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Chimney & Fireplace reviews in Forest Hills

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  • Was pleased with how fast they responded to my inquiry. Unfortunately they could not be bothered to follow up with a quote or even a no-quote. When Sean of Royal was made aware of this, apologies were offered. Royal admitted to dropping the ball, and I was open to considering them. Sean promised the still unprepared quote would be furnished on that day, and he asked if it would be ok for him to call me again the next day (8/27/17), to which I agreed. As 8/27 was a Sunday, I allowed for an extra day. Ultimately, I did receive the quote on 8/26/17, although it does not appear to be appropriate for this job, but I never did receive the followup callback that I hadn't requested, but rather that Sean had promised. Had that promised call been made, I would have asked to review what appeared to be parts of the quote that do not relate to my job. What I see here is a consistent miscommunication among staff and a total lack of competence from the top down. The lack of professionalism with my job requirement is such that words fail me.
    - Randy S.
  • They did a cleanout of my chimney--were a few minutes early, very professional, it looks good. Haven't used it yet, but had a good vibe and assuming all goes well when I light a fire, I would definitely use them again, the price was very reasonable and I liked their attitude and work ethic.
    - Joan M.
  • Everything went smooth and flawless. Two guys that came to the job site did what they came to do on time, were professional, polite and cleaned up after themselves. The estimator was little rough around the edges but did not push me to buy services that I did not want or need, which I liked. He was punctual, which is important to me, and gave the estimate on the spot, which I liked even more. Four different office staff that I spoke to in four different occasions were all decent to excellent, especially the young gentleman who was actually taking notes on my requests, which NEVER happens in the business of construction. Overall, I would use their service again in a heartbeat. Thanks for making this experience hassle-free.
    - Yuki S.
  • The estimator was not there any more. They did a good job. I don't know how long it will hold up. The price was fair. I bought the paint and he painted it for free. Their responsiveness was very good.

    - Elizabeth S.
  • This is the BEST Company to use!  I had them install the new metal liners a few years back and chimney caps.  I have B&P clean my chimney's every year.  Don't mess with chimney's get them cleaned out every year in early fall.  You run a system or fireplace with a dirty or clogged chimney you will have a ton of problems.  Anyway, B&P team is always friendly and informative.  Paul and Bobby come within the time-frame noted they are clean and lay down drop clothes and do a great job!  My compliments to this company and I am confident you will be satisfied too!
    - Andrew M.
  • It took a number of calls to get him to come look at a leak in the chimney area. He looks and tells me I need a new roof. He casually mentions I could do a patch job but really focused on selling me a new roof. I got another opinion from a different roofer today who actually found the issue with the leak (the chimney itself was in bad shape) and he fixed that and patched up the roof and fixed the gutters to maintain me until we're ready for a new roof. He agreed with my initial inspector that we didn't need a roof right away. McGavin was only focused on selling me an expensive roof replacement he actually overlooked other issues like the chimney and gutters that were problematic .
    - Paul F.
  • The team was at my house on time and evaluated my roof, and they were able to start right away. The owner did not try to upsell me, rather I believe he gave me an honest evaluation of work that was needed to maintain my roof until I am ready to do a replacement. The entire team was courteous and went above and beyond, even removing extra wiring and antennas that the former owners had deserted on the house. I really felt that I could trust the team to only sell me what I needed and I think they did a great job. I'm actually planning to hire them again very soon to do some stone work around my house. I'm grateful I've found my trustworthy go-to contractor and I'll recommend them to anyone needing roof / gutter work.
    - Paul F.
  • Excellent experience all around. The owner paul came for the initial site visit. He was a pro and an honest guy. He steered me away from unneeded work and pointed out no sales tax needed per law. Other companies i checked out were not as honest. This is what won me over vs another qualified competitor. Good price also which is what put b&p in the lead initially He also showed up on the day of the job to ensure all was going well and to make sure i understood what was happening. One thing i wonder after the fact is quality of the liner, they used 316L s/s and a heavy gauge one, which is very good from what I've read. I read 316 Ti is better though. Their competitor also was going to use the 316L type though also so I suppose what i got is at least standard for the job. Overall very happy, and I'd recommend b&p.
    - Sheldon M.
  • Ivan and Roman are true professionals and great people.  They were proficient at their job and finished in one day as promised.  I am very happy to have used them for this project and intend to use them for others as well.  I highly recommend them.
    - John K.
    1. One more thing about these people.  My roofer just pointed something out.
    2. Our vertical gutter needed cleaning.  Fred's yanked it off to clean, breaking
    3. the strap securing it to the house.  They never replaced this strap.
    4. I didn't notice it, but today our roofer did, and will replace it.
    5. They talked us into a $1,000 chimney liner, by giving us hand-outs with scare stories.
    6. Later, our plumber said we did not need the liners, because we had an older furnace, and the
    7. liners are only necessary with newer high-power furnaces.
    8. While installing the liner, they didn't exactly exude confidence.  Ours is an older house with a steep
    9. roof.  They seemed worried.  Then, they splashed a thick brown substance on the
    10. back window, and didn't bother cleaning it off.
    11. I pointed it out.  They just said it would clean off, and left.
    12. The stuff would not clean off.  We called the office, and they sent the crew out again.
    13. They finally cleaned it off with razor blades.
    14. That winter we had a roof leak around the spot where they were working.  I do not know if
    15. they were the cause, but feel it should be mentioned.
    Last year, we called them to clean our gutters, the young driver nearly ran over our backyard fence.   
    That was rather scary.
    Then, while cleaning the gutters, the young guy lost control of the ladder, and it slammed hard against our neighbor's house.
    I have no idea if they did a good job cleaning the gutters.
    - Eugenia H.
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Chimney And Fireplace Contractors in Forest Hills

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