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Pest Control reviews in Franklin Square

  • A
    Knockout Pest Control
    The tech was knowledgeable and professional. He listened to what our problem was and addressed the issue with several techniques that he believes will do the trick. We have a puppy so he was extremely careful not to do anything that would harm the pup. He explained everything he did and why he did it. We know have a lot of knowledge about the life of an ant!!!
    I definitely would use the company again. I am confident that our problem has been addressed properly and completely.
    - Rosanne S.
  • A
    Knockout Pest Control
    Knockout Pest Control was very nice and honest. I was very pleased on there fast response to my needs. Unfortunately they could not perform the service, but I will definitely call this company in the future.
    - Lorraine P.
  • A
    Select Exterminating
    Considering the winter we had, it went fine.  The job took longer than they wanted and expected
    it to take because of this harsh weather.  However, I do not have the problem anymore.  The owner is even keen to admit when he (the company) is wrong and willing to say it to you in person.  That is old school business practices and very hard to find now a days.
    - Jeremy K.
  • A
    Knockout Pest Control
    I was surprised at the true cost of extermination and that there are green options available. So far I am pleased and if I see any new  evidence of pests the service will come back and re-treat. All treatment options and pricing were explained fully.
    - Sherri H.
  • B
    Select Exterminating
    Update to my original review is that I was contacted by the manager who insisted on refunding all my money, which I consider more than kind and for which I am very grateful.  I think that the problems were with miscommunications both among the company's employees and between those employees and me, but I am sure that Select is working on resolving those issues.  My original review contained problems of price negotiation, timeliness, and lack of communication among employees of appropriate work to be performed at my home.  I feel that a full refund has resolved the problems satisfactorily.
    - Camille A.
  • B
    Arrow Exterminating
    The service was adequate, but don't expect immediate results.  It took 3 weeks to get a minor (early) roach problem under control.  And even though the answering service is very responsive, there seems to be a lack of communication between the workmen and the office.  It started when I was seeing bugs I didn't recognize in and around our dishwasher.  I sprayed insecticide, but a few days later I would see one again.  My husband thought I was overreacting, but then one night I got up and went into the kitchen after the lights had been turned off.  When I saw two bugs then, it dawned on me that they must be roaches.  I called Arrow on a Sunday.  Their answering service made an appt. for me the following Saturday (my choice of day) and advised me to catch a bug for the workmen.  (Bonus points for weekend answering services!)  When a workman came that Saturday, I showed him the 2 bugs I had caught, and he confirmed they were roaches.  He explained they don't use insecticide bombs anymore and use targeted sprays instead.  He examined and sprayed our kitchen, bathrooms, basement (under our kitchen), and left behind these sticky traps.  I asked him to spray behind the bottom panel on the dishwasher, but he couldn't get the panel off.  Unfortunately, he did not see one roach!  He said they usually rush out after the area is sprayed.  He said he would write down all the places he sprayed, etc., and I should call for a follow-up appt. the next week.  The next day I started seeing more roaches than before (at least 2 a day), and none of them were dead!  I would walk into the kitchen to eat breakfast, and they would be crawling out into the hallway or from underneath a paper on the counter!  I waited 3 days to call Arrow, because my husband said that the workman said we should give it sometime.  When I called Arrow again, they sent someone on Saturday (the day I asked for).  When a  new workman came, he said there was no paperwork from the first guy!  I explained everything to him.  I gave him some wrenches, and he managed to get off the bottom dishwasher panel, where he found a dead roach and an open egg sack.  He explained that in cases like this, where you have the start of what could be a big problem, he liked to "hit it with everything."  He added more sticky traps, sprayed a bit more, and added lethal roach bait (that when dry would not harm our cat).  He also said he would make an appt. for us the following Saturday, and write up notes.  The problem got much better after that, and we saw a few dead roaches now, but there were still a few live ones around.  I called that Friday to confirm the Saturday appt., and they had no record of an appt being made!  Luckily, they could still get someone out to us on Saturday.  These 2 workmen also had no notes to work off of, so it was like starting all over with them.  They were very thorough, but didn't think it was such a big deal that I was still seeing an occasional roach.  It took one more week and one more appt before I didn't see anymore live roaches, and only one or two new dead ones.  So, in conclusion,  don't expect immediate results with this service.  I was told by one of the workmen that a bigger roach problem can take up top 3 months to eradicate!  The plus side is that you don't have to empty out all your food and cabinets (unless you see roaches there), or leave your house for the day.  The sprays are not as toxic as the old "bombs."  But if you use Arrow for roaches, specify that you want the full "everything they got" service the FIRST time they come, even if THEY don't see any roaches.  I think men in general think that women overreact to bugs, but when it comes to roaches, you need to kill them fast, because they reproduce very quickly.  I wish we had gotten the second workman first, because it is very disconcerting to see MORE bugs after the first exterminator came.  The spray only got them to come out of hiding, but it didn't kill them. 
    - Arlene B.
  • A
    TOP QUALITY EXTERMINATING & PEST CONTROL SVCS
    They are a family owned business. They are reasonably priced. They are very good and they know what they are doing. They are very good to work with and they are very nice. They are knowledgeable and they eliminated the problem. By coming regularly they keep it eliminated. I don't have anything to compare their price to because I have not used another company in a long time so I don't know what they are charging. They are very good.
    - Michael M.
  • A
    Knockout Pest Control
    unknown
    - Rosanne S.
  • A
    Knockout Pest Control
    Very prompt & professional. Man was also very informative.
    - Camille A.
  • A
    Arrow Exterminating
    unknown
    - Joan H.
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Pest Exterminators in Franklin Square

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