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Moving reviews in Fairport

  • B
    They got lost finding the pick up address (even though I tried to give their administrative assistant directions the day before the move- they took 15 minutes off of the time billed for.- cool). I was quoted $105.00/hr., charged $110.00. I didn't object until, after the move I was told there was a 3 hour minimum, which was never quoted to me- they honored th 1.25 hours it took, though. Lastly, I gave them my debit card to pay, which the movers called in. The administrative assistant must not have run the card through because it never showed up on my account statement. I called them over one month later and had them send me a billing statement which I paid through my pooled trust
    - Brad C.
  • A
    Highline Moving Delivery and Storage
    Great. Hardworking, polite and never slowed down. Would hire them again, but don���t plan on moving soon. They accommodated every request. No swearing or rude behavior. I never felt they were trying to pad the time or anything sneaky.
    - Ellen S.
  • F
    Silent Labors Services
    I used Silent Labors 2 years ago with no issues. The movers then were polite and efficient. This review is for service I contracted with them for one week ago. I contacted them through their website 6 weeks ago to secure movers for my move last week. The communication with whomever does the calling/texting to arrange service was poor, difficult to understand, and confrontational. I would hear from the woman on the phone 5-6 times in one night, then not again for weeks. Still, since I had a good experience the first time I used Silent Labors, I wasn't too worried. I should have been. The day before the move, at around 10 am, I got a call from the woman who I had spoken with before asking if I would be ok with the movers coming later than our agreed-upon time of 8 am. I communicated that I needed to start the move by 10 am. Since we had confirmed this 4 weeks ago, I didn't think that was unreasonable. She said fine. Later that day (again, less than 24 hours before the scheduled move), I got another call, stating if I couldn't be more flexible with the time, I would need to find another mover. I was shocked. Still trying to make sure I had a mover for the next day, I asked when her crew could do the move. She couldn't tell me. This mattered because I had rented a truck for a certain time. She did say we could reschedule for two days later. Well, as many people do, I had given my current landlord notice that I was vacating the premises on a specific day. I could not move two days later. When I communicated how unacceptable I found this whole situation, the woman on the phone simply kept saying, "Your option is to find another mover." I called several other movers, but at 5 pm the night before a scheduled 8 am move is tricky, and no one could do it. I managed to cobble together a move with some friends, but with 12 hours notice, it was difficult. While I'm sure the crews are fine; whoever does the scheduling and communicating is terrible, and for that reason, there is no way I could recommend this company. P.S. The day after the move, I read a few negative reviews on their Facebook page. Today, their FB page is closed for comments, after one of the Silent Labors representatives was combative with a poster.
    - Sarah W.
  • A
    Interior Moving Services
    Wonderful service, very professional.  On time almost to the minute.  Would definitely use again.  Office personnel very helpful with scheduling and answering questions.  Good Company!
    - Margaret B.
  • A
    Highline Moving Delivery and Storage
    The entire move went better than I could have imagined! Moving is never fun but the crew that moved us moved fast and we're flawless when unassembling and reassembling furniture. The crew listened well and were both respectful and professional. I couldn't have asked for more!
    - Jill D.
  • F
    Contacted this company on Angie's List with two possible move days, a very detailed list of items I have in the house and storage unit that would need to be moved, distance travelled between stops, everything a mover could want to know to give me a detailed quote, I only really needed a rough estimate to get started and know if I wanted to talk more with this company. 
    I got a very cookie-cutter response that they probably send to everyone that just said they would be happy to talk on the phone or stop by to give an estimate. 
    I called a couple days later, still almost 6 weeks before my desired move date, left a voicemail asking for a quote and never heard back.
    I understand this is not how they handle everyone that calls them, but this was completely unprofessional.
    - Domenic R.
  • A
    Adamski Moving & Storage
    Promptly came to our home to give us a quote for our move that was very competitive. Employees were punctual, courteous, and careful with our furniture. The owner was present for the entire duration of packing and unloading the truck.
    - Chad C.
  • A
    Lafayette Storage & Moving Corp
    Lafayette Storage and Moving Corporation is absolutely outstanding!! I was referred to them by my realtor, and was he right!! I had never worked with a moving company before, and had heard some pretty scary stories. I joined Angie's List to help me make my decision. They were already rated A on Angie's list, and that, together with the recommendation and the value, made me choose them. They arrived on time at my house. The absolute thoroughness of their care of my possessions was amazing. The lead, George, was the best. Also Darlene and Brandon did an outstanding job supporting George. Everything was carefully prepared and then loaded onto the truck. They even stopped due to a rain storm, to make sure none of my possessions would get wet. They arrived at the date and time they said, here in Virginia. Once again everything was carefully unloaded from the truck, removed from its protective coverings, and set up for me. The 2 individuals who helped here in Virginia (I apologize, I can't remember their names) were also great and very supportive of George.
    I should also mention that even before the move, they were very kind and courteous. Marietta was very helpful as we worked through the estimate. Mark, in the office, gave me special boxes to help protect my TV, and several wardrobe carriers, all free of charge. Very personable, but also very efficient. And add in the best value, they absolutely get an A++rating from me.
    - Eileen M.
  • A
    Movers Direct LLC
    It is difficult to move household goods of a 3 bedroom into a one bedroom location. I requested that a dresser and mirror not be taken off the truck because the bedroom area could not accommodate them. The driver said that he could use the furniture. He also received a large ottoman. The two men were careful moving things, but even in the best conditions, furniture suffers when moved a great distance.
    The service was excellent. I was their only client for the three day travel. You get what you pay for.
    I do not want to give my current location. Move was precipitated by a divorce.
    - bryce m.
  • A
    Adamski Moving & Storage
    All went fine. They arrived on time, worked quickly, efficiently, and carefully. Disassembled the furniture that needed it, re-assembled all at the new location. No damage done to possessions or the walls of either location. Great job overall. This is the 3rd time in 25 years we've used this company and we've had a good experience every time. For this move, we only had them move the big stuff, we moved all the smaller stuff ourselves prior to their arrival. For previous moves we've had them pack and move everything.
    - Keith A.
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Moving Companies in Fairport

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