the air conditioner
    ourselves the line was still pressurized. This makes me wonder if they ever
    actually removed the Freon. We made numerous attempts
    to take payment to them but, by their own admission, no one is ever at the shop. We have never experienced such difficulty when trying to pay a bill. We wanted a receipt for our payment and that seemed to be an inconvenience. The entire
    experience was very unprofessional. After the initial consultation they avoided personal contact. I will not use them again.
    - Sandra R.
  • A
    I was told by another company that my furnace had major issues and needed to be replaced before the winter season. I asked Interstate to provide a second opinion and a quote. Their quote came in considerably lower and while our furnace was nearing the end of it's life expectancy, there was not an urgent need to replace it.

    We opted to purchase a furnace from them with an installation in March. With the cost savings we opted to also purchase central air. We signed a contract and provided a deposit. The balance will be billed following installation. Interstate installed our current furnace almost 20 yrs ago.
    - Betty G.
  • A
    When I had a quote drawn up for at the time just the duct work, I decided to keep adding more to it since their prices I felt were the best around. No one could touch the prices they gave me.  I believe I got a great value and my moneys worth. They guys that came out to my house were really nice and professional.  We did have some minor issues with where the ductwork ran but in the end it was done great and I couldn't be more pleased. I realize with old houses things won't always go smoothly and we had our share of obstacles, but I feel they worked them out just fine. They were at my house for a full week and in the end everything was cleaned up and tightened up nicely.
    As I mentioned above, I even had them replace all the gas line in the house. The install manager Craig came out to my house several times to check on the work the guys were doing and he made sure the quality of work was being met. As I said before I feel they did a great job and I'm glad I chose them.  The only issue I have with the work is on the last day they were rushing to finish and the electric line to the A/C was not ran properly and the tie in to my breaker box will have to be fixed before I use it.  Luckily I know a good electrician who can take care of that for me.
    - Jeff P.
  • A
    Halco was punctual and and was very thorough on the assessment they conducted on the natural gas lines of a house that we were considering purchasing. They did not rush through the house since there were many natural gas appliances including gas log inserts that the technician check out. Very good job.
    - Vincent G.
  • A
    They always respond as fast as they can, they are professional, and the prices are good. We know them and their prices are reasonable. They come out whenever we call and make themselves available. They are accommodating.
    - Jeanne B.
  • A
    Very true to their estimate. The whole family was involved in the job, completed the installation of a large unit in less time than they estimated. They seem to only use high end A/C units like Trane so the price was more than some competitors but well worth it in the long run. Working like a dream on the hottest of days.
    - Christopher M.
  • A
    I have a two year contract with them. The work they did turned out good.
    - Walt S.
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HVAC Contractors in Geneva

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