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Cell Phone Service reviews in Fayetteville

  • B
    VERIZON WIRELESS
    I've been a wireless customer of Verizon quite a few years.  My one big complaint is that the wireless phone quality in and around my his bad.  For some reason, I cannot get a good signal in my house, or even for blocks down the street.  In fact, when the serviceman was finished installing my internet, phone and Fios, he tried to call his supervisor to let him know he was done, and even HE had to drive several blocks to pick up a signal.  To be very fair, my wireless phone is not a smart phone, and is even probably not the highest quality phone that money can buy - I didn't buy it,.  It's an LG and is close to 6 years old.  I also believe that part of the problem could be my house.  My wifi reception was terrible when trying to stream Netflix only approximately 25 feet away from the router ( a couple of rooms and the front hall).  But when we got a loong cable to bring the router about 10 feet closer, reception got much better.  
            But let me tell you what I like about Verizon.  I signed up for the "triple play" promotion - internet, phone and Fios when they were handing out $300 gift cards.   Somehow I lost the card shortly after receiving it in the mail.  The rules for the gift card clearly stated that lost cards won't be replaced.  Well, after searching all over the house, I decided to call them anyway.  The customer service rep was very nice and told me she could send a new one and I would only have to pay a $6 fee.  That seemed fair enough to me, and was much appreciated.  I am really enjoying Fios.  I didn't get anything fancy - no "rewind & replay" and didn't even sign up for any premium channels.  Still, just the basic plan gives me tons of channels.  Amazingly, out of the blue they gifted me with several months of free HBO - not only was it free, they said they would remove it at the end of the free period, no need to do anything. 
           I love using their online chat service to solve problems.  I've used that convenience a number of times, sometimes just with questions.  Always helpful.  
           I know Verizon is a big company, one that for some reason, some people like to hate.  I don't get that.  I do, however, have a theory about people who get terrible customer service - I wonder just how nice and patient THEY are when talking to customer service.  I try to keep in mind that I'm dealing with a real person, one that might not be having the best day.  
    - Beth V.
  • A
    AT&T
    I chose ATand T as my cellphone service provider because of the iPhone that they provide.
    - Michelle B.
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Cell Phone Companies in Fayetteville

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