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Find Top-Rated Elmira Appliance Services

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Appliance Repair reviews in Elmira

  • F

       I am in a Service Club with this company. I have been a customer since 2003. They check my furnace & AC every year and charge my credit card once a month, 12 months a year. $15.95 a month. If a repair is needed it is fixed at no charge. That is the benefit of the Club. I have been in it since 2006. Never had a problem with any of the servicemen, including the one that came that day until this year. He proceeded to tell me how old and dangerous my furnace was and that I should get a new one. I told him his company that he worked for checked my furnace every year since 2003 and it always passed for safety and needed very little maintanance over the years.The man got very mad and told me I didn't care if I had a dangerous furnace,then after checking the furnace told me told me it checked out safe that day but would need new bearings, eventually. They told me that they can still get parts for the furnace. After he left angry at me, I was very upset so I called Mr. Bailey to tell him the appointment did not go so well and I got to explain some of what happened before he told me he heard enough and that that man never had a problem, ever, before and bascally believed his man instead of me .Well, I had never had a problem before, either but  not wanting to purchase a new furnace is what got him so upset, especially when I was still very happy with this one and could not afford a new furnace on social security at this time, and did not want to go into debt at this time for a new one. He then sent back my service receipt, a check for 2012 that had been paid to the Service club and proceeded to say I was no longer a member in it !!!!! He  also told me if I ever wanted to buy a new furnace I could NOT buy it from him !!!!! I am 70 yrs. old and been in a successful business for 50 years and have never treated a customer like that. Every smart business man knows the customer is always right but he said he did not believe that. I think the whole thing stemmed from him wanting me out of the Service Club because it was no longer profitable for him and I think they , really,, really needed to sell furnace's in this slow economy. It was a horrible experience and upset me for many days following. So I thought that people should be aware of the situation I had.

    - Marietta D.
  • F
    - Burnett B.
  • F
    Not well at all. Unethical people there at Fix-Rite............BEWARE!!!!!        They DONT CARE!!!!!!
    - bill c.
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Appliance Services in Elmira

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