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Auto Service reviews in Florida

  • F
    Rockland Toyota
    I first went to Rockland Toyota on December 28th with a TrueCar savings certificate.  I would have put a deposit on the car that day but since I was new to this dealership I wanted to see what the staff was like.  The sales rep assigned was obviously new and didn't know anything about TrueCar and so he brought me to Jonu the sales manager to go over it.  In all I spoke with them perhaps 5 minutes and didn't get a comfortable feeling.  When I said I would get back with them when I make my decision, the sales manager tuned me out even though there were no other customers there.  Most sales managers will stick to you to get that sale before you walk out the door, that's their job.  This was a bad first impression.  However, the TrueCar price was good and they had to honor it so I returned a week later on January 4th with a check in my pocket to put a deposit on the car.  This was to be a cash purchase, factory order since they didn't have what I wanted on the lot.  When I pulled in I saw my sales rep taking another customer for a test drive, which is fine, first come first serve.  So I walk in, the receptionist takes my name and says the rep is with a customer and to just take a seat.  A few minutes later I hear the receptionist tell the sales manager I?m here.  I then walk around for about 10 minutes looking at the other cars in the upper showroom when I see the sales manager walk past, he stopped as I was approaching him and asked what I was looking for, not remembering me from the prior week which is fine.  I tell him I?m there to order a Corolla, it?s a cash purchase, and he tells me the rep will be back in a minute to help me, and then continues on his way out the door, no customers inside or outside at that time.  I walk around, visit the service area waiting room, go to the downstairs showroom looking at those cars, wander back upstairs?that?s 20 minutes and no one approaches me to see if I need help.  I walk to the front door and the receptionist asks if I found the rep.  The sales rep was in plain sight of both of us and still helping the customer I saw him with when I arrived 30 minutes earlier.  I?m not going to interrupt him as that would be improper?I wouldn?t want another customer interrupting my time with a sales rep.  So I tell the receptionist he?s right there with another customer and I spoke a minute with the sales manager earlier.  Then walked out the door, stood out front for a minute and left.  Just as everyone there, I have a job and I was there on my lunch break?30 minutes there, 10 minutes driving to and from my office.  I didn?t have any more time to stand and wait for someone in Rockland Toyota to help.  Three days later I have a voicemail from the sales rep following up on my inquiry about a car, no mention that I was in on Monday and that he wasn?t able to speak with me.  That visit and follow up call confirmed my first impression that the staff have no customer skills and couldn?t care less about making a sale.  The sales manager should have recognized the rep was tied up and assigned another sales rep or taken the order himself.  At a minimum he should have seen me wandering around and then walk out the front door and come after me?there were only 2 other customers in the showroom the entire time I was there.  And if he couldn?t reach me as I left, there should have been a message that day apologizing for no one being available to help me.  30 minutes in the showroom and I spent more time talking with the receptionist than anyone else.  If this is how a dealership starts a relationship with a customer, I don't want to think about what it would have been like had I stayed and actually ordered a vehicle.  I can only imagine having to call them time and time again asking where my order is had I actually placed it.  Poor attention to customers, sales manager has no sales skills.  I would not recommend Rockland Toyota to anyone.
    - Thomas H.
  • A
    ORANGE COUNTY TIRE & AUTO SVC
    After getting an estimate from Johnston's Toyota on my '98 Corolla for this repair ($1,600) earlier last year, I decided to try Orange County Tire and Auto seeing it was rated well here on Angie's List.  When they gave me an estimate of $900 including tax I gave them the work.  Even though they ran into problems doing the work because of the age of the car, taking an extra 1 1/2 hours over what they anticipated, they stuck to the estimate.  Ran it through a NY State inspection there on 3/7/2015 and it passed no problem so I'm very happy with the work.  Friendly staff.  I would recommend them to others.
    - Thomas H.
  • A
    COUNTRY SAAB OF ORANGE COUNTY
    Pleasure to work with, owner and staff are helpful and professional.
    - Tommy C.
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Auto Services in Florida

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