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Recent Pool Table Repair Reviews in Fulton

  • F
    Coolwaters Pool and Spa Inc
    I left my rails with the Coolwaters folks and was told when to expect them.  I called when I was told they would be ready and they weren't.  I was also told that since it was swimming pool season they were busy with swimming pools setup and repair, something that I kept in mind so when I had to make a number of calls over the week's time following the date they said they would be ready, I kept this in mind.  When I finally received my rails a number of the shims were protruding beyond the line of the rail where pool balls would roll down the rail and into a pocket.  Obviously, this was unexceptable since the balls would deflect out of the pocket even if on target so I asked them to redo them.  Again, I was given a timeframe of when to expect them and once again I had to go through the same waiting game beyond the due date and when I finally got them I still wasn't convinced that they were in good shape.  I then hired some professional table repairmen/installers who have been doing table repairs for many decades to come and finish my table install and asked them to peel back the felt on the rails to see how well the job was done.  They did this in front of me and the first thing they noticed was that the shims weren't installed correctly.  The second thing they noticed was that the rail rubber had already come away from the rail and that the glue used was hardly sufficient for the task.  It was obvious to me that with only a little use, the rail rubber would have come free of the rail itself.  To top this off, these rails were different rails than what I had gotten the first time around.  We noticed that there were only one set of staple holes on these rails so it made me wonder did these rails really come from Olhausen as they said they would or did they actually do the work themselves to save some money and in the process have to give me my old rails back or some other rails when they screwed it up the first time? I called them with this information on (03 August 2012) and was told that I would be called back today (07 August 2012) I assume due to a manager or owner not being there on the 3rd with whether or not they would do the right thing and refund me my money.  Well, I received no phone call so I write this review which you will likely find on here and as many other sites that review Coolwaters as is humanly possible.  They should not have offered to do work they were not qualified to do in my opinion and it has cost me some time and delayed by over two months the installation of my pool table.  H*** will freeze offer before I do business with these swindlers again.
    - Al O.
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Pool Table Services in Fulton

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