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Appliance Repair reviews in Fairport

  • A
    Brian Doehler's Appliance Svc
    I called for service because I thought I had a problem. Mike, the technician, did some testing and promptly advised me that everything was fine and there was no need to replace what I thought was malfunctioning. He refused any payment. This is the kind of good business practice that will cause me to call them instantly when I do need something in the future.
    - Michael L.
  • A
    Appliance Tec
    Upon proper verification the Tec performed further cleaning and informed us for the future on how to maintain our refrigerator. Very knowledgeable and helpful. Also, found the track you Tec option very helpful. They called ahead of time and were even earlier than planned. Very pleased and satisfied.
    - Cindy S.
  • A
    Appliance Tec
    Excellent! I received a confirmation email and another email that showed when I could expect the repairman. Turns out a wire had come loose, but he had to take the machine apart to get to it. It cost me $86. We don���t get insurance on our appliances so to me it���s a small price to pay.
    - Bryan C.
  • A
    Pro-Tech Appliance
    Rod was right on time and quick to identify and solve the problem without having to sell me any new parts. Also provided tips on how to avoid problems in the future. Very friendly and professional. I've found the reliable repairman I've been looking for.
    - Andrew R.
  • F
    MR APPLIANCE
    Mr. Appliance of Rochester claims on their web page, that they ��� Deliver fast service and exceptional quality results��� which is the furthest from the truth from my own experience along with other people that posted negative Google reviews. Mr. Appliance sent and inexperienced technician to my home May 5, 2017. He spent the majority of the time on the phone having to refer to his office for technical assistance. He ultimately diagnosed the problem that my washing machine had a faulty water pump and said the part would be in on the following Monday 10th 2017. I called the company back on Monday when he did not show up to repair the washing machine and the office manager informed me that he was new and the part could take a week or more to arrive at their facility. I waited almost 2 weeks for the part may 30th 2017 for the pump to come in and be installed. They ordered an additional part which took another week or two which they claimed repaired the washing machine. My wife came back from the in-laws in Syracuse and decided to wash the clothes considering that Mr. appliance assured us the washing machine was finally repaired after more than a month of dealing with their incompetence. She started the wash and left the house to do some shopping. She came home to a laundry room and kitchen area covered in water because the washing machine leaked all over the floor which never happened prior to their valve replacement. I told them I was disputing the charge of approximately $280 for the service call and parts and offered them the washing machine which they declined to pick up. I was willing to just get a refund on the service call and parts that did not solve the problem which they initially agreed to and then proceeded to challenge my dispute. I am now taking them to small claims court for the service charges and the repair of the wood floor damage which is $5400 which does not include the cost of moving all the downstairs furniture out of the house and the expense of staying in a hotel for 3 to 4 days. They advertise quality service which is a joke and to suggest that they provide fast service is ridiculous. I recommend staying away from this company for any appliance service calls or any local retailers that use Mr. appliance for extended service contracts. Unless the appliance provides a specific error code that pinpoints the problem they seem to randomly replace parts which is not expeditious or cost-effective and ultimately leads to extensive downtime and costly repairs.
    - John W.
  • A
    Appliance Tec
    It went pretty well. The tech did all he could do within the kitchaid restraints. There was also some water leakage I think when he was defrosting but he had put down a blanket, I think it must have been a lot.
    - Kelly M.
  • A
    Lowe's
    I could not have asked for a better company to install everything. Everyone was on time and they cleaned up. They had to bring a large refrigerator upstairs and it took 4 men to bring it up and they never damaged the wall.
    - Ruth T.
  • A
    Appliance Tec
    Ethan from ApplianceTec was an excellent diagnostician, professional and considerate. He fixed the problem and took the time to explain the issue. I have used ApplianceTec many times, they are all very strong technicians and responsive. The ONLY recommendation I would make to this company is improved phone answering during business hours.
    - Andrew R.
  • C
    Sears Appliance Repair
    I wasn't too pleased with the first person because he didn't put it back together properly, causing a flood. For the appointment, they were a headache. Had they did a final check of the equipment everything would have been fine before they left.
    - Georgia U.
  • C
    Brian Doehler's Appliance Svc
    Smooth but expensive. I had purchased a highly rated disposal which they agreed on the phone to install. However the installer did not want install it because it may be different than what they are used to installing. So in the end I returned my $80 disposal so I could pay appx twice that for one that was not as good. If they had told me on the phone they would only install their own favorite brand I would have hired someone else but I was time constrained so went forward with them.
    - Scott M.
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Appliance Repair Services in Fairport

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