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House Painting reviews in East Syracuse

  • A

    Chris and his team at Decorative Touch painting were excellent!   They arrived on time and worked throughout the day.  Our home ended up being a bit more difficult to paint due to the condition of the cedar siding but Chris held to his quote,  The guys did their absolute best to make our house look as good as it possibly could.  My personal opinion was that the house looked great!  But Chris sets the bar high and was upset that it didn't look even better.  They used all the techniques including hand brushing, spraying, whatever needed to complete the job.   I will definitely use Decorative Touch in the future.

    - Amber L.
  • C
    Hoxie's Painting Co
    I was happy with the estimate process, as it was handled by the owner's father who clearly knew his business. He gave me a very reasonable estimate in late April of 2013 and guaranteed the price through the rest of the season. 
    When we decided to go with Hoxie I contacted the company and was told that they were booked and were unsure if they'd be able to do the job that season. I received a phone call a few weeks later stating they had a crew available and would be starting the job on an upcoming Monday. I returned home from work the Friday prior to learn that the paint crew had been to my house and did the initial powerwashing of the house and garage, unbeknownst to me. There were paint chips all over my property, they had damaged some landscaping, and neglected to remove the furniture from our deck (which we had planned to do prior to the Monday they were scheduled to come) resulting in our $500.00 dining set being covered in paint chips, filthy water, and dirt. 
    I contacted the owner, who promptly apologized and stated that the crew would pick up the mess once the prep work on the house and garage was completed. Because they were not able to return for a few days the dirt and paint chips remained all over our property, landscaping, and deck furniture. 
    It took them more than two weeks to complete the job, as the weather was not terribly cooperative and it was a big job. The crew was very polite and kept us posted on their progress as they went along with the project. However, they were sloppy in their work...dropping paint all over my various roofs, landscaping, hardscaping, and windows. It took us pointing these things out multiple times before it was resolved. They also had to return after the job was done, as they clearly had not put two coats of paint on a section of the front of the garage, as the contract called for. I am still finding to this day little sections on the house where their painting was sloppy and have had to do small touch/clean ups myself. 
    The deck work appeared to be an afterthought, as the crew claimed to be unaware that the deck needed to be powerwashed and painted as well. They did a quick and cursory job when powerwashing the deck, missed multiple spots when painting that they had to fix, and got the deck paint on the newly painted house in several spots. To make matters worse, in April of this year when all the snow had melted and we could clearly see the surface of the deck, we noticed that the paint on it had essentially peeled off. I immediately contacted the owner, as we had never utilized the deck because the job was not finished until November of 2013, and sent him pictures of the deck. He apologized again, but told me that flat surfaces like the deck were not under warranty. I told him this was unacceptable as we had never used the deck after they completed the work and he recommended the product to me that they used. I also sent him a picture of my receipt that indicated there is a 5-year no peel warranty and that the house, garage, and DECK were listed on this receipt. He agreed to redo the deck...this was on May 7, 2014. There have been multiple text messages back and forth between the owner and myself each time with him promising he will take care of it and get a crew to my house ASAP. He has not even come to my house to look at the damage to the deck. It is now almost 5 months after my initial call to him regarding this issue and he still has made no attempts to remedy the situation.
    It should be noted that his man obtained two major painting jobs courtesy of my friends asking who did the paint job on our house and garage. But, he cannot attend to an issue that has made my deck look hideous and has kept me from entertaining this summer. 
    The price for the job was exceptional, my initial meeting with the owner's father was very pleasant, and my interactions with the crew were generally positive. However, the lack of professionalism and follow through by this company has been highly disappointing.
    - Kim C.
  • A
    Steve Byrne Painting
    I really loved working with these guys. They went above and beyond to make sure that the job was done right and it looked really good. They always showed up on time and didn't leave any mess. There was even some weather stripping on the outside of some of my windows that they pulled down while they were on the ladders because it didn't look good from the front of the house. Working with Steve and the project manager was a breeze. I had no complaints and they treated me very good. I made sure when they were done to complement Steve on the service that they provided. I also found that they had the cheapest price which was a bonus! You won't regret hiring Steve and his Crew!
    - Jodi Q.
  • A
    Steve Byrne Painting
    In March of 2012, I purchased the paint to cover my somewhat weather-beaten cedar siding after a lot of careful research.  Both my paint dealer and several online contractors reported good results with using high-quality paint on cedar.  Test patches of the paint and primer that sat on my home for several months showed no bleed-through.  After a visit to my home (several weeks after my initial call), another professional painting business in this area (highly rated on Angie's List) insisted that they would require a complex legal rider before they would even consider putting paint on cedar. They insisted that *no one* puts paint on cedar and that it cannot be done with any expectation of decent results.  Although their excessive hesitation was inconsistent with the other input I'd received, I agreed to have my lawyer look at their rider if they would give me a non-binding estimate in writing first.  After trying unsuccessfully to get a written bid from them for over six weeks, I gave up for the 2012 season because other projects (including a furnace replacement) intervened.

    Fast forward to summer, 2013. I got Steve Byrne's name from Angie's List and gave him a call.  Within a couple of days he had visited my home, discussed the painting projects I wanted to do, and provided me with a set of three estimates: one for the exterior of the house, one for the back yard fence, and one for the deck.  His estimate was neither the highest nor the lowest of the three painting businesses I contacted; it was in the middle and seemed fair.  More importantly to me, Steve listened to what I wanted, discussed various options, and had no problem with bidding the three components of the job (house, fence, and deck) separately.  

    Steve also relieved any lingering worries about putting paint on cedar.  Granted, he had the advantage of seeing that there was no bleed-through in over a year's time with the test patches of white primer, tinted primer, green paint, or pale yellow paint.  But what a contrast to the shop I tried to hire in 2012, who had insisted on a legally binding indemnification for the entire job if I insisted on using paint (and then still didn't get me a contract even after I agreed to this condition)!

    Steve sent out a great crew, including Jeremy, Matt, and Doug. We worked out a schedule that was convenient for all of us, and it was wonderful to have the same faces on the job every day.  From my perspective, they demonstrated the perfect balance of friendliness and professionalism.  We could enjoy a chat and hang out on their (very brief) breaks.  But they didn't take over my house, expecting to use the bathroom, telephone, and refrigerator without even knocking first (as previous workers had done).   

    Their interpersonal skills were matched by their excellent work and willingness to offer suggestions when we ran into questions I hadn't considered (e.g., What color should the soffits be?).  Long ago, in the Dark Ages, I worked as a house painter, and I was really blown away by this crew's neatness and attention to detail.   Jeremy, Matt, and Doug's work site was impressively organized and clean, and they didn't leave my driveway littered with wrappers and soda cans (cf. previous workers).

    Thus far, the house is finished except for a few touch-ups; the fence is finished; and the deck is almost done. My partner and I are absolutely blown away by how wonderful everything looks, including the detailed window sills with two trim colors.  Jeremy, Matt, and Doug's fine detail work is done with incredible care, as is their work on larger structures.  Heck, they even made sure to paint the fence from two different angles so that the paint got into all of the inter-slat crevices! 

    We ran into one snag that was not their fault, but which Jeremy helped me fix. In direct sunlight, the lighter of the two green (house body) colors I used looked as though it came from an entirely different color palette than darker green it was supposed to compliment. Steve figured out that this effect probably occurred because the custom-tinted primer we used had a blue cast to it that came through the lighter green when it met the blue light of a sunny sky.  With that information, the staff at the paint store worked with me to create a different, custom light green paint -- one that matched the darker green under actual use conditions --  on the house, over the primer, and under sunlight (rather than on paper, sans primer, under store lights).  It worked beautifully, and I am very grateful to Jeremy for taking the time to analyze the problem and come up with a reasonable explanation. 

    This has been a very long review, but I wanted to do right by Steve Byrne and his crew.  I have had some truly awful experiences with handymen and contractors since moving to New York state in 2011 -- the first state in which I've lived in which there are no licensure requirements for contractors.  Quite honestly, my partner and I are considering relocation because we can't afford to pay the taxes here *and*  regularly pay three contractors/craftsmen to do a single job: the first to do it (wrong), the second to redo the job, and the third to fix the damage caused by the first two in the course of their labor-- which has been our experience with other projects.

    I wish that more contractors, handymen, and construction/repair professionals ran their shops the way that Steve Byrne and his crew run theirs.  I definitely recommend them to others with two thumbs up, and they will be at the top of my list should we need more painting done here!
    - Sue B.
  • A
    Affordable Solutions by Brian
    Brian arrived promptly at appointed time to provide estimate, and also arrived promptly to do the work.  He took the time to explain what each job would entail (he gave us estimates on more items than we ended up doing), and provided the estimate in a timely manner.  We didn't have the work done right away, and Brian did check in with us to make sure that we had received the quote, check to see if we had any questions, and follow up on any scheduling.  No hard sell, just good customer service.  There was one little problem with the basement patching, where his crew did part of the foundation in one color, and part in a different color.  However, when we notified Brian, he promptly followed up and corrected it, and we were very satisfied with the work.
    - Colleen K.
  • A
    Crew was excellent and made sure I inspected all work being performed. They were careful and considerate with property and belongings. Very Satisfied with all facets of the job.
    - Bill C.
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Exterior Painters in East Syracuse

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