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Home Warranty reviews in Garrison

  • F
    American Home Shield ��� Home Warranty

    The following is a review of the contractor sent to me by American Home Shield. Please go to the final paragraph to get my assessment of AHS. Suffice it to say, I cancelled my contract with American Home Shield the day after this contractor came to my house. When I called to cancel, my call was sent to "Customer Retention." There was NO way AHS was going to retain me as a customer. Quality - or lack thereof - tells.

    This plumber was dispatched to my rental home through American Home Shield (a home warranty company) to deal with two toilet back-ups. After initially saying they would come in FOUR days, (they called Thursday and said they would come Monday,) I prevailed upon them to show up the day they called. To their credit, they did show up promptly.

    However, my tenant, who dealt with them, reported that they came off as unprofessional and lackadaisical in attitude.

    When I was told what needed to be done, (having spoken to the plumbers,) which was outside the scope of what AHS covers, they quoted me a price of about $825 for work on two toilets. This wouldn't have bothered me quite so much if I hadn't had the same process done with one toilet through another, INDEPENDENT plumber 10 months before, (NOT through AHS, since I bought their policy only last month,) who charged me $295 for ONE toilet. Moreover, my tenant had thought this earlier plumber was superb, efficient, professional and knowledgeable. Please note that the $125 cost listed above was the price for the visit through AHS.

    So, I am comparing the same work done by "Superior," a plumbing company to which I have given an "F" rating, at approximately $410/toilet to someone who did the same work efficiently, professionally, quickly and courteously for $295/toilet.

    Not only would I NEVER recommend "Superior," I would certainly share with people my less than ideal experience with them, which I am now doing. (Unfortunately, however, if you use AHS and are reading this review, you are already saddled with them.) The experience was bad enough so that I will be cancelling my contract with AHS, given the quality - or lack thereof - of the contractors with whom they deal, based upon this one situation, which I don't intend to take a chance on being repeated in other situations. I'd rather save the AHS funds and use them toward hiring people who are professional and competent and who charge relatively reasonable prices .

    - Margaret S.
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Home Warranty Companies in Garrison

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