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Auto Service reviews in Flushing

  • A
    Very excellent, Rudy the owner is outstanding, he knows his stuff backwards and forwards.. Any work they have done for me in the last 5 years I have had no problems with. Not the cheapest, but does the best work for the price.
    - FRANK S.
  • D
    I went to Koeppel because I previously had good experience with Subaru dealership service centers; however, this place is an exception and not in a good way. They were not very professional either in my initial interaction or in follow-up after I voiced my complaints to them directly. The quality of the work is not in question but it ended up I did not need tire repair (which I was very well aware that I might not) and only the lug nut replacement which cost $110 without tax. They charged $40 for the lug nuts which is a little more expensive than the actual cost but that was reasonable. The service charge however was $70, which is more than anywhere else I saw online. I wouldn't mind paying a premium charge for service if the customer experience was easy and fast. However, they were not punctual even though I booked a drop-off online ahead of time (which they completely ignored) and they gave me a hard time about losing the lug nut key, wanting to drop-off the car and not stay with it, picking it up after work and for speaking up about the price. I will not go back and I recommend avoiding them as there are many other much better options.
    - Justin T.
  • A
    Jamie is the guy to go to for Auto Body! He's done about 5 cars for me, I wouldn't go no where else. Very Detailed, and cares about his customer's. Very honest!!! I consider him a Artist in his trade. If your looking for a Auto Repair guy & friend look no further.
    - Raul T.
  • A
    They are very conscientious. They are very organized. They go above and beyond that everything is taken care of when you bring it in for service. They are good about explaining. They leave it very clean. They usually always wash it, vacuum it and everything. We have not had a need to do that but hey do have loaner cars. We did get a loaner car once. It is very good.
    - John B.
  • B
    We are not experience buyers. First of they were trying to get us to take a loan. We want to try and pay out right, so we don?t have to pay interest. You have to have experience. We did not see any cheaper and they gave us a royalty for it and that was fine. The quality was fine, there was nothing wrong with the car. Their responsiveness was very good. They did good for the punctuality. If they discovered something happened they try to get in touch and tell us, so we would be late then. They were very good.?We?re not looking for something super-duper, we looked at what?s in the showroom, if there is something we like, we get a salesman. It?s possible we buy it or whatever, or we?ll wait a couple days for a better color or something.
    - Nancy M.
  • F
    Awful, will never deal with them again. They failed to properly file one of vans registration: I was waiting for DMV registration sticker, but it never came. Instead I received a $65 "expired registration" ticket and of course contacted them with questions. They asked me to make a trip to the dealership in order to get the second temporary registration. After a few weeks I finally got paperwork straightened; but the ticket remained unpaid and soon accumulated an additional $10 fee. They promised several times to take care of the ticket together with the additional fee, but never did. At the end I paid the ticket myself. The lesson: if you do not want headaches - stay away from Dana!
    - Boris E.
  • A
    The mechanics at Jose Ordonez auto repair quickly knew the problem, it had to do with the lifters inside the engine and they finished the job in 2 days. I did not have to change the engine and it was half the price of replacing the engine with a rebuilt engine.
    - nelson n.
  • A
    They had a great sale at that time. What I like most about the sales department is that they don’t like actually push you into buying. You go there, you see what you want, they will show you a different color, they will accommodate to your needs, tell you any information that you need about the vehicle, and then you say, “I need to go home and think about it and see if I want to go to another dealership, and get another pricing. Their like, “Okay, no problem!” so they will say, “do you want to go back to them!” They don't try to aggravate you into buying or pushing into buying the vehicle from them. They actually give you freedom to do whatever you want. They will tell you what an offer is and that’s it. After Nissan I went to different car model dealership and I didn’t like the deal they were offering. Then I ended up going back to Nissan. That is what I like the most about them, that they are not pushing you into buying the vehicle from them. The price was good.
    - YENNY G.
  • A
    For the things that have mechanical breakdown insurance, my insurance covered most of the cost, so that was $250, which was the deductible. I love insurance! I bought my car in 2010 and I always got to them for my car. I don’t know what was the actual cause because of the insurance. They are very professional.
    - YENNY G.
  • B

    They are very eager to get you in. It is a dealer. It is an incredibly crowded facility. Even if you get up at 6 a.m. to get in line  for a 7 a.m. appointment it is still usually an hour wait before you can even get into the garage because there are so many cars. There are way too many vehicles that go to that place to be serviced. Even taking your car in for something as simple as an oil change takes four or five hours. There is a very nice waiting room with two TV's and all that, but you have 30 people sitting there with you. They don't have enough service bays and they don't have enough mechanics. That is not necessarily their fault because it is New York City and everybody from all over the five boroughs goes there. It is too many people trying to use the same facility.

    - Susan C.
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Auto Services in Flushing

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