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United Exteriors

Founded 1996 • Angie's List since September 2010

A Rated | 42 Reviews

Description

Having peace of mind about your home improvement project, is what we care about. Our home is to most of us our biggest investment in time and money. GREAT VALUE = quality work, clear and timely communication, courteous service. Call us at United Exteriors, ask to speak with Josh or Mark. We have installed more quality roofs in the Hudson Valley than anyone else. Let us help you get the most VALUE out of your next home improvement project. Joshua Pendergraft-Smith founded United Exteriors in 1996 while attending the College of Charleston. Nearly 20 years later he is still at the helm with craftsmen who have grown with the business; growth based on quality work, clear and timely communication, courteous service, = GREAT VALUE. This is not a job for me this is my passion. Tidbit – All contractors should do a day before walk thru and a final walk thru. To make sure you know what your getting and how the process should work. So the question is: On the last project you had done on your home did they provide that type of Service?...

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Verified Reviews

A few reviews for this pro…

F

RATED

08/15/2018

Second time I had an appointment for an estimate for roof replacement. No call no show. Would not even bother with this company.

DESCRIPTION OF WORK
Roof replacement

CATEGORY roofing

SERVICE PROVIDER RESPONSE

[Member Name Removed], I apologize greatly for this lack of professionalism on our part. I as the owner take full responsibility for my staffs actions. We should have been upfront with you and told you that you were just too far away for us to service. Your residence is about an hour away from us. Our service area is at max 40 minutes. I will discuss with the office staff so that this does not hap...
A

RATED

05/06/2017

I received five proposals and was happy that I choose United Exteriors to replace my leaking roof. Josh walked me through the entire process making a large home improvement a breeze. Josh and his office staff were available for my questions and made sure that nothing was missed. The best surprise was the entire job was accomplished in one day, including replacing wood, while other contractors said...

DESCRIPTION OF WORK
Roof replaced, including wood.

CATEGORY roofing

F

RATED

03/27/2016

I early August 2015, I was looking to buy a house. I hired United Exteriors to come and look at the roof and provide me with their professional opinion as to the roof's condition. I thought it would be best to have people in that did roofs every day, as they would be the experts, especially since home inspectors do not usually climb on top of the roof to take a look. In my opinion, the roof is the...

DESCRIPTION OF WORK
United Exteriors was paid to give their professional opinion about a roof's condition BEFORE purchasing a house.

CATEGORY roofing

SERVICE PROVIDER RESPONSE

[Member Name Removed], Thank you for bring this to my attention. I am the CEO of United Exteriors and take this complaint very seriously. Please let me review the details over the next couple of days. And I will respond once I have all the facts. I will also try reaching out to you directly. I want my company to be the very best at what we do. When one of our customers has a bad experience, no mat...
B

RATED

12/13/2015

At first it went ok. The 2 gentlemen are the backbone of the crew. Mark is a good however he seems to short order the amount of siding needed  for the job. I say this due to a comment made were he fell short on another job.He ran short on the front side of our house and waited 2 weeks for the siding, due to a holiday. My take is buy an extra at todays price and use it later and this will keep the ...

DESCRIPTION OF WORK
siding & shutters

CATEGORY roofing

SERVICE PROVIDER RESPONSE

[Removed Member Name] , Thank you so much. Your comments are taken to heart. And I agree with your assessment of the situation. We need to order a little bit more. Thank you for being so understanding. Your house really did turn out beautifully. Thank you for being repeat customers of United Exteriors, I promise if next time we do any work for you or for anyone for that matter we will order a "lil...
F

RATED

09/29/2015

On 9/15 I called to have provider give an estimate.  On 9/16 Mark came out, inspected the roof and said he would get back to me on 9/21 with an estimate ( I was away until the 20th).  On 9/22 still no estimate.  I called again and Mark said he had been busy and would have an estimate to me by the end of the day.  Now a week later and still no estimate, nothing.

DESCRIPTION OF WORK
Nothing

CATEGORY roofing

Services Offered

Roofing - Asphalt Shingles, Metal, Slate, Clay Tile, Copper, EPDM, TPO, & Torchdown, Siding - Insulated Vinyl, Vinyl, Hardie Siding, Windows & Doors, Decks, & Skylights.

Services Not Offered

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General Information
Free Estimates
Yes
Payment Options
Visa, MasterCard, Check, PayPal, Financing
Emergency Service
Yes
Warranties
Yes