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Auto Service reviews in Fayetteville

  • A
    Hence & Sons Garage
    Great. The noise was caused by two bolts that were frozen up and not securing the bracket that holds the rear brake caliper. Mechanic needed to heat up the bracket in order to free up the two bolts. This allowed the mechanic to tighten down the bolts holding the bracket. On completion the noise was gone. I thought the noise was something more serious. The solution turned out to be an easy fix.
    - Thomas O.
  • A
    Toyota World of Newton
    It is fantastic. They have a gigantic waiting room. They give you free cappuccino. They have a big TV. The waiting room is sort of like a log cabin. Quality is very good. They might not have something the next day but 2 days later they have something. They are also very flexible because we take in 2 cars and we always have to keep one car. And when they're done we bring the other car and take the one that just got fixed and wait until the second car is fixed. They are very very flexible with that. They say we can leave both cars or once we tell you what's wrong with them you can take one. We don't care so they are very flexible. The work is excellent and they have a nice waiting room. They get it done as soon as possible. If you have a time constraint they try to work with that. They are very very nice.
    - Jan O.
  • A
    We have 2 cars and we usually get them serviced on the same day. They're very good. Dealerships in the 1980's used to be absolutely horrible. That's when I came to Syracuse. They're now all very good. We also use another company and the prices are basically the same for all the dealerships. When I compare prices on the phone they are about the same. They tell you listen we're gonna tell you everything that might be wrong with your car. In New York your car has to pass an annual inspection so we're gonna tell you what items are important for your annual inspection and which items you might want to take care of other than that. They give recommendations and they take time with you.  You feel very safe coming out of there that they have actually looked at everything on your car.  They usually take your car within one or two days.
    - Jan O.
  • A
    We have our own private mechanic; his name is Michael Gwynn. Very good! We have 3 vehicles including my son’s, so we have like different things done. It could have been an oil change, it could have been an alinement for wheels, or anything, he does it all. He has been our mechanic for years. He does a little bit of everything.
    - James R.
  • A
    Both side view mirrors on my Chevy Suburban were shattered. The online replacement cost of the mirror inserts were $60-80 each. After looking for the mirror inserts locally, I was sent to Thru-Way Autoglass. Dan Delargy, the service manager, greeted me and said that he would take a look at my car. He said that they could take out the broken glass and glue in a replacement mirror. He looked up the availability and cost of the mirrors and let me know the mirrors would be $50 and the installation $10 per mirror. Dan ordered the mirrors that day (Friday) and called me later that day to let me know they would be in first thing on Monday. The installation took about 45 minutes while I waited. A great experience. I would definitely use them again for any auto glass needs,
    - Sheila R.
  • A
    G & V Auto Care
    We have used Gand V for years. After moving to Fayetteville we still drive to them because they are really trustworthy and easy to work with. Today we went in for snow tires and brakes. John told us the brakes were fine. He only does the work that is necessary, always fits us in, and remembers me.
    - Melissa B.
  • A
    Hence & Sons Garage
    On one of the first warm days this spring, I turned on the A/C and nothing happened. I made an appointment to have it checked out - they took me in within a few days and got the job done in a day. While the my car was with them, they discovered the bad wheel bearing. Gary said and quot;didn't you hear it?and quot; When I said no, he said the rear of the car is going to sound just like the (quiet) front., I said to go ahead and fix it because Hence always lets me know what needs to be done before they do it, and as far as I know, they have never told me I needed something that I didn't. Gary was right - when I got the car back, it sounded as if I was driving on newly blacktopped roads. I didn't know about wheel bearings, and had no idea that the noise I was hearing wasn't normal.

    By the way, sometimes I need a ride home or to the shop, and the ride is comfortable - they are pleasant and friendly gentlemen. Because I'm a woman, it's important that I feel safe, and I consider it a premium when I trust the provider.
    - Beth V.
  • A
    I had a recall on my transmission and had it fixed and a oil change and my tires rotated. they were on time and they gave me a loaner car . I have used their service about 3 times and always used a loaner car and that is a great service to me.
    - Bertha C.
  • A
    Hence & Sons Garage
    I have been a customer of theirs since Saturn went out of business and in every case, I have been more than satisfied. They are thorough and since I have a 12 year old car, each time they do anything, they check to see if it's time to send my car to the big lot in the sky. They are 3rd generation, and I don't believe they have ever had to advertise: word of mouth has been more than enough.
    - Jacqueline M.
  • B
    The actual work was fine. The gentleman at the desk was clear about the cost and process. The only downside was the up-selling process on the phone. I am sure that is part of their job, but and quot;noand quot; the first time should be enough to stop the hassle.
    - Mike H.
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Auto Services in Fayetteville

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