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Television Repair reviews in Flushing

  • F
    The color of my TV needed some adjustments, I'm missing the color green. Also sometimes, it takes some time to turn on, I get line before picture come in. He repaired it the line was gone but did not resolve the color problem. The following days, all problem comes back and so I gave him a call about it. He said he needed to replaced one of the main board, and He will come back with the main board. He was supposed to comeback yesterday, He did not showed up, I called him yesterday, but did not call me back. I called him twice today and no call back still.
    - anna p.
  • A
    thI contacted Empire and within an. hour of my call he was here. He was very punctual. T clod him thae problem and I think he knew what the problem was. He removed the. back of the. TV and told met that the. power pact that turns the TV on or are was burned out. Within 20 within 20 minutes of his arrival my TV was working again. He was very professional as well as very knowledgeable and I was impressed with his work.
    - Christopher L.
  • A
    John was excellent.  Called in advance, arrived on time, got right to work, bada-bing, bada-bing, he was done.  And I learned a couple of things from John as well.  I thought the price for what I needed done was high, but I tried to do it myself the last time I bought a TV and it took me 2 days.  It took John about 20 minutes. I will  always use the Geek Squad and would recommend them highly to all.
    - Joan B.
  • C
    I had major problems with the first Geek Squad team who showed up. They were rude (busy talking to each other than listening to what I wanted done), lazy (said could not dismount the TV on the wall because it was locked and I had to insist that they try harder since there was no such lock), and incompetent (brought a TV that was broken because they neglected to check it beforehand and forgot to bring all the items I purchased). They said they will have to come back to finish the job and I told them not to bother. I filed a complaint with their customer service, and asked for a full refund. The manager called back right away and apologized, and came by the same day to make sure they can and will do the work we paid them to do. He sent a second team then called to make sure everything worked out. If it weren't for the manager, I would have not gone back to Best Buy, ever.
    - Susan L.
  • A
    I picked VCR TV Repair based on other customer's feedback and location.
    Peter, owner of the company, picked up the phone himself, understood the
    nature of my issue (I was able to diagnose it via Google prior to
    calling) and scheduled a visit for next day. He rang our door exactly on
    time. In less than an hour, our TV was back on it's feet. Peter even
    re-soldered other contacts to make sure they won't fail in the future.
    Then he reconnected TV and other devices, tested everything and made
    certain adjustments. Very happy with the service!
    - Dmitry S.
  • C
    I nixed the repair call. These guys seemed nice enough, I cant comment on the actual quality of their service. I will say though that I did not get a confirmation call the day of the scheduled service, like they said they would. Also, I understand that most repair services like this are reluctant to give estimates over the phone, but with older TVs like mine this is kind of a must. I am not going to spend $200 to repair a tv that old. I am better off buying a new one. I would imagine this is a fairly standard repair that you can and quot;ballparkand quot;. If they told me it would be $100 all in, I might have done it. But then again, I am quite sure it would have been more than that. Anyway, nothing against them, I would imagine this is tough business with todays disposable electronics.

    - Virginia G.
  • F
    On Saturday, November 19, 2011, Visual sent a technician to my house to repair my 46-inch Samsung Flatscreen HD LCD TV.  From the moment this person entered my home he was disrespectful to my property.  First of all he proceeded to turn my TV around to get to the back all by himself.  This is a job that requires two people because of the size and delicate nature of the TV.  I was in the room right in back of him and he could have asked for assistance (or an apprentice should have been sent with him).  Instead he clumsily took the TV and spun it around, in the process, knocking the edges of the TV into the surround sound speakers, and, because he could not hold the TV in the air the entire time, causing significant scratching on my Bo Concept TV console (this may have occurred multiple times as he turned the TV around more than once while I was outside - I left to take my dog outside so as not to bother the technician).  On the multiple times I came inside to check up on him, I saw the technician treating my TV very roughly.  Touching the screen roughly, saying that it was broken, banging the back, etc.  I did not notice the horrible scratches on the console until he left...and boy let me tell you he was in a hurry to leave.  He would not answer any of my questions, he just ran out and left me with a non-working TV and said the they (I guess Best Buy, who's warranty I was under) would have to send me a new (replacement) TV.  In the meantime, he had strategically placed the base of the TV on one of the most prominent of the scratches, so as to blend in with some dust,  However, the scratch was clearly showing through along with multiple smaller scratches from his rough handling of the base.

    Not only did he damage my console but I think he further damaged my TV.  Before he came, my TV was picture perfect once it turned on.  The only problem was that it took a long time to come on - what many have told me was just a powering issue.  I do not know what this tech did to cause further need for repair.  I subsequently received the utmost quality care from another repair company that Best Buy sent over to finally get the job done.

    Returning to the technician, this man was so unprofessional.  He even had the audacity to call me after the incident and accuse me of making the scratches; speaking to me in a tone not appropriate for a client, nor any human being.  I guarantee you this is going to happen to another person.  He has no regard for personal property.  I contacted Visual TV several times expecting full compensation for the damage he caused, and after one conversation I never heard from Visual TV again.  I have sent emails and plenty of pictures of the damage (multiple times) and called several times as well.  No response.  I am being ignored.

    My Bo Concept console was very expensive and custom made with self-closing drawers and high-luster finishing in the front.  Not just a "black stand" like the tech reported back to Visual (after the damage was caused).

    I take pristine care of my furniture and am reminded daily, as I look at the scratches, of the complete disregard for my property by the tech.  Ultimately I want them to cover the cost to the console so that I can finally put this horrible experience to bed after all this time.  I am going to take them to small claims court shortly and have reported them to the Better Business Bureau.

    My advice...STAY AWAY FROM THIS COMPANY!!!!!
    - Pamela G.
  • A
    Great experience. TV picture wouldnt come on, only sound, checked list and found this great little shop. Peter came to home explained procedure and what was needed. He took TV to his shop for repair. In two days,right on time too, my TV was back home,working beautifully and I even got a tutorial on TV and DVD. I Called him two days later and asked a few questions and he took time to answer.
    - Constance C.
  • A
    A 10 year old Toshiba 50 inch rear projection TV was producing double images and it was either fix it or find a replacement for that size TV which was built into a wall unit . Called and scheduled an appointment easily. A $45 service call resulted in an immdeiate and accurate estimate of repair. Within a week the inner circuits had been replaced or upgraded and the TV was as good as new
    - Stan P.
  • A
    Details are above.  My first experience with Angie's List and I am floored.  You don't come across people like Marty very often.
    - Joan B.
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Tv Repair Shops in Flushing

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